Rakesh Kumar

• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Welcome customers upon entrance and confirm reservations

Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

Arrange events, excursions, transportation etc. upon request from hotel residents

Answer the phone and make reservations, take and distribute messages or mail and redirect calls

Respond to complaints and find the appropriate solution

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.