Rakesh Gupta
Solution Manager
Ghaziabad
Summary
Seasoned and certified Project Management Professional with a strong track record in strategizing, implementing, and managing technology-driven solutions. Adept at aligning project goals with business objectives through effective leadership, strategic planning, and data-driven decision-making. Skilled in leveraging project management and analytical expertise to deliver innovative and scalable outcomes. Recognized for successfully leading and mentoring cross-functional teams, managing budgets, mitigating risks, and executing complex projects within scope, timeline, and cost constraints. Demonstrated expertise in stakeholder engagement, process optimization, and continuous improvement, driving enhanced operational efficiency and business impact.
Overview
28
28
years of professional experience
4
4
Certifications
Work History
Solution Manager (MN S TSS Care Program Management)
Nokia Networks
01.2017 - Current
- Created a Customer Health card dashboard with key parameters for the management of care contracts.
- NCIB (Nokia Customer Installed Base) – New feature additions and existing data freshness assurance.
- New Customers’ Addition in NCIB
- SW upgrade management: Ensuring each contracted customer has planned for the latest SW release.
- Increased care manager productivity by optimizing SWDCM (Software Digital Change Management Tool) workflow for the SW upgrade planning process.
- Customer feedback app to ensure customer feedback is addressed and responded to.
- Development of Learning Services Upsell Report to identify Learning Services upsell opportunity.
- Development of HW Reliability Dashboard.
- Developed a Missing Service Order information app, leading to efficiency gains for care managers and the F&C.
- CDB reports on expired contracts and obsolete products.
- Onboarding of the care managers for the new products and portfolio items.
- Expedited project completion times with effective management of resources, budgets, and timelines.
- Delivered comprehensive training programs for Care Managers through monthly info sessions and dedicated sessions on various tools, platforms, processes, technologies, and best practices essential to their roles.
- Updated project status to Other Services functions through monthly interlock meetings.
Senior Bid Manager & Resource Allocator (Market Operations Europe)
Nokia Networks
01.2013 - 12.2016
- Pre-engagement for high-value cases for high-value bids.
- Handled large-value complex bids across functional teams.
- Allocation of bid team members, organizing kickoffs.
- Agreeing with stakeholders on deliverables and timelines, review meetings, and the approval process.
- Creation and management of Sharenet space for bid members.
- Funnel analysis for the European market.
- Right resource allocation for bids across the market, as per the priority of cases.
- Involved with bid tasks standardization project.
- KPI tracking for case count, case value, quality index, and tasks per case.
- Lead software sales in the European market for up-selling software in the installed base.
- Building a knowledge management repository for the delivered bids.
- PMP training for four days in November 2014.
Bid Manager & SPOC (Turkey & Central Asia)
Nokia Siemens Networks
01.2012 - 12.2013
- Coordination across Turkey and Central Asia for business forecast planning.
- Reserve the bid team for upcoming cases based on the funnel provided.
- Prepare a win plan based on customer pain points and objectives.
- Rfx scoping and sharing clarification queries with the account manager for submission to the customer.
- Ensuring version control during document preparation.
- Timely responses during the technical and commercial clarification rounds.
- Identification of risks and planning a strategy for the mitigation.
- Driving bid review process.
- Tracking the bid preparation process with the bid directive.
Bid Management Specialist (Northeast Europe)
Nokia Siemens Networks
01.2010 - 12.2012
- Preparation of complex bids requiring the support of multiple business units.
- Development and communication of bid strategy.
- Assemble the bid team, overall bid coordination, and work plan.
- Driving bid preparation and assembling bids.
- Maintaining consistent, good feedback from account managers.
- Driving bid review.
Manager BSNL Account
ACME Telepower Limited
01.2009 - 12.2010
- Prepared and won the BSNL Phase VI tender.
- Price analysis and negotiation across four zones.
- Product approval with BSNL Electrical & Quality Assurance Wing (TEC).
- Coordination at the senior management level in DOT, BSNL, and MTNL.
- New concept selling like EMS (Energy Management Solution).
Manager- Bids & Proposals
ACME Telepower Limited
01.2008 - 12.2009
- RFP scope review and tendering estimation.
- Customer relationship management.
- Competitor intelligence.
Assistant Manager- Govt. Vertical (UPS Sales)
Delta Energy Systems Private Limited
01.2007 - 12.2008
- Managing the bidding process from the floating of tenders, risk management.
- Approval, evaluation of bids, and awarding of contracts.
- Empanelment of products with the National Informatics Center and DGS&D.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Conducted client workshops and presentations.
Manager Sales
Su-kam, Luminous, Datex Electronics, Real Time System, Hotel Asian Intl.
01.1998 - 12.2007
- Dealer and distributor network development.
- Developing and managing annual sales projections.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Prepared sales presentations for clients showing success and credibility of products.
Education
Diploma - Hotel Management
Institute of Hotel Management & Catering Technology, New Delhi
01.1995 - 01.1998
MBA - Marketing
IGNOU
Delhi 01.2001 - 01.2009
Bachelor of Arts -
IGNOU
04.2001 -
Skills
Project management
Accomplishments
- Received the MN Services Q3 2024 Team Award for the successful design and development of the Customer Health Card
- Awarded Leader of the Quarter (Q3’2015) for excellence in resource allocation and successful bid management.
- Received Best Supporting Player award (2014) from management for outstanding project management of large bids, backed by positive feedback from account managers of top-tier clients.
- Honored with the Best Bid Manager award, having won the Bid of the Month recognition seven times between 2010 and 2015.
- Received a Letter of Appreciation from the CEO of ACME for exceptional support in securing the BSNL tender in 2009.
- Awarded an incentive and a Letter of Appreciation from the CEO of Datex for achieving sales target in 2003. Celebrated the milestone by organizing a recognition event for factory workers.
Certification
ITIL® 4 Strategist: Direct, Plan and Improve – Certification
Timeline
ITIL® 4 Strategist: Direct, Plan and Improve – Certification
02-2023
PRINCE2® Foundation Level – Certification
10-2022
Power BI Data Analyst Associate – Certification
04-2022
ITIL® Foundation – Certification
11-2020
Solution Manager (MN S TSS Care Program Management)
Nokia Networks
01.2017 - Current
Senior Bid Manager & Resource Allocator (Market Operations Europe)
Nokia Networks
01.2013 - 12.2016
Bid Manager & SPOC (Turkey & Central Asia)
Nokia Siemens Networks
01.2012 - 12.2013
Bid Management Specialist (Northeast Europe)
Nokia Siemens Networks
01.2010 - 12.2012
Manager BSNL Account
ACME Telepower Limited
01.2009 - 12.2010
Manager- Bids & Proposals
ACME Telepower Limited
01.2008 - 12.2009
Assistant Manager- Govt. Vertical (UPS Sales)
Delta Energy Systems Private Limited
01.2007 - 12.2008
Bachelor of Arts -
IGNOU
04.2001 -
MBA - Marketing
IGNOU
01.2001 - 01.2009
Manager Sales
Su-kam, Luminous, Datex Electronics, Real Time System, Hotel Asian Intl.
01.1998 - 12.2007
Diploma - Hotel Management
Institute of Hotel Management & Catering Technology, New Delhi
01.1995 - 01.1998
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