Hi, I’m
Rakesh Maan
Mechanical Engineer
Jaipur
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
1
year of post-secondary education
1
Certification
Work History
USHA MOTORSJaipur
Technical Support Engineer
05.2020 - 05.2022
Job overview
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
SOILMEC FOUNDATION PVT. LTD.Mumbai
Service Engineer
07.2017 - 02.2020
Job overview
- Attend 10+ Customer in 20 States & various cities in different project.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Installed, configured and tested equipment on specialized platforms.
- Performed periodic testing of all networks and systems.
- Resolved customer complaints in prompt, polite and professional approach.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Performed troubleshooting and repair for complex electrical equipment.
Education
Malviya National Institute Of TechnologyJaipur
M.Tech from Industrial Engineering
08.2022 - Current
University Overview
- Integrating circular economy & industry 4.0
- Course on Lean Manufacturing & Six Sigma.
- Ergonomics evaluation & design of hand tool s in small industries.
- Sustainable Development & Manufacturing.
- Professional development completed in Witness Horizon.
- Sustainable Supply Chain Management.
Rajasthan Technical UniversityJaipur
B.Tech from Mechanical Engineering
07.2013 - 07.2017
Skills
Performance Optimization
Technical fault tracking
Internal policy compliance
Support system management
Root cause analysis
Process improvement
Customer relationship management
Customer service expert
Technical issues analysis
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of HCC & PATEL in the development of Anji-Khadi Cable Bridge, Reasi, (Jammu).
- Worked with JMRC in Metro Project construction Site.
Certification
Auto Cad
Timeline
Malviya National Institute Of Technology
M.Tech from Industrial Engineering
08.2022 - Current
Technical Support Engineer
USHA MOTORS
05.2020 - 05.2022
Service Engineer
SOILMEC FOUNDATION PVT. LTD.
07.2017 - 02.2020
Rajasthan Technical University
B.Tech from Mechanical Engineering
07.2013 - 07.2017