RAKESH KUMAR
Barista
Summary
Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Head Barista
Cake gallery
Muscat
02.2020 - 07.2023
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Designed and adjusted work schedules to meet business demands.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Barista
COFFEE BEAN & TEA LEAF
Delhi
04.2016 - 02.2020
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
Data Entry Typist
UADAI Aadhaar
New Delhi
04.2015 - 04.2016
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
Education
Bachelor of Arts -
DELHI UNIVERSITY
NEW DELHI 02.2019 - 02.2021
Skills
Coffee grinding
Employee management
Espresso machine operation
Employee training
Vendor contract management
Employee scheduling
Inventory management
Active Listening
Organization and Time Management
Multitasking Abilities
Self-Motivated
MS Office
Timeline
Head Barista
Cake gallery
02.2020 - 07.2023
Bachelor of Arts -
DELHI UNIVERSITY
02.2019 - 02.2021
Barista
COFFEE BEAN & TEA LEAF
04.2016 - 02.2020
Data Entry Typist
UADAI Aadhaar
04.2015 - 04.2016