Rakesh Joshi

As a controller, managed the seamless arrival and departure processes for flights, ensuring a positive and efficient experience for passengers

• Collaborated with ground operations, cabin crew, and other departments to coordinate flight schedules and maintain optimal turnaround times
• Orchestrated the boarding process at the gate, ensuring timely and orderly boarding, adherence to flight schedules, and compliance with safety regulations
• Provided exceptional customer service by assisting passengers with check-in, boarding, and any inquiries, ensuring a smooth and pleasant travel experience
• Maintained strict adherence to aviation regulations, country specific travel documents requirements, security protocols, and company policies to guarantee a safe and compliant operation
• Conducted training sessions for new staff, focusing on customer service standards, company procedures, and industry regulations.
• Implemented and maintained a robust system for tracking staff attendance, ensuring accuracy and compliance with company policies.
• Took charge of monthly rostering, optimizing staff deployment based on operational needs, employee skills, and labor regulations.

Achievements and Awards: Awarded as the Best Document Check for Etihad Airways, Delhi for Detecting fraud travel documents and fraudulently obtained document for travelling to other countries and 100 percent compliance with the travel related documents on daily flight operations.

Part-time role focused on providing insurance solutions and financial planning services

• Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
• Developed targeted marketing strategies for specific demographics, increasing the overall client base significantly.
• Streamlined policy renewals for clients, leading to improved retention rates.
• Regularly reviewed existing client portfolios, identifying opportunities for upselling or cross-selling additional products that met their evolving needs.
• Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
• Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
• Investigated and processed claims swiftly to keep customers satisfied.

Provided administrative and secretarial support to the Finance Department, ensuring smooth operations and efficient workflow.

• Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
• Improved data accuracy by diligently maintaining databases and spreadsheets with up-to-date information.
• Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
• Assisted in preparing timely and accurate reports for management decision-making purposes.
• Handled sensitive information with discretion, maintaining strict confidentiality at all times.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Maintained daily report documents, memos and invoices.