RAKESH KUNDU
sodepur
Summary
Experienced Service and Maintenance Specialist with a strong background in managing Thyssenkrupp home elevators at Elite Elevators. I specialize in Annual Maintenance Contracts (AMC), delivering top-notch elevator servicing, breakdown management, and customer support. My focus is on ensuring safety, reliability, and customer satisfaction, while maintaining excellent client relationships and upholding the company's reputation.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Technician- Maintaining
Escon elevator pvt ltd
Navi Mumbai
10.2025 - Current
- Routine Maintenance and Inspection: Performing scheduled preventive maintenance, cleaning, oiling, and greasing moving parts, and conducting thorough inspections and tests to ensure optimal performance and compliance with safety standards.
- Troubleshooting and Repair: Diagnosing and repairing complex mechanical, electrical, and hydraulic issues in elevator systems using blueprints, schematics, and advanced diagnostic tools.
- Emergency Response: Responding promptly to emergency calls for mechanical failures or trapped passengers and making efficient repairs to minimize equipment downtime.
- Conducted routine maintenance on elevators to ensure optimal performance.
- Diagnosed and repaired mechanical issues in various elevator models.
- Collaborated with team members to troubleshoot system malfunctions efficiently.
- Maintained accurate records of service requests and completed repairs.
- Educated clients on proper elevator usage and safety protocols.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Followed safety practices to safeguard against injury and damage to property.
Sales Engineer
MAS Industries Pvt. Ltd.
Kolkata, West Bengal
03.2025 - 10.2025
- As a Sales Engineer at MAS Industries Pvt. Ltd., I am responsible for bridging the gap between technical product knowledge and client needs.
- My role involves identifying potential business opportunities, conducting product demonstrations, and providing tailored technical solutions to industrial clients.
- I collaborate closely with engineering and production teams to ensure customer requirements are met efficiently and with a high level of service.
- I also support pre- and post-sales activities, maintain customer relationships, and contribute to revenue growth through consultative selling techniques.
- Conducted product demonstrations for clients, showcasing technical specifications and benefits.
- Prepared technical proposals and presentations to support sales initiatives effectively.
- Provided post-sale support, addressing client inquiries and ensuring satisfaction with products.
Diploma Trainee
Elite Elevators
Kolkata, West Bengal ( East region)
03.2024 - 02.2025
- With extensive experience in the service and maintenance department, I oversee the Annual Maintenance Contracts (AMC) for residential elevators, focusing on Thyssenkrupp home solutions.
- My role involves comprehensive servicing and maintenance of elevators, efficient handling of breakdowns, and providing top-tier customer service.
- I excel in maintaining detailed service records, building strong customer relationships, and enhancing the company's reputation through effective problem-solving and customer satisfaction.
- Experienced Service and Maintenance Specialist with a strong background in managing Thyssenkrupp home elevators at Elite Elevators.
- I specialize in Annual Maintenance Contracts (AMC), delivering top-notch elevator servicing, breakdown management, and customer support.
- My focus is on ensuring safety, reliability, and customer satisfaction, while maintaining excellent client relationships and upholding the company's reputation.
- Thyssenkrupp Home solution
- Maintained accurate records of service and maintenance activities.
- Supported installation processes for new elevator equipment.
Education
Diploma - Electrical Engineering
Birla Institute of technology
kolkata 08.2020 - 08.2023
10th High School -
Sodepur Chandrachur Vidyapeath
Sodepur, Kolkata 01.2019 - 05.2020
Skills
- Elevator Maintenance & Servicing
- Breakdown Management
- Annual Maintenance Contracts (AMC)
- Problem-Solving
- Technical Troubleshooting
- Communication & Teamwork
- Safety Compliance
- Customer Relationship Management
- Documentation & Reporting
- Equipment maintenance
- Hydraulic troubleshooting
- Preventive maintenance
- Customer relationship management
- Technical proposal preparation
- Breakdown management
- Effective communication
- Problem solving
Personal Information
Date of Birth: 19/11/2003
Languages
- Bengali
- Hindi
- English
Timeline
Technician- Maintaining
Escon elevator pvt ltd
10.2025 - Current
Sales Engineer
MAS Industries Pvt. Ltd.
03.2025 - 10.2025
Diploma Trainee
Elite Elevators
03.2024 - 02.2025
Diploma - Electrical Engineering
Birla Institute of technology
08.2020 - 08.2023
10th High School -
Sodepur Chandrachur Vidyapeath
01.2019 - 05.2020