Rakesh Kumar
Ashiyana Ramnagari Patna
Summary
Result-driven Branch in Charge with a proven track record of leadership and excellence in the gold loan industry. Adept at managing branch operations, a dedicated focus on customer satisfaction, and a strategic approach to sales and business growth. Strong communicator and team leader with a deep understanding of gold appraisal and financial processes. Committed to ensuring operational efficiency, compliance, and profitability while maintaining the security of gold collateral.
Overview
10
10
years of professional experience
Work History
Branch In Charge (GOLD LOAN)
Bandhan Bank LTD.
Patna
03.2020 - Current
- As a Branch In Charge in a gold loan business plays a critical role in ensuring the branch's success, customer satisfaction, and adherence to industry regulations. They are expected to be effective leaders and strategic thinkers, working to grow the business while maintaining the security of gold collateral.*
Account Exe.
Muthoot Finance LTD.
Patna
10.2015 - 02.2020
- As An Account Executive in Muthoot Finance plays a critical role in maintaining the branch's financial transactions, providing excellent customer service, and contributing to the growth and success of the branch. This role requires strong communication and organizational skills, as well as a customer-focused approach.
Master Trainer
Bihar Education Project Council (BIHAR GOVT.)
Customer care executive for Aircel prepaid Inbound
A.A Infotech pvt. Limited
Education
MBA - MARKETING MANAGMENT AND FINANCE MANAGMENT
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
MEERUT UP INDIA09-2024
Graduation -
Magadh University
Patna01.2015
Intermediate -
Bihar Intermediate Education Council
Patna01.2009
Matric -
K.B Sahay
Patna01.2007
Skills
- Leadership: Showcase your ability to lead a team, set clear objectives, and motivate staff to achieve branch goals
- Customer Service: Emphasize your customer-centric approach and your ability to provide exceptional service to clients seeking gold loans
- Operations Management: Highlight your proficiency in overseeing daily branch operations, ensuring efficiency, compliance, and smooth workflow
- Gold Appraisal: If applicable, mention your expertise in assessing the value of gold collateral accurately
- Sales and Business Development: Demonstrate your skills in identifying opportunities for business growth and achieving sales targets
- Team Management: Showcase your experience in hiring, training, and managing branch staff
- Financial Knowledge: Mention your understanding of financial processes, including loan disbursements, collections, and record-keeping
- Risk Management: Discuss your ability to assess and mitigate operational risks within the branch
- Documentation and Compliance: Highlight your proficiency in maintaining accurate records and ensuring regulatory compliance
- Communication: Emphasize your effective communication skills, both with customers and within the branch team
- Problem Solving: Describe your talent for resolving customer inquiries, issues, and operational challenges
- Strategic Thinking: Show your ability to develop and implement strategies for branch growth and profitability
- Cash Handling: If relevant, mention your expertise in securely managing and reconciling cash transactions
- Analytical Skills: Highlight your capacity to analyze branch performance data and make data-driven decisions
- Adaptability: Indicate your readiness to adapt to changing industry trends and company policies
Timeline
Branch In Charge (GOLD LOAN)
Bandhan Bank LTD.
03.2020 - Current
Account Exe.
Muthoot Finance LTD.
10.2015 - 02.2020
Master Trainer
Bihar Education Project Council (BIHAR GOVT.)
Customer care executive for Aircel prepaid Inbound
A.A Infotech pvt. Limited
MBA - MARKETING MANAGMENT AND FINANCE MANAGMENT
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
Graduation -
Magadh University
Intermediate -
Bihar Intermediate Education Council
Matric -
K.B Sahay
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