Rakesh Mehta

Client relationship and key account management.

Samsung Consumer Electronics. Responsibilities include leadership decision-making, team management, and collaboration with various departments.

• Delegated work to staff, setting priorities and goals.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Formed and sustained strategic relationships with clients.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
• Monitored progress by establishing plans, budgets and measuring results.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Created effective business plans to focus strategic decisions on long-term objectives.

• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Analyzed financial data to identify potential opportunities for cost savings or revenue generation.
• Developed service and sales strategies to improve retention and revenue.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Upheld policies, procedures and brand standards in operations.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Identified areas of improvement in operational processes and developed solutions accordingly.

• Key Account Manager / Account Operations Manager.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
• Managed crisis situations, implementing contingency plans to minimize impact on operations.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
• Implemented quality control measures to uphold company standards.
• Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
• Coordinated with marketing to develop branding and promotional strategies.
• Created and managed budgets for travel, training, and team-building activities.
• Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
• Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
• Guided change management initiatives to ensure smooth adoption of new business practices.
• Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
• Managed a team of 30+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
• Identified areas of improvement within existing operations through process analysis and benchmarking studies.
• Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.

• Analyzed customer data, market trends, competitive activity, and other relevant information to identify potential areas of growth.
• Collaborated closely with internal teams such as marketing, operations, finance. to ensure successful delivery of projects within budget constraints.
• Negotiated contract terms with clients and established important deadlines.
• Monitored performance against targets on a regular basis and took corrective action when required.
• Coordinated with the customer service and support teams to address and resolve key account issues promptly.
• Maintained positive working relationships with retailers and representatives.
• Increased product sales through targeted marketing campaigns.
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

• Resolved customer complaints promptly by providing satisfactory solutions in accordance with company guidelines.
• Worked closely with Human Resources team in recruiting qualified candidates for open positions within Housekeeping Department.
• Developed and executed policies and procedures related to human resources operations.
• Collaborated with cross-functional teams such as marketing, operations, finance and human resources.

• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Provided oversight and direction to branch operations staff monitored customer service levels.
• Tracked key performance indicators related to branch operations such as customer satisfaction scores or sales growth rates.
• Created and updated financial reports on frequent basis to present information to leadership teams.

• Conducted regular business reviews with key clients to assess product and service performance and identify improvement areas.
• Participated in negotiations with vendors regarding product purchases or contracts.
• Developed and implemented sales strategies to increase market share.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Gained market share in new sales performance through aggressive team training.
• Supported sales team members to drive growth and development.
• Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

• Blackberry's apparel.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Created marketing plans that increased revenue by 15% within 6 months.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Advised clients on strategies for matching particular styles and coordinating stylish outfits.
• Resolved complaints and processed exchanges.
• Placed special orders or called other stores to find desired items.
• Brands managed: Versace, Corneliani, Cadini, Zegna, etc.

• Sold various products by explaining unique features and educating customers on proper application or usage.
• Processed transactions using a point-of-sale system.
• Received and displayed product shipments on store retail shelves upon delivery.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Developed trusting relationships with customers by making personal connections.
• Organized stockroom shelves according to size, color or style.