Summary
Overview
Work History
Education
Skills
Personal Information
Career Experience
Languages
Disclaimer
Additional Information
Hobbies
Timeline
Generic

Rakesh Malik

Singur

Summary

To enhance and apply knowledge and skills for optimal contribution to the growth of the company and team and bring about a rewarding career for myself. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

Work History

Associate Manager - Customer Service

Blue Star Limited
  • Looking after service operation of entire West Bengal as Service Delivery Head , Revamp for Key Account of West Bengal, Jharkhand & Bihar
  • Functional Area: Service Delivery Engineer/Head in Room Air-conditioner and Refrigeration Product division, Breakdown service & PMS management by service delivery support and review delivery parameters through call management system, CSI (Customer Satisfaction Index) enhancement, Dealer, Franchisee & channel partners development, Service level fulfillment, spares availability & planning, Inventory management , Providing technical & soft skill training to technician & CRO. Revamp for Key Account of West Bengal, Jharkhand & Bihar.

Education

DIPLOMA in Mechanical Engineering -

North Calcutta Polytechnic
2010

Skills

Operations Management

Project Management

Results Analysis

Strategic Planning

Personal Information

  • Father's Name: Ganesh Chandra Malik
  • Date of Birth: 05/08/90
  • Nationality: Indian
  • Marital Status: Married

Career Experience

14 years in HVAC , specially on entire range of Room Air-conditioner including Commercial AC , Refrigeration Product (Deep Freezers, Water Cooler , Bottle Water Dispenser, Ice Cube m/c ,Air Purifier , Water Cooler with in-build Purifier , Air Cooler. Experience on complete responsibility for Key/NAD Account , Revamp Sales for Key/NAD Accoun., Associate Manager - Customer Service, Blue Star Limited, Kolkata, entire West Bengal as Service Delivery Head , Revamp for Key Account of West Bengal , Jharkhand & Bihar., Service Delivery Engineer in Room Air-conditioner and Refrigeration Product division , Breakdown service & PMS management by service delivery support and review delivery parameters through call management system , CSI (Customer Satisfaction Index) enhancement , Dealer , Franchisee & channel partners development , Service level fulfillment, spares availability & planning, Inventory management by spare management tools, Providing technical & soft skill training to technician & CRO. Revamp for Key Account of West Bengal , Jharkhand & Bihar., Rs. 16.9 lakhs (fixed CTC) , Annual & Quaterly Variable pay as per T&C.

Languages

English , Bengali , Hindi

Disclaimer

I hereby declare that the above furnished details are true to the best of my knowledge.

Additional Information

Annual Salary: Rs. 16.9 lakhs (fixed CTC) , Annual & Quarterly Variable pay as per T&C.

Hobbies

Playing Cricket & Football , Cooking

Timeline

Associate Manager - Customer Service

Blue Star Limited

DIPLOMA in Mechanical Engineering -

North Calcutta Polytechnic

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Rakesh Malik