RAKESH KUMAR DUTTA
Hyderabad
Summary
Retail Management professional with 13+ years of experience in Furniture, Home Décor,Apparel Retail. Expertise in store operations, KPI management, merchandising, inventory control, customer experience and team leadership.
Overview
16
16
years of professional experience
Work History
Assistant Business Manager
Broadway (Think9 Retail Pvt. Ltd.)
01.2025 - Current
- Coordinated KPI reporting, merchandising, replenishment, and inventory management for 29 home décor brands while leading the team.
- Responding to customer needs,queries,complaints and concerns in a professional manner.
- Providing the feedback of each article wise first, slow and non movie product to the category team for better results.
- Support and organized events for new and existing brand to promote physically on floor and spreading the presence of the brand along side maximizing sales.
Department Manager
Vishal Mega Mart
06.2024 - 12.2024
- Managed apparel department, conducted KPI reviews to evaluate performance and identify areas for improvement, Executed visual merchandising strategies to enhance product displays, Coordinated stock replenishment to ensure optimal inventory levels and product availability, Managed point-of-sale transactions to streamline customer purchases and recruitment.
- Oversaw daily store operations to ensure efficient functionality. to ensure smooth store functionality.
- Led staff to uphold high customer service standards. to maintain high customer service standards.
- Coordinated inventory management to optimize stock levels.
Senior Supervisor
Home Centre – Lifestyle
02.2022 - 05.2024
- Oversaw daily operations of ₹11 Cr business, managing 18 staff members and coordinating merchandising, audits, and promotional activities.
- Supervised daily operations to enhance store performance and elevate customer service standards.
- Trained and mentored staff on product knowledge and sales techniques to improve team effectiveness.
- Managed inventory levels to maintain optimal stock availability and minimize waste.
Team Leader
HomeTown
04.2019 - 02.2022
- Managed furniture operations, after-sales service, and customer engagement to enhance customer satisfaction and retention.
- Coordinated project timelines and delegated tasks effectively among team members.
- Led team meetings to align goals and improve communication.
- Trained new staff on operational procedures and company policies.
Supervisor
Lifestyle International
01.2011 - 09.2018
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Managed furniture retail operations, overseeing merchandising and inventory to ensure optimal product presentation and availability.
- Managed inventory levels to maintain adequate stock for sales activities.
- Trained new staff on company policies and operational procedures.
Education
B.A. - Sociology
IGNOU
Odisha 04.2001 -
Basic Retail Course -
NIIT
Gurgaon 04.2001 -
12th & 10th -
Odisha Board
Odisha 04.2001 -
PGDCA -
Skills
- KPI Management
- Retail Management
- Inventory Control
- Sales Analysis
- Visual Merchandising
- Store Operations
- Sales Strategy
- Team Leadership
- Staff Development
- Training
- Standard operating procedures
- Customer Service
Accomplishments
- 13+ years retail leadership.
- Managed teams up to 18 associates.
- Managed business worth ₹11 Cr annually.
- Experience in store opening and operations.
- Certified IST trainer,give training to the new and existing staff.
Languages
- English
- Hindi
- Odia
- Bengali
Timeline
Assistant Business Manager
Broadway (Think9 Retail Pvt. Ltd.)
01.2025 - Current
Department Manager
Vishal Mega Mart
06.2024 - 12.2024
Senior Supervisor
Home Centre – Lifestyle
02.2022 - 05.2024
Team Leader
HomeTown
04.2019 - 02.2022
Supervisor
Lifestyle International
01.2011 - 09.2018
B.A. - Sociology
IGNOU
04.2001 -
Basic Retail Course -
NIIT
04.2001 -
12th & 10th -
Odisha Board
04.2001 -