Rakesh Rajagopal
WIP And Disbursement Specialist 1
Ernakulam,Kerala
Summary
Dynamic professional with a proven track record at Fragomen Immigration Services, excelling in customer relations and process improvement. Recognized for enhancing client satisfaction through effective communication and championing software adoption that streamlined workflows. Adept at analytical thinking and fostering team collaboration to achieve project goals efficiently.
Overview
14
14
years of professional experience
5
5
Languages
Work History
WIP and Disbursement Specialist 1
Fragomen Immigration Services
11.2019 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Payroll and Accounts Executive
Innovation Group
09.2014 - 02.2016
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Accounts Receivable Supervisor
Aditya Birla Retail
01.2012 - 12.2014
- Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
- Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
Education
MBA - Finance
University of Wales
Newport, Wales 04.2001 -
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Process Improvement
effective communication
Critical thinking
Time management
Accomplishments
- Champion for the business Partnership Team for the year 2024
- Ownership and successful completion of various projects shared from Partner office in US
- Bringing up Process improvements by implementing bot solutions
Timeline
WIP and Disbursement Specialist 1
Fragomen Immigration Services
11.2019 - Current
Payroll and Accounts Executive
Innovation Group
09.2014 - 02.2016
Accounts Receivable Supervisor
Aditya Birla Retail
01.2012 - 12.2014
MBA - Finance
University of Wales
04.2001 -