Rakesh Medhekar
Sr. Operations Manager
Pune
Summary
Enthusiastic Senior Operations Manager offering [Number]-year background overseeing production of goods and provision of services in [Industry]. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Sr. Operations Manager
Telegenisys India Pvt Ltd
Pune
12.2018 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Procured contracting arrangements with sub-contractors and service providers.
- Interacted well with clients to build connections and nurture relationships.
- Allocated resources to planned programs according to business objectives.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided leadership for continual management and employee training initiatives.
- Oversaw staff and sub-contractor performance review assessments.
- Prepared documents for internal and external audits.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Key account Management & Payroll management
Operations Manager
Telegenisys India Pvt Ltd
Pune
10.2015 - 12.2018
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Adherence to contractual SLAs through a comprehensive, transparent and fair performance management mechanism.
- Provide leadership and contribute in overall skill development of the team. Act as a mentor to the managers thereby enhancing their competencies.
Project Manager
Telegenisys India Pvt Ltd
Pune
09.2011 - 10.2015
- Achieved project deadlines by coordinating with team to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project performance to identify areas of improvement and make adjustments.
Team Leader
Telegenisys India Pvt Ltd
Pune
07.2008 - 09.2011
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with clients through positive attitude and attentive response.
Customer Service Executive
Telegenisys India Pvt Ltd
Pune
10.2006 - 07.2008
Education
Bachelor of Computer Applications -
Global Tech Institute of Management
New Delhi 06.2010 - 06.2013
Skills
Effective leader
undefinedTimeline
Sr. Operations Manager
Telegenisys India Pvt Ltd
12.2018 - Current
Operations Manager
Telegenisys India Pvt Ltd
10.2015 - 12.2018
Project Manager
Telegenisys India Pvt Ltd
09.2011 - 10.2015
Bachelor of Computer Applications -
Global Tech Institute of Management
06.2010 - 06.2013
Team Leader
Telegenisys India Pvt Ltd
07.2008 - 09.2011
Customer Service Executive
Telegenisys India Pvt Ltd
10.2006 - 07.2008
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