RAKESH KUMAR
New Delhi
Summary
Objective- Seeking to secure a challenging logistics supply chain management position with a dynamic and exciting organization where my knowledge, experience and skills contribute to the growth and continuing success of the organization.
Overview
9
9
years of professional experience
Work History
Senior Operations Manager
Intoglo Private Limited
02.2024 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Optimized supply chain operations, establishing strategic partnerships with key suppliers for cost savings and improved lead times.
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Trained and guided team members to maintain high productivity and performance metrics.
- Proactively manage daily freight forwarding activities of the company to include all sea, air, road operations import/export process and warehousing.
- Handling operations, daily follow up with Carrier/Agents for shipments arrival date.
- Follow up shipping instructions and coordinate shipments with Customers.
- Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of KPIs.
- Dealing with shippers/consignees requirements.
- Dealing with truckers and customs clearance brokers.
- Dealing with agents worldwide.
- Explore new fields of business.
- Handling invoices with clients and accounting department.
- Maintaining good relations with shipping Lines
Develops people to their highest potential through necessary training and performance management - Responsible for ensuring cross training for all positions is complete and documented.
- Maintaining customers focus on all times and answers to customers’ inquiries using the standards guidelines.
- Taking ownership of complaint and queries and proactively following through to resolution
Perform various customer service activities, including upselling - Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Responsible for managing the execution, direction, and coordination of all transportation matters within the organization.
Head of Operations
ITL USA, Inc.
04.2021 - 02.2024
- Organized and able to prioritize the day to day
operation to meet BCO client needs. - Conducted each operation involved with
international shipping (Export/ Import,Airfreight
and Sea freight, rate negotiation. - Familiar with regulation related to International
transportation. - Manage operational planning for air and
ocean exports which represent a monthly
average of 4000+ exports and imports, air and domestic loads. - Effectively communicate with ocean carrier
and vendor for pricing negotiation and on
annual contracts. - Tracking activities enabling early identification
of any possible delay, scanning import and
export documents and take corrective actions. - U.S customs and Border Protection title
validation. - Checking Quote prepared for BCO client through ERP system.
- Export: Coordinate pick up from suppliers,
manage bookings, complete shipment and
delivery overseas and billing. - Solving complex shipping challenges while
handling over height, overweight and out of
gauge cargo. - Reviewing form 214 to authorize the admission
of merchandise into a Free Trade Zone and for
3461 when goods are withdrawn from FTZ for
domestic consumption in USA. - Investigating and planning the most appropriate route for a
shipment, considering the perishable or
hazardous nature of goods, cost, transit time
and security; negotiating contracts,
transportation and handling costs. - Deft in arranging appropriate packing,
considering the climate, terrain, weight, cost
and nature of goods and the delivery and
warehousing of goods at their final destination. - Arranging insurance and assisting the client in
the event of a claim. - To obtain, check and prepare documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes.
- To provide accurate and timely reporting of
information to important customers including sending
quotations, pricing, costing, shipping details
and supply chain related documentation. - To Maintain open communication with global locations to facilitate smooth collaboration.
- To develop team communications and information for meetings.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Perform other duties as assigned.
- Report directly to the Head of the America’s.
- Manage, train and hire additional members for the Operations Team at Gurgaon Branch.
Team Leader
ITL USA, Inc.
08.2020 - 04.2021
- To take the overall responsibility for the execution of all freight operations-related jobs.
- Oversee best freight forwarding process of goods through air/sea/land, managing the effectiveness and efficiency of the delivery service provided to our customer
- Maintain and update company and customer SOPs.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
Operations Executive
ITL USA, Inc.
11.2018 - 07.2020
- Manage shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.
- Liaise with carriers and co-loaders for rates for seafreight shipments and airfreight agent for airfreight rates
- Communicate all expectations to carriers – paying extra attention to special requirements, assuring the carrier can meet all requirements.
- To open Job file in ERP system .
- Assist with running and summarizing operational reports and details; present information to supervisors.
- Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.
- To file Importer Security Filing (ISF) and AMS for shipments inbound to USA.
- To file (Automated Export System (AES) for shipment outbound from USA.
- To prepare shipping documentations (B/L and AWB), submit SI to Ocean carrier .
- Declaration of customs permits for both import and export shipments.
- Verifying of vendors invoices pertaining to shipments.
- Co-ordination for import and export operations to ensure smooth delivery of shipments within the time line set by clients;
Pricing Analyst
ITL USA, Inc.
05.2017 - 11.2018
- Review market trends and use pricing strategies to execute accurate quotes in a timely fashion for customers.
- Leading pricing requests using historical pricing analysis for RFQs and bids for Ocean Freight(LCL+FCL) , Drayage Carrier , LTL , FTL
- Utilize and manage internal/external market tools for pricing proposals, spot freight opportunities, and any other customer pricing needs.
- Provide pricing expertise and support for new and existing customers.
- Communicate and provide quotes on new lanes when requested.
- Collaborate with carrier procurement, operations, and sales for all pricing requests.
- Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
- Identify, recommend, and implement new process improvements.
- Carefully monitored market trends to ascertain best pricing for company's products.
- Identified key areas that could be enhanced and implemented successful process improvements.
- Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing.
Senior Dispatcher
Natsun Transport And Logistics, Inc.
07.2016 - 04.2017
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinate with terminal to resolve trouble ticket , LFD extension if needed.
- To check gate hours of terminals and take appointment for load out and empty return.
- Building the best possible loads by applying for dual transaction and street turn.
- Ensure compliance with all DOT and FMSCA regulations and company policies
- Ensure that all operations are in compliance with relevant laws and regulations, including safety regulations and hours of service.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Methodically managing customer grievances and claims
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Dispatcher
Natsun Transport And Logistics, Inc.
06.2015 - 07.2016
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Received new orders, prepared documentation, and assigned personnel.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized customer feedback to improve customer service.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Managed customer accounts and invoicing.
- Developed and implemented customer service policies and procedures.
Education
Secondary School Certificate -
St. Karens High School
Patna05-2006
Intermediate -
National Institute of Open Schooling
Patna07-2009
Bachelor of Science -
Jay Prakash Narayan University
Chapra (Bihar)08-2012
Bachelor in Elementary Education (B.Ed.) -
Magadh University
Gaya, BR08-2014
Skills
- Global Logistics FMC Filing
- Inventory Tracking Imports And Exports Pricing
- Client and Vendor Management Logistics Network Analysis
- Shipments Consolidation Planning
- 3 PL Knowledge
- LTL Knowledge
- Reverse Logistics
- Shipment to Amazon Fulfillment center
- Rate negotiations
- AES and ISF Filing
- Marine Insurance
- Logistics management
- Shipping
- Supply chain
- Transportation
- Validation
- Vendor Management
- Warehousing
Timeline
Senior Operations Manager
Intoglo Private Limited
02.2024 - Current
Head of Operations
ITL USA, Inc.
04.2021 - 02.2024
Team Leader
ITL USA, Inc.
08.2020 - 04.2021
Operations Executive
ITL USA, Inc.
11.2018 - 07.2020
Pricing Analyst
ITL USA, Inc.
05.2017 - 11.2018
Senior Dispatcher
Natsun Transport And Logistics, Inc.
07.2016 - 04.2017
Dispatcher
Natsun Transport And Logistics, Inc.
06.2015 - 07.2016
Secondary School Certificate -
St. Karens High School
Intermediate -
National Institute of Open Schooling
Bachelor of Science -
Jay Prakash Narayan University
Bachelor in Elementary Education (B.Ed.) -
Magadh University
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