Rakesh Gusain
New Delhi
Summary
Good Credit management is essential to an organization's healthy cash flow, and the Credit Controller is responsible for managing a book of debtor accounts to ensure timely payment of outstanding Invoice. My job description include conducting credit checks on new customers, resolving Problems in relation to invoice payments, and reconciling complex month-end accounts. I also report to management on Outstanding issues, whilst highlighting potential debtor problems.
Overview
15
15
years of professional experience
Work History
Manager-Credit Control
Thomas Cook Ltd.
Gurgaon
09.2022 - Current
- Managed BTA (Business Travel Account) and CTA (Central Travel Account) card accounts, ensuring accurate billing and timely payments.
- Controlling sales ledgers to maintain aged debt & Prepare the Ad-hoc reports & periodic reports on timely basis.
- Responsible for presenting and sharing different reports on regular basis and Updating Management dashboard and Providing valuable insights.
- Supervised a team of four professionals, overseeing their day to day tasks and performance.
- Implemented efficient credit control procedures to minimize delinquencies and improve cash flow.
- Conducted regular reviews of credit terms and limit, negotiating with clients as necessary to mitigate risk.
- Collaborated with sales and finance departments to streamline processes and resolve account issue promptly.
- Prepared comprehensive reports on credit performance and aging analysis for management review.
- Provided training and support to team members to enhance their skills and productivity in credit management.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Acted as a liaison between internal departments and external stakeholders to resolve dispute and address inquiries promptly.
- Recognized for consistently meeting or exceeding targets for DSO and Bad Debts ratios.
- Implemented robust payment follow-up procedures to ensure timely collection of outstanding invoices and minimize overdue accounts.
- Conducted regular reconciliation of accounts receivable records with customer payments, identifying and resolving discrepancies promptly.
- Developed and maintained detailed records of payment history and reconciliation activities, ensuring accuracy and transparency in financial reporting.
- Provided regular updates to management on payment status, ageing analysis, and cash flow projection to support decision-making and planning.
Sr. Executive- Credit Control
BCD Travel India Pvt. Ltd
Noida
12.2021 - 09.2022
- Reconciled customer accounts and maintained accurate records.
- Researched and resolved discrepancies in customer accounts.
- Analyzed credit risk for potential customers.
- Performed collections activities, including contacting delinquent customers by phone or letter.
- Prepared monthly aging reports to identify overdue payments.
- Reviewed payment plans with customers to ensure timely repayment of debts.
- Maintained financial records and updated account information as needed.
- Investigated customer queries related to invoices, payments, credits, and deductions.
- Monitored customer accounts to detect fraudulent activity.
- Provided support on all aspects of the accounts receivable process.
- Processed incoming payments accurately and efficiently.
- Generated regular statements of account for customers.
- Verified accuracy of billing data prior to issuing invoices.
- Followed up on any outstanding payments in a timely manner.
- Handled customer inquiries regarding payment status or account balances.
- Communicated effectively with other departments regarding billing issues.
- Participated in the development and implementation of new policies and procedures relating to credit control operations.
- Updated customer accounts and processed payments.
- Received information about disputes and responded to incidents calmly to develop effective resolutions.
- Checked on payments and convey options by reaching out to customers using various means.
- Reviewed sales numbers and calculated commissions.
Sr. Executive Credit Control
FCM Travel Solutions
Gurgaon
11.2016 - 03.2021
- Submission of Statement and Bills to Corporate Clients on weekly, fortnightly and monthly basis
- Ensuring Timely Submission of Statements/Bills as per the Commercials
- Accounts Reconciliation with Corporates Clients on Outstanding on daily basis
- Ensuring of Achievement of Collection Targets
- Managing Top BTA accounts Weekly & Monthly Collection Reviews with AM/TL & Senior Management
- Coordinating with Sales & Accounts Depts
- Taking Adequate Steps to Ensure Timely Receipts of Payments & Recovery of Bad Debts
- Visiting at Clients for Reconciliation & Follow-up
- Customer Queries resolution on daily basis
- Regular follow ups with customer for collection Work on Bad debt collection and collect the bad debts which are pending from previous three years
- Ensuring Timely Posting of all the Payments & Knocking off Payments, TDS, and Credit Notes in Customer Accounts
- Preparing Various MIS Reports in MS Excel & Automation through VBA Macro
- Providing the data & Report analysis Before management as per requirement
- Ensuring Timely Banking of Cheques & DDs Received from The Customers
- Prepare daily, weekly and monthly productivity and accuracy reports for management discussions
Sr. Executive-Corporate Credit & Receivables Management
Carlson Wagonlit Travel India Pvt. Ltd
04.2014 - 10.2016
- Played a key role in achieving collection targets by timely submitting statements and following- up for collection
- Efficiently resolved disputes
- All Type of Reconciliation
- Tracking invoice delivery and generating invoices on demand
- Compiling all India sales and collection data on monthly and fortnightly basis
- Providing fortnightly statement (BTA & BTC) to corporate client
- Preparing client MIS on monthly and fortnightly basis
- Vendor Reconciliation (Car/Hotel etc.)
- Accountable for providing collection report to management on monthly and fortnightly basics
- Responsible for Analyzing, planning and setting up of new process for Billing, and Identifying areas in existing process for improvisation
- Payment Follow-Up Time to Time with the client (Corporate)
- Reconciliation of Payment, Managing receivables, Responsible for all internal reports to management
- Resolving corporate queries related to billing dispute and accounting clarifications
- Prepared Account Ageing Report and involved with team members in resolving all disputed transaction to avoid the chargeback to TMC.
Executive-Corporate Credit & Receivables Management
Kuoni Business Travel
10.2012 - 04.2014
- Handling B2B Billing and reconciliation, Receivable Management & Financial Analysis on Accounts Receivables, Business Travel Account and Accounts Receivable for INR 100 million annually
- Reconciliation of Payment, Managing receivables, Responsible for all internal reports to management
- Providing fortnightly statement (BTA & BTC) to corporate client
- Preparing client MIS on monthly and fortnightly basis
- Resolving corporate queries related to billing dispute and accounting clarifications
- Prepared Account Ageing Report and involved with team members in resolving all disputed transaction to avoid the chargeback to TMC
- Payment Follow-Up Time to Time with the client (Corporate)
- During this tenure I have handled different clients generating high revenue
- Sound Knowledge of Business Travel Account & Process which help team member identify and rejects the invalid dispute Upfront Chargeback raised to TMC
- Prepare Monthly basis MIS for Various Account especially for the High Risk to make control over receivable and for the Balance Confirmation at any point of time, Monthly Dashboard & Fortnightly Exception Report of India Market
- Monthly meetings (Along with Leader) with the Amex Finance Controller Ship and Service delivery leader & conducting fortnight calls with them & internally with the Team Member to discuss & ensure smooth business functions and receivable on time
- Building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm
- Responsible for Analyzing, planning and setting up of new process s for Billing, and Identifying areas in existing process for improvisation
Account Executive
Uniglobe Air Travel Bureau Ltd
08.2009 - 09.2012
- Handled of AMEX BTA accounts and reconciliation
- Acted one point of contact for AIRCEL to do BTA submissions and reconciliation for PAN India AIRCEL account
- Handled 19 AMEX BTA accounts
- Prepared All Types of Statement in Excel and sending it to Debtors
- Handled cash and preparation of all type of vouchers with up keep of accounting register for daily expenses of UATB Gurgaon Branch
- Responsible for doing full branch BSP reconciliation and Airlines Reconciliation
- Designed and spearhead the refund process for GDS refunds for Gurgaon Branch
- Reconciliation of BSP Remittance Statement on fortnightly basis
- Online report submission to BSP for Stock Checking on monthly basis
- Handled Billing, Vendor Reconciliation & payment & Creditor
- Reconciliations of accounts with respective customers
- Other Reconciliation.
Education
Data Science-Course Undergoing
The XL Academy
DwarkaDelhi University
Skills
- Debt Recovery
- Credit and Collections
- Billing Dispute resolution
- Accounting Software: SAP, Tally ERP 9, Yatra, Travecom
- Client Acquisition
- A/P and A/R Proficiency
- Statutory Compliance: GST, ITR
Personal Information
Date of Birth: 01/21/87
Affiliations
- Cricket enthusiast.
- Travelling to New Destination.
- Socializing
Timeline
Manager-Credit Control
Thomas Cook Ltd.
09.2022 - Current
Sr. Executive- Credit Control
BCD Travel India Pvt. Ltd
12.2021 - 09.2022
Sr. Executive Credit Control
FCM Travel Solutions
11.2016 - 03.2021
Sr. Executive-Corporate Credit & Receivables Management
Carlson Wagonlit Travel India Pvt. Ltd
04.2014 - 10.2016
Executive-Corporate Credit & Receivables Management
Kuoni Business Travel
10.2012 - 04.2014
Account Executive
Uniglobe Air Travel Bureau Ltd
08.2009 - 09.2012
Data Science-Course Undergoing
The XL Academy
Delhi University
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