Summary
Overview
Work History
Education
Skills
Timeline
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Rakesh Hegishte

Ratnagiri

Summary

Dynamic Floor Manager with expertise in staff training, food safety, and customer relations. Proven ability to build cohesive teams and enhance dining experiences through effective communication and problem-solving.

Overview

19
19
years of professional experience

Work History

Floor Manager

AP Kitchen
MUMBAI
03.2021 - 12.2023
  • Trained and mentored staff on food preparation and safety standards.
  • Coordinated inventory management to maintain stock levels effectively.
  • Facilitated communication between kitchen and front-of-house teams.
  • Resolved customer inquiries promptly to enhance dining experience.

Floor Manager

Hotel Sea Sand
ratnagiri
09.2018 - 03.2021
  • Monitored store customer service interactions to identify sales opportunities within all transactions.
  • Developed employee training materials and conducted orientation sessions for new hires.
  • Monitored performance of team members to develop optimization plans.
  • Collaborated with other departments to meet organizational objectives.

Floor Supervisor

Neelam Restaurants
MUMBAI
07.2016 - 08.2018
  • Implemented process improvements to enhance workflow efficiency.
  • Collaborated with management to develop training programs for new hires.
  • Ensured compliance with safety regulations and company policies.
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Delegated tasks appropriate to individual employees to provide development opportunities.

Captain Waiter

Bombay Gymkhana
MUMBAI
08.2012 - 06.2016
  • Coordinated table assignments and ensured timely service delivery.
  • Supervised dining room staff and maintained high service standards.
  • Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
  • Resolved customer complaints in an efficient manner while maintaining a positive attitude towards guests at all times.
  • Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
  • Managed reservations and organized seating arrangements for events.

Restaurant Waiter

Bombay Gymkhana
MUMBAI
06.2010 - 07.2012
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Collaborated with kitchen staff to maintain smooth service operations.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.

Delivery Manager

Sai Medical Store
ratnagiri
06.2005 - 05.2010
  • Managed delivery schedules to ensure timely distribution of medical supplies.
  • Communicated with customers to confirm orders and address inquiries promptly.
  • Implemented process improvements to streamline delivery operations and enhance efficiency.
  • Coordinated logistics with suppliers and healthcare providers for efficient service.

Education

High School Diploma -

Madhyamik Vidhya Mandir
Nanij
03-2005

Skills

  • Food safety standards
  • Staff supervision
  • Customer relations
  • Team building
  • Floor management
  • Store maintenance
  • Cross-functional team leadership
  • Team leadership
  • Managing operations and efficiency
  • Training and development
  • Supply chain management
  • Problem-solving aptitude
  • Task prioritization

Timeline

Floor Manager

AP Kitchen
03.2021 - 12.2023

Floor Manager

Hotel Sea Sand
09.2018 - 03.2021

Floor Supervisor

Neelam Restaurants
07.2016 - 08.2018

Captain Waiter

Bombay Gymkhana
08.2012 - 06.2016

Restaurant Waiter

Bombay Gymkhana
06.2010 - 07.2012

Delivery Manager

Sai Medical Store
06.2005 - 05.2010

High School Diploma -

Madhyamik Vidhya Mandir

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Rakesh Hegishte