Rakesh Manatta
Operations Team Lead
Hyderabad
Summary
Operations and Logistics Professional with 7+ years of experience in e-commerce logistics, warehouse operations, dispatching, fulfillment, RTO and on-hold operations. Skilled in improving workflow efficiency, resolving customer issues, maintaining accurate inventory, and ensuring timely domestic and international shipment processing. Strong communication, problem-solving, and team coordination abilities with a consistent record of meeting operational SLAs.
To obtain an Operations role where I can apply my logistics, fulfillment, and dispatch expertise to improve operational efficiency, delivery performance, and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Operations Team Lead
Asyad Express
10.2017 - 10.2025
- Supervised daily inbound and outbound logistics operations.
- Managed insufficient-address (NDR) cases and coordinated resolutions with customer service.
- Conducted daily cycle counts to maintain accurate inventory and reduce discrepancies.
- Coordinated with operations and on-hold teams to ensure smooth workflow and timely processing.
- Updated and tracked all Return to Origin (RTO) orders on a daily basis.
- Ensured compliance with company SOPs and delivery SLAs.
- Coordinated domestic pickups and international outbound shipments.
- Prepared daily order manifests, including domestic and international RTO manifests.
- Handled dispatching, debriefing, and fulfillment activities across multiple logistics workflows.
- Managed customer inquiries via email and resolved delivery issues promptly.
- Created accurate RTO Air Waybills (AWBs) using client portals.
- Completed daily clearance of pending orders and coordinated with technical teams on system issues.
- Performed inventory checks and cycle counts for stock accuracy.
- Supported import and export logistics and special operational assignments.
- (Debriefer) Received cash from couriers and sorted undelivered shipments based on documented non-delivery reasons.
Education
Bachelor of Science - Computer Science
Osmania University
Hyderabad06.2014
Skills
Supply Chain and Logistics Management
Fulfillment and Dispatch Operations
Inventory Management and Cycle Counting
RTO and On-Hold Operations
Last-Mile Delivery Coordination
Customer Service Coordination
Fareye Last-Mile System
Fulfillment ERP System
MS Office 365 (Excel, Word, PowerPoint, Outlook)
Time Management and Multitasking
Problem-Solving and Decision-Making
Team Coordination and Communication
Certification
DG Shipments Training — Asyad Express, Feb 2023
Interests
Cricket, Volleyball
SYSTEMS EXPERIENCE
- Fulfillment ERP System: Order processing, tracking, inventory management
- Fareye Last-Mile System: Real-time delivery tracking and performance monitoring
Timeline
Operations Team Lead
Asyad Express
10.2017 - 10.2025
Bachelor of Science - Computer Science
Osmania University