RAKESH M
Bangalore
Summary
Results-driven Business Development and Program Manager with 6 + years experience and proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales strategy and optimizing operational processes.
Overview
7
7
years of professional experience
Work History
Business Development Manager
AMAZON
Bangalore
06.2021 - Current
- Spearheaded advertising solutions for sellers, increasing adoption by 20% through programmatic ad campaign strategies.
- Created a centralized knowledge base for internal documentation, policies, and workflows, reducing customer complaint resolution time by 15%.
- Achieved 30% increase in customer support efficiency by setting up help pages, support documents and driving self serve capabilities
- Spearheaded a regulatory compliance project for product selection, driving a Gross Merchandise Sales (GMS) impact of ₹700 million per month
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
Program Manager
AMAZON
Bangalore
01.2019 - 05.2021
- Oversaw tech solutions integration by aligning legal, finance, PR and communications teams to automate end to end customer acquisition workflow reducing manual bandwidth needed by 80 %.
- Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.
- Identified inefficiencies in customer onboarding pipeline, collaborated with business leaders to implement solutions, resulting in a 12% increase in operational efficiency.
- Collaborated with product, engineering, and analytics teams to refine ad performance metrics and insights.
Technical Support Executive
HINDUJA GLOBAL SOLUTIONS
Bangalore
09.2017 - 11.2018
- Achieved highest technical online resolution on network issues, cloud computing, WAN configuration leading to 20 % decrease in customer issues
- Proven ability to troubleshoot and resolve network related issues efficiently, coupled with strong communication skills to guide users through problem-solving processes
- Technical subject matter expert, mentored new associates on concepts related to internet communication such as domain name system, Static IP, Port forwarding, cloud computing etc
Education
Bachelor of Engineering - Mechanical Engineering
R.M.K ENGINEERING COLLEGE
Chennai05-2017
Skills
- Data Driven Descion making
- Customer service
- Stakeholder Management
- SQL
- Sales
- Program Management
- Advertising optimization
- Programmatic Advertising
- Salesforce
Timeline
Business Development Manager
AMAZON
06.2021 - Current
Program Manager
AMAZON
01.2019 - 05.2021
Technical Support Executive
HINDUJA GLOBAL SOLUTIONS
09.2017 - 11.2018
Bachelor of Engineering - Mechanical Engineering
R.M.K ENGINEERING COLLEGE