Rakesh Micheal Anthony
Mumbai
Summary
Strategic and results-driven leader with 18+ years of expertise in PMO operations, strategic workforce planning, governance, learning & development, customer success, and process transformation across banking, telecom, and digital transformation domains. Recognized for driving operational excellence, leading high-performing teams, and delivering enterprise-wide initiatives that align business objectives with measurable outcomes. Skilled in stakeholder engagement, compliance management, and building scalable delivery frameworks
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Manager
Tata Consultancy Services
01.2013 - Current
- Knowledge Management Lead – Service Excellence Group, Ultimatix
Spearheaded enterprise-wide knowledge-sharing strategies through KSS, KEDB, and Knowmax governance, improving knowledge accessibility and process consistency. - Resourcing Lead – PMO, Tata Digital
Directed resource planning and forecasting for multiple business clusters, driving alignment between delivery commitments and workforce planning through actionable dashboards. - Learning & Development Lead – Digital Business Unit
Designed and led compliance and capability-building programs, ensuring regulatory readiness while optimizing training investments through data-driven tracking tools. - Process Improvement (PI) Champion – Tata Digital
Drove continuous improvement culture , delivering measurable operational efficiency gains and strengthening audit preparedness. - Team Lead – Citi Bank (Banking Domain)
Managed delivery excellence for a U.S. banking client, consistently achieving 10/10 client satisfaction . Mentored teams, optimized workflows, and led Agile sprint planning and backlog refinement. - Customer Service & Early Leadership Roles
Built a foundation in high-volume customer service, earning multiple commendations for initiative, leadership potential, and performance excellence.
Customer Relation Advisor
HUTCHISON 3 GLOBAL SERVICES PVT. LTD
02.2012 - 11.2012
- Managed retention initiatives for a UK telecom client, successfully mentoring teams and facilitating calibration sessions to improve service quality.
- Enhanced client satisfaction scores by implementing best practices and optimizing retention strategies, fostering a customer-centric culture.
Education
Bachelors in Commerce -
EIILM University
Sikkim, India 04.2001 -
HSC -
National College Mumbai
Mumbai 04.2001 -
SSC -
S S Sahney High School
Mumbai, India 04.2001 -
Skills
- PMO & Strategic Workforce Management
- Stakeholder Engagement & Leadership Communication
- Business Continuity Planning (BCP)
- Knowledge Management & Organizational Learning
- Agile Delivery & Project Management
- Process Improvement & Operational Excellence
- Governance, Risk & Compliance (GRC)
- PMO & Strategic Workforce Management
Certification
Business analyst
Timeline
Business analyst
09-2025
Manager
Tata Consultancy Services
01.2013 - Current
Customer Relation Advisor
HUTCHISON 3 GLOBAL SERVICES PVT. LTD
02.2012 - 11.2012
Bachelors in Commerce -
EIILM University
04.2001 -
HSC -
National College Mumbai
04.2001 -
SSC -
S S Sahney High School
04.2001 -
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