RAKESH KUMAR
ObolaAa
Summary
Experienced with handling customer inquiries and resolving issues in banking environment. Utilizes excellent communication and problem-solving skills to enhance client satisfaction. Strong understanding of banking procedures and customer service best practices.
Effective communicator with background in high-paced banking environment, seeking to transition into new field. Developed strong customer service and problem-solving skills, ensuring client satisfaction and efficient resolution of issues. Looking to leverage these transferrable skills to contribute meaningfully in new professional setting.
Personable and positive individual with strong communication skills and focus on customer satisfaction. Well-versed in financial products and services, with proficiency in handling transactions and resolving customer issues. Committed to enhancing client relationships and providing exceptional service to achieve high levels of customer satisfaction.
Overview
2
2
years of professional experience
1
1
Language
Work History
Banking Customer Service Representative
IIFL Finance
01.2023 - 01.2025
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
Education
Bachelor of Arts - Part-I
Vardhman Mahaveer Open University
Kota, India12.2023
Senior Secondary - Humanities
Board of Secondary Education, Rajasthan
Jodhpur, India03.2019
Secondary - undefined
Board of Secondary Education, Rajasthan
Jodhpur, India03.2017
Bachelor of Arts -
Gsss Dhelana Lohawat
Dhelana 04.2001 -
Skills
Client confidentiality
Aadhaar Card
- Enrolment No.: 2725/00895/14800
- Name: Rakesh Kumar
- S/O: Pappu Ram
- VTC: Dhelana
- PO: Dhelana
- Sub District: Phalodi
- District: Jodhpur
- State: Rajasthan
- PIN Code: 342302
- Mobile: 7586255512
- Aadhaar No.: 4324 9743 7652
- DOB: 2000-08-18
PAN Card
- Permanent Account Number Card
- PAN: MWJPK4128C
- Name: Rakesh Kumar
- Father's Name: Pappu Ram
- Date of Birth: 2000-08-18
Residence Certificate
- Certificate No.: RJ/2017/राजस्थान विभाग/मूल निवास प्रमाण-पत्र/24595438243
- Date: 2024-03-22
- Name: Rakesh Kumar
- Father's Name: Pappu Ram
- Location: Dhelana, Jodhpur, Rajasthan
Caste Certificate
- Certificate No.: RJ/2017/राजस्थान विभाग/जाति का प्रमाण-पत्र/24595436911
- Date: 2024-03-18
- Name: Rakesh Kumar
- Father's Name: Pappu Ram
- Mother's Name: Radha Devi
- Caste: Meghval (46)
Voter ID Card
- Elector Photo Identity Card
- EPIC No.: TJS1227842
- Name: Rakesh Kumar
Bank Account Details
- Branch: Phalodi
- Code: 10485
- Name: Mr. Rakesh Kumar
- S/D/H/o: Pappu Ram
- CIF Number: 91106959222
- Account No.: 41544283700
- A/c Type: SB TINY SPL OD GEN PUB IND
- Address: S/O: Pappu Ram Dhelana
- Date of Issue: 2023-02-06
Timeline
Banking Customer Service Representative
IIFL Finance
01.2023 - 01.2025
Bachelor of Arts -
Gsss Dhelana Lohawat
04.2001 -
Senior Secondary - Humanities
Board of Secondary Education, Rajasthan
Secondary - undefined
Board of Secondary Education, Rajasthan
Bachelor of Arts - Part-I
Vardhman Mahaveer Open University