RAKESH KUMAR
Freight Forwarding
New Delhi
Summary
Objective- Seeking to secure a challenging logistics supply chain leadership position with a dynamic and exciting organization where my knowledge, experience and skills contribute to the growth and continuing success of the organization.
Overview
10
10
years of professional experience
Work History
Associate Director
Intoglo Private Limited
04.2025 - Current
- Oversee end-to-end logistics operations, including transportation, warehousing, distribution, and inventory management, ensuring alignment with organizational goals.
- Develop and implement cost-effective logistics strategies to improve efficiency, reduce lead times, and enhance service levels.
- Negotiate contracts with 3PL providers, freight forwarders, and carriers to optimize costs and service quality.
- Lead and mentor a team of logistics professionals, fostering a high-performance culture and ensuring operational excellence.
- Ensure adherence to regulatory standards (DOT, OSHA, customs) and mitigate risks in logistics operations.
- Manage logistics budgets, analyze cost-saving opportunities, and drive P&L improvements.
- Leverage logistics software (ERP, TMS, WMS) and automation tools to streamline processes and enhance visibility.
- Work with procurement, sales, and manufacturing teams to ensure seamless supply chain coordination.
- Monitor KPIs (OTIF, freight costs, inventory accuracy) and implement continuous improvement initiatives.
Senior Operations Manager
Intoglo Private Limited
02.2024 - 03.2025
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Optimized supply chain operations, establishing strategic partnerships with key suppliers for cost savings and improved lead times.
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Trained and guided team members to maintain high productivity and performance metrics.
- Proactively manage daily freight forwarding activities of the company to include all sea, air, road operations import/export process and warehousing.
- Handling operations, daily follow up with Carrier/Agents for shipments arrival date.
- Follow up shipping instructions and coordinate shipments with Customers.
- Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of KPIs.
- Dealing with shippers/consignees requirements.
- Dealing with truckers and customs clearance brokers.
- Dealing with agents worldwide.
- Explore new fields of business.
- Handling invoices with clients and accounting department.
- Maintaining good relations with shipping Lines
Develops people to their highest potential through necessary training and performance management - Responsible for ensuring cross training for all positions is complete and documented.
- Maintaining customers focus on all times and answers to customers’ inquiries using the standards guidelines.
- Taking ownership of complaint and queries and proactively following through to resolution
Perform various customer service activities, including upselling - Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Responsible for managing the execution, direction, and coordination of all transportation matters within the organization.
Head of Operations
ITL USA, Inc.
04.2021 - 02.2024
- Organized and able to prioritize the day to day
operation to meet BCO client needs. - Conducted each operation involved with
international shipping (Export/ Import,Airfreight
and Sea freight, rate negotiation. - Familiar with regulation related to International
transportation. - Manage operational planning for air and
ocean exports which represent a monthly
average of 4000+ exports and imports, air and domestic loads. - Effectively communicate with ocean carrier
and vendor for pricing negotiation and on
annual contracts. - Tracking activities enabling early identification
of any possible delay, scanning import and
export documents and take corrective actions. - U.S customs and Border Protection title
validation. - Checking Quote prepared for BCO client through ERP system.
- Export: Coordinate pick up from suppliers,
manage bookings, complete shipment and
delivery overseas and billing. - Solving complex shipping challenges while
handling over height, overweight and out of
gauge cargo. - Reviewing form 214 to authorize the admission
of merchandise into a Free Trade Zone and for
3461 when goods are withdrawn from FTZ for
domestic consumption in USA. - Investigating and planning the most appropriate route for a
shipment, considering the perishable or
hazardous nature of goods, cost, transit time
and security; negotiating contracts,
transportation and handling costs. - Deft in arranging appropriate packing,
considering the climate, terrain, weight, cost
and nature of goods and the delivery and
warehousing of goods at their final destination. - Arranging insurance and assisting the client in
the event of a claim. - To obtain, check and prepare documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes.
- To provide accurate and timely reporting of
information to important customers including sending
quotations, pricing, costing, shipping details
and supply chain related documentation. - To Maintain open communication with global locations to facilitate smooth collaboration.
- To develop team communications and information for meetings.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Perform other duties as assigned.
- Report directly to the Head of the America’s.
- Manage, train and hire additional members for the Operations Team at Gurgaon Branch.
Team Leader
ITL USA, Inc.
08.2020 - 04.2021
- To take the overall responsibility for the execution of all freight operations-related jobs.
- Oversee best freight forwarding process of goods through air/sea/land, managing the effectiveness and efficiency of the delivery service provided to our customer
- Maintain and update company and customer SOPs.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
Operations Executive
ITL USA, Inc.
11.2018 - 07.2020
- Manage shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.
- Liaise with carriers and co-loaders for rates for seafreight shipments and airfreight agent for airfreight rates
- Communicate all expectations to carriers – paying extra attention to special requirements, assuring the carrier can meet all requirements.
- To open Job file in ERP system .
- Assist with running and summarizing operational reports and details; present information to supervisors.
- Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.
- To file Importer Security Filing (ISF) and AMS for shipments inbound to USA.
- To file (Automated Export System (AES) for shipment outbound from USA.
- To prepare shipping documentations (B/L and AWB), submit SI to Ocean carrier .
- Declaration of customs permits for both import and export shipments.
- Verifying of vendors invoices pertaining to shipments.
- Co-ordination for import and export operations to ensure smooth delivery of shipments within the time line set by clients;
Pricing Analyst
ITL USA, Inc.
05.2017 - 11.2018
- Review market trends and use pricing strategies to execute accurate quotes in a timely fashion for customers.
- Leading pricing requests using historical pricing analysis for RFQs and bids for Ocean Freight(LCL+FCL) , Drayage Carrier , LTL , FTL
- Utilize and manage internal/external market tools for pricing proposals, spot freight opportunities, and any other customer pricing needs.
- Provide pricing expertise and support for new and existing customers.
- Communicate and provide quotes on new lanes when requested.
- Collaborate with carrier procurement, operations, and sales for all pricing requests.
- Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
- Identify, recommend, and implement new process improvements.
- Carefully monitored market trends to ascertain best pricing for company's products.
- Identified key areas that could be enhanced and implemented successful process improvements.
- Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing.
Senior Dispatcher
Natsun Transport And Logistics, Inc.
07.2016 - 04.2017
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinate with terminal to resolve trouble ticket , LFD extension if needed.
- To check gate hours of terminals and take appointment for load out and empty return.
- Building the best possible loads by applying for dual transaction and street turn.
- Ensure compliance with all DOT and FMSCA regulations and company policies
- Ensure that all operations are in compliance with relevant laws and regulations, including safety regulations and hours of service.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Methodically managing customer grievances and claims
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Dispatcher
Natsun Transport And Logistics, Inc.
06.2015 - 07.2016
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Received new orders, prepared documentation, and assigned personnel.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized customer feedback to improve customer service.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Managed customer accounts and invoicing.
- Developed and implemented customer service policies and procedures.
Education
Secondary School Certificate -
St. Karens High School
Intermediate -
National Institute of Open Schooling
Bachelor of Science -
Jay Prakash Narayan University
Bachelor in Elementary Education (B.Ed.) -
Magadh University
Skills
Global Logistics FMC Filing
Inventory Tracking Imports And Exports Pricing
Client and Vendor Management Logistics Network Analysis
Shipments Consolidation Planning
3 PL Knowledge
LTL Knowledge
Reverse Logistics
Shipment to Amazon Fulfillment center
Rate negotiations
AES and ISF Filing
Marine Insurance
Logistics management
Shipping
Supply chain
Transportation
Validation
Vendor Management
Warehousing
Timeline
Associate Director
Intoglo Private Limited
04.2025 - Current
Senior Operations Manager
Intoglo Private Limited
02.2024 - 03.2025
Head of Operations
ITL USA, Inc.
04.2021 - 02.2024
Team Leader
ITL USA, Inc.
08.2020 - 04.2021
Operations Executive
ITL USA, Inc.
11.2018 - 07.2020
Pricing Analyst
ITL USA, Inc.
05.2017 - 11.2018
Senior Dispatcher
Natsun Transport And Logistics, Inc.
07.2016 - 04.2017
Dispatcher
Natsun Transport And Logistics, Inc.
06.2015 - 07.2016
Intermediate -
National Institute of Open Schooling
Bachelor of Science -
Jay Prakash Narayan University
Bachelor in Elementary Education (B.Ed.) -
Magadh University
Secondary School Certificate -
St. Karens High School
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