Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Expertise
Declaration:
Timeline
Generic

RAKESH KUMAR

Bengaluru

Summary

Analytical network engineer with extensive experience in telecommunications and IT. Proven skills in project management, operational management, and technology deployment. Completed CCNA Voice and Cisco Telepresence training, enhancing technical capabilities. Resourceful in VoIP support, specializing in troubleshooting and network configuration, ensuring high productivity and client satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Network Engineer

VIRGIN MEDIA (PRODAPT SOLUTIONS)
BENGALURU
10.2023 - 06.2025
  • Monitored network performance to ensure optimal VoIP service availability.
  • Troubleshot and resolved VoIP-related issues for end-users within SLA timelines.
  • Configured Quality of Service settings on routers and switches to enhance voice quality.
  • Documented network configurations and procedures for compliance and future reference.
  • Resolved customer complaints regarding poor voice quality or dropped calls efficiently.
  • Configured, maintained, and monitored VoIP network components including gateways and firewalls.
  • Coordinated with vendors for timely delivery and setup of network equipment.
  • Utilized network management tools for effective monitoring and issue resolution.

Technical Consulting Engineer

CISCO SYSTEMS (PRODAPT SOLUTIONS)
BENGALURU
01.2021 - 08.2023
  • Delivered end-to-end troubleshooting support for network VoIP collaboration infrastructure to customers.
  • Provided daily support to Cisco's premium clients, ensuring prompt issue resolution.
  • Administered and managed various Cisco Collaboration endpoints, with a focus on VOIP troubleshooting.
  • Handled proactive and reactive cases involving MACD, peripherals, and VoIP endpoint registration issues.
  • Utilized Cisco tools such as MATS, Control Hub, and GFC for detailed meeting analysis.
  • Supported application functionality for Cisco WebEx Meetings across multiple platforms.
  • Resolved WebEx registration and meetings application issues on Windows, Mac, and web-based systems.
  • Followed CMS incident process, ensuring accurate documentation and compliance with SLAs.

Key Account Manager/IT Recruitment Consultant

SPAN IDEA SYSTEMS
PUNE
10.2017 - 01.2020
  • Managed key client accounts, enhancing satisfaction and retention rates.
  • Developed strategic plans to align with client needs and expectations.
  • Collaborated with internal teams to provide customized solutions for clients.
  • Analyzed market trends to uncover opportunities for account growth.
  • Trained and supported junior team members in account management procedures.
  • Sourced candidates through job boards, social media, and recruitment platforms.
  • Conducted interviews to assess candidate qualifications and cultural fit.
  • Managed applicant tracking system to oversee candidate records and progress.

Education

MBA - Business Analytics

LKCTC
Jalandhar, PUNJAB
06-2022

BBA - Marketing

NHC
Bengaluru, KARNATAKA
06-2017

Skills

  • Network troubleshooting
  • VoIP configuration
  • Quality of service
  • Performance monitoring and analysis
  • Customer relationship management
  • Cisco Collaboration management
  • WebEx administration
  • Microsoft office

Accomplishments

  • Selected for the national team in American flag football sport
  • Secured university rank in 400m race in 52nd Bangalore University inter-collegiate athletic meet
  • Awarded as the overall champion in YUVA 2016-17 (sports fest)
  • secured 1st place in product launch in Indian Academy National Management Fest, and won two overall championships in inter-college management fest

Certification

  • ITIL V4 Foundation
  • Fundamentals of social media advertising
  • Google Ads for beginners

Languages

Punjabi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Expertise

  • Cisco Telepresence
  • IP telephony, ITSM, VCS, CUCM
  • Call protocols (SIP, H.323)
  • Cisco WebEx
  • Cisco video technology
  • Windows Server Administration
  • Microsoft Office

Declaration:

I hereby declare that the above information is correct to the best of my knowledge and belief

Timeline

Senior Network Engineer

VIRGIN MEDIA (PRODAPT SOLUTIONS)
10.2023 - 06.2025

Technical Consulting Engineer

CISCO SYSTEMS (PRODAPT SOLUTIONS)
01.2021 - 08.2023

Key Account Manager/IT Recruitment Consultant

SPAN IDEA SYSTEMS
10.2017 - 01.2020

MBA - Business Analytics

LKCTC

BBA - Marketing

NHC

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RAKESH KUMAR