RAKESH KUMAR MANDAL
GURUGRAM
Summary
Results-driven professional specializing in supply chain management, vendor relations, and logistics within retail and e-commerce sectors. Proven track record in enhancing operational efficiency and driving business growth through strategic planning and execution. Expertise in last mile operations and dark store management, with significant experience in FMCG and modern trade business models. Strong leadership skills demonstrated through effective team management and staff development, consistently meeting and exceeding performance targets.
Overview
9
9
years of professional experience
Work History
Assistant Manager (Last Mile Operations)
OTIPY INTERNET PVT LTD.
GURUGRAM
05.2021 - Current
- Managed 60+ partners and 200+ riders for last-mile delivery operations in Gurugram.
- Streamlined last-mile delivery model through SOPs and an order-based commission structure.
- Resolved customer inquiries and escalated critical complaints to management for resolution.
- Conducted performance reviews for partners and riders, delivering actionable feedback.
- Monitored performance metrics to ensure accountability among project personnel.
- Reviewed completed work to verify consistency, quality, and compliance standards.
- Collaborated with diverse teams to address product-related challenges and achieve objectives.
- Maintained professionalism under pressure, successfully diffusing tense situations.
Business Development Officer
OTIPY INTERNET PVT LTD.
GURUGRAM
02.2020 - 05.2021
- Developed key performance indicators to track progress towards strategic goals.
- Implemented business plans that achieved targeted revenue growth.
- Prepared reports detailing business development activities and outcomes.
- Executed CRM strategies to enhance client retention and satisfaction.
- Attended networking events to establish partnerships and expand professional relationships.
- Fostered a culture of continuous improvement within business development team.
- Maintained an updated database of potential customer contacts.
- Assisted customers to create positive interactions and experiences.
Sales Executive
Blinkit (Formerly Grofers)
GURUGRAM
01.2019 - 02.2020
- Company Overview: Blinkit India Pvt. Ltd. (Formerly Grofers India Pvt. Ltd.)
- Provided detailed and accurate sales forecasts to senior management.
- FMCG, hard-core sales, vendor relationships, B2B.
- Onboarding A-Grade Store:
- Manage retail sales and operations.
- Manage stock management (FIFO, LIFO), inventory.
Warehouse Assistant
SYMA Enterprise
Gurugram
03.2016 - 12.2018
- Ensured accurate inventory records through regular cycle counts and tracking.
- Maintained documentation for shipped and received items by verifying stock levels.
- Optimized storage efficiency by organizing warehouse racks for better accessibility.
- Determined shipping methods, routes, and rates to guarantee timely dispatch of materials.
- Prepared goods for shipment, including labeling boxes and compiling necessary documents.
- Trained new employees on warehouse procedures and operational standards effectively.
- Collaborated with departments to synchronize product delivery schedules efficiently.
- Identified and reported defective or missing merchandise to supervisor without delay.
Education
Bachelor of Arts - Pursing Graduation
IGNOU
NEW DELHI10+2 (Intermediate) - Commerce
HARSH PATI SINGH COLLEGE .
BSEBGED -
+2 JAWAHAR HIGH SCHOOL
BSEB 03-2014
Skills
- Strong work ethic
- Project management
- Team collaboration
- Inventory management
- Effective communication
- Microsoft Office proficiency
- Positive mindset
- Professional conduct
- Program development
- Performance evaluation
- Continuous improvement
- Verbal and written communication
- Emergency response
- Adaptability and flexibility
- Operations management
- Process improvement
- Vendor management
- Customer relations
- Corporate social responsibility
- Time management
- Retail operations management
- Strategic thinking
Achievements Awards
- STAR PERFORMER OF APRIL 2021
- SPIRIT OF EXCELLENCE OF JUNE 2022
Additional Qualifications
- Knowledge of Computer And Networking
- Advance Excel, Word, PowerPoint (MS OFFICE )
Languages
- Hindi
- English
Father's Name
LT. DUKHAN MANDAL
Personal Information
- Date of Birth :- 20th October 1998.
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Addresses
- Permanent Address :- Madhepur , Jhanjharpur , Bihar, 847408
- Current Address :- Sector 37D, Gurugram, Haryana, 122001
Hobbies and Interests
- Interacting with people
- Reading books
References
References available upon request.
Disclaimer
All the details furnished above are true to my knowledge and belief
Timeline
Assistant Manager (Last Mile Operations)
OTIPY INTERNET PVT LTD.
05.2021 - Current
Business Development Officer
OTIPY INTERNET PVT LTD.
02.2020 - 05.2021
Sales Executive
Blinkit (Formerly Grofers)
01.2019 - 02.2020
Warehouse Assistant
SYMA Enterprise
03.2016 - 12.2018
Bachelor of Arts - Pursing Graduation
IGNOU
10+2 (Intermediate) - Commerce
HARSH PATI SINGH COLLEGE .
GED -
+2 JAWAHAR HIGH SCHOOL
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