MS OFFICE
Rakesh Kumar
Aviation Security Professional
Dubai,DU
Summary
Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Aviation Security Officer
Transguard Group
Dubai, UAE
03.2018 - Current
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Conducted hourly patrols of key areas to spot and control security concerns.
- Screened over 100 passengers per three hours by verifying ID's and boarding passes.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
Customer Service Representative
INDUSIND BANK PVT.LTD
NANGAL, PUNJAB
01.2014 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Education
BBA - Business Management
HIMACHAL PRADESH UNIVERSITY
SHIMLA 05.2006 - 06.2021
High School Diploma -
CAKFMSSS
NANGAL 03.2005 - 06.2006
Skills
Hazardous items knowledge
Behavioral observations
Security station experience
Baggage inspections
Customer service and assistance
Keen observer
Surveillance
Emergency Response
Safety and security
Superb surveillance skills
Physical stamina
Security operations experience
Punctuality
Software
Timeline
Aviation Security Officer
Transguard Group
03.2018 - Current
Customer Service Representative
INDUSIND BANK PVT.LTD
01.2014 - 01.2016
BBA - Business Management
HIMACHAL PRADESH UNIVERSITY
05.2006 - 06.2021
High School Diploma -
CAKFMSSS
03.2005 - 06.2006