Rakesh M

Floor handling:

1. Provided guidance and support to walk-in clients Assigned team members to address customer inquiries.

3. Handling security and housekeeping.

4. Managed inventory levels for stationary and housekeeping materials.

5. Resolving some of the IT issues for employees.

6. Maintaining office equipment.

7. Enabled internet access for new employees through implementation of a Mac binding process, while also granting biometric access to new joiners.

Courier:

1. Monitored courier shipments consistently and regularly.

2. Resolving courier issues by coordinating with vendors and the teams.

3. Initiating forward and reverse pickups pan India.

4. Conducted audits of RTO and provided feedback to relevant teams. Supporting closure teams to dispatch bulk couriers.

6. Attending all the queries of the respected teams for dispatching or dispatched couriers.

Travel:

1. Booking flight tickets and accommodations pan India.

2. Coordinating with employees to book their flight and accommodation.

3. Provided cost-effective flight and accommodation recommendations.

4. Follow-ups with manager for approval on bookings.

5. Coordinated with vendors and employees to resolve any flight ticket or accommodation issues. Updating travel and accommodation trackers on a daily basis.

7. Follow-ups with the vendors for offline bookings.

Payments:

1. Collected invoices from vendors for payment.

2. Verified invoice validity prior to transmitting for payment.

3. Follow-ups for payment approvals.

4. Maintaining invoices received from the vendors.

5. Coordinating with the vendors and the accounts team if there is any issue in the billing.

Other activities:

1. Searching for new vendors for the requirements.

2. Comparing the prices with different vendors for best price and quality.

3. Coordinating with the team for monthly birthday celebrations.

4. Searching resorts for pan India for foundations day celebration.

5. Coordinating with respected location managers and the resorts for final booking.

• Managing Office Supplies: Ordering and maintaining stock of office supplies and equipment.
  
• Handling Correspondence: Receiving, sorting, and distributing incoming mail and emails. Drafting and sending out correspondence as needed.
  
• Scheduling and Coordination: Managing calendars, scheduling meetings, and coordinating appointments for staff or executives.
  
• Data Entry and Filing: Maintaining and updating records, databases, and filing systems, both physical and digital.
  
• Office Maintenance: Ensuring that the office environment is clean and organized. Liaising with cleaning and maintenance services.
• Customer Service: Reception Duties: Greeting visitors and handling inquiries in person or over the phone.
  

• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Generated and developed leads, using technique, networking and system to acquire new clients

• Trained and guided team members to maintain high productivity and performance metrics
• Managed purchasing, sales, marketing and customer account operations efficiently
• Promoted positive customer experience through day-to-day supervision and management of facility

• Quality assurance program, including on-site evaluations, internal audits and customer surveys
• Resolved problems, improved operations and provided exceptional service
• Received and processed stock into inventory management system
• On boarded new temps by entering into Auto rocks and setting up in time clock
• Delivered product and service to customer locations within specific timeframes
• Increased customer satisfaction by resolving product and service issues
• Proved successful working within tight deadlines and fast-paced atmosphere.