Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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RAKESH KUMAR

Gurgaon

Summary

Experienced lead consultant specializing in Office 365 Service Desk, system administration, Active Directory, VMWare/Citrix Workspace, and structured troubleshooting. Proven track record of resolving issues and completing complex projects. Highly skilled in multitasking and proficient in various skills. Well-versed in the latest technologies, including Type of Technology. Versatile professional seeking an exciting opportunity that values honesty, agility, and resourcefulness.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Consultant

ITC Infotech LTD
07.2018 - Current
  • Executed the installation and configuration of 200+ laptops for remote employees, ensuring compliance with security protocols and enhancinguser satisfaction, which led to a 15% decrease in IT support requests
  • Delivered comprehensive support on Office 365 Portal for a user base exceeding 150 employees; streamlined access to applications which reduced average login time by approximately three minutes per employee each day
  • Working on SCCM client
  • Providing Support on VMWare
  • Troubleshooting Citrix workspace issue
  • Performs administration activities such as setting user accounts, roles, access, and privileges
  • Team Handling
  • Developed custom solutions based upon clients' strict requirements.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.

System Admin

Quatrro Global Services Pvt. Ltd
08.2016 - 03.2017
  • Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems
  • Operating System Installation of Windows VISTA and Windows 7,8,10
  • Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronis tool
  • Explains the exact cause of problem and provided solutions to it
  • Responsible for responding to customer calls on hardware issues
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Managed onboarding and offboarding of employees.

Floor Technical Lead

iYogi Technical Services Pvt. Ltd
03.2010 - 09.2015
  • Provided functional and technical support to Team-members
  • Taking Escalation Calls
  • Deploy and configuring PCs, Workstations and Laptops
  • Maintenance, Troubleshooting of Desktop Pc’s, Laptops
  • Operating System Installation of Windows VISTA and Windows 7,8,10
  • Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronis tool
  • Explains the exact cause of problem and provided solutions to it
  • Responsible for responding to customer calls on hardware issues.
  • Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
  • Improved systems with addition of new features and infrastructure.
  • Provided educational expertise and mentoring to junior team members.

Education

Bachelor’s Degree, B. Com -

Madurai Kamaraj University
2012

Skills

  • Service desk, IT Service Management System Administration
  • Desktop and application troubleshooting, Firewall, VDI, SCCM, Office365
  • Tools & Technologies
  • Active directory, office 365, SCCM, Windows Support, Microsoft Exchange, Backup VMWare Administration
  • Client Relationships
  • Issue Resolution
  • Troubleshooting
  • Reporting capabilities
  • Processes and procedures
  • Team Leadership & Development

Certification

Microsoft Azure Fundamentals

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)

Timeline

Lead Consultant

ITC Infotech LTD
07.2018 - Current

System Admin

Quatrro Global Services Pvt. Ltd
08.2016 - 03.2017

Floor Technical Lead

iYogi Technical Services Pvt. Ltd
03.2010 - 09.2015

Bachelor’s Degree, B. Com -

Madurai Kamaraj University

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