Rakesh Menon
Ernakulam,KL
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
22
22
years of professional experience
Work History
Store Manager
Fastrack Watches
01.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Service Center Manager
Titan Company
01.2009 - 12.2013
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
Relationship Executive
ICICI Bank
02.2004 - 11.2007
- Enhanced client relationships by consistently providing exceptional service and promptly addressing concerns.
- Conducted field visits and met corporate customers for business development.
- Supported sales initiatives by creating compelling presentations showcasing company''s products and services for prospective clients.
Education
Bachelor of Arts - History
SNM
N Paravur01-2003
Skills
- Multitasking and organization
- Training and mentoring
- Inventory management
- Store merchandising
- Retail inventory management
- POS systems
Languages
English
Advanced (C1)
Tamil
Elementary (A2)
Hindi
Advanced (C1)
Timeline
Store Manager
Fastrack Watches
01.2014 - Current
Service Center Manager
Titan Company
01.2009 - 12.2013
Relationship Executive
ICICI Bank
02.2004 - 11.2007
Bachelor of Arts - History
SNM
Similar Profiles
Abdou Aziz NdiayeAbdou Aziz Ndiaye
Supervisor at Fastrack ShopSupervisor at Fastrack Shop
Rene CovarrubiasRene Covarrubias
General Contractor at Fastrack BuildersGeneral Contractor at Fastrack Builders
Guenter WedhornGuenter Wedhorn
Finish Carpenter at Fastrack BuildersFinish Carpenter at Fastrack Builders
Satheesh B ChandranSatheesh B Chandran
Senior Advisor - Project Management /Digital Product Manager at Dell TechnologiesSenior Advisor - Project Management /Digital Product Manager at Dell Technologies
Poornendu M NairPoornendu M Nair
Academic Coordinator& Student Relations in Charge at Indian Institute of Commerce LakshyaAcademic Coordinator& Student Relations in Charge at Indian Institute of Commerce Lakshya