Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rakesh Kumar R

Bangalore

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.

Overview

15
15
years of professional experience

Work History

Team Leader

Flipkart Internet Pvt Ltd
Bangalore
08.2014 - Current
  • Started with sales in 2014 for inbound customers and placing orders online.
  • Worked with multiple process in Flipkart as there was internal movements.
  • Worked for Flipkart CEO escalations where we handled all escalation cases which was escalated to Grievance and CEO.
  • Taken care of Pan India returns team and worked under different LOBs.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Organized client meetings to provide real time updates.
  • Communicate with senior management to provide updates on team performance and initiatives.
  • Identify opportunities for process improvement and implement changes

SME Team Leader

Dpals IT solution
Bangalore
05.2009 - 07.2014
  • Managed customer relations by responding promptly to inquiries, complaints, and feedback.
  • Prepared monthly reports on performance, sales forecasts levels.
  • Maintained up-to-date records of all process related to the activities of the SME.
  • Supervised teams working on process related to development or expansion initiatives of the company.
  • Advised on hiring, development and management of in-house team.
  • Maintained positive working relationship with fellow staff and management.

Education

Bcom - Commerce

Seventh Day Adventist
Bangalore

Skills

  • Complaint resolution
  • Coaching
  • Work Planning
  • Documentation And Reporting
  • Quality Improvement
  • Team Supervision
  • Performance Improvement
  • Mentoring
  • Leading Team Meetings
  • Leadership
  • Work Planning and Prioritization
  • Team motivation
  • People Management
  • Issue Resolution
  • Coaching and Mentoring
  • Client Support
  • Problem-Solving

Accomplishments

  • Best performer award received from CEO April 2019.
  • Instant Karma award was give for Outstanding Job August 2019.
  • 5 Years Achievement award August 2019.
  • Received the WOW award for best performance November 2019.
  • 7 Years Achievement award August 2021.
  • Received Innovation award under AHA from CEO December 2022.
  • Received Achievement award Mission impossible under exception contribution for process June 2023.
  • Received best performer award from process head October 2023.
  • Received Instant Karma award for outstanding Job from business head November 2023.

Timeline

Team Leader

Flipkart Internet Pvt Ltd
08.2014 - Current

SME Team Leader

Dpals IT solution
05.2009 - 07.2014

Bcom - Commerce

Seventh Day Adventist

Similar Profiles

CREATE PROFILE
Rakesh Kumar R