Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Timeline
Generic
Rakesh Mishra

Rakesh Mishra

Hyderabad

Summary

Accomplished Regional Training Manager with a proven track record at Swiss Castle Bakery, enhancing training programs and employee performance through expert Training Management and Coaching. Elevated store SOP audit score to 91%, showcasing a blend of strategic Learning Management and Staff Engagement. Specializes in developing impactful learning strategies and fostering a culture of continuous improvement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Regional Training Manager

Swiss Castle Bakery
Hyderabad
08.2024 - Current
  • Analyzed each department's training needs and developed new training programs based upon data collected.
  • Delivered training material to diverse audiences of both blue and white-collar professionals.
  • Provided individual guidance and support to new trainees during onboarding process.
  • Assisted in developing effective methods for measuring the impact of different types of training initiatives.
  • Developed new training programs in compliance with company and government standards.
  • Created detailed reports of regional training activities for review by the Director of Training.
  • Evaluated existing curricula regularly to ensure accuracy and relevance to organizational goals.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Conducted needs assessments to identify gaps in employee knowledge and skills.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Mentored team members to succeed and advance within department and company.

Retail Operations Trainer

Vishal Mega Mart
Hyderabad
03.2023 - 08.2024
  • Company Overview: Air Plaza Holdings Pvt Ltd
  • Explain Goals & Expectations required for trainees
  • Leverage training tools at stores to increase sales & increase profitability across stores accordingly, to maximize results
  • Prioritize and take actions in the store that have a clear impact on sales in line with our Area Team
  • Ensure Store Operations Best Practices are followed in the stores, according to the Area plan
  • Ensuring VMM customer service standards are delivered in the stores
  • Manage the recruitment, training, development, and succession planning for the Store
  • Evaluate and manage the performance of the Store Team, including having dialogues, putting development plans in place, giving feedback, and following up and taking actions to improve performance and develop our team
  • Ensuring health & safety, legal and security issues are being handled in accordance with VMM standards and local legislation, always ensuring employee and customer safety
  • Executed and controlled the entire audit cycle for my store, ensuring comprehensive coverage of risk management, control management, & operational effectiveness
  • Demonstrated proficiency in assessing financial reliability and ensuring compliance with relevant directives and regulations
  • SOP Compliance Audit: - Conducted thorough audits of Standard Operating Procedure (SOP) compliance within the organization, ensuring alignment with industry standards and regulatory requirements
  • Identified areas of non-compliance and implemented corrective measures to enhance adherence to SOPs
  • Internal Audit Planning: - Developed comprehensive annual audit plans, determining internal audit scope based on organizational priorities and risk assessments
  • Ensured alignment of audit plans with strategic business objectives
  • Data Analysis and Evaluation: - Obtained, analyses, and evaluated accounting documentation, previous reports, and data to derive meaningful insights
  • Utilized flowcharts and other tools to enhance the audit process and uncover potential areas of concern
  • Reporting and Communication: - Prepared and presented detailed reports reflecting audit results to management, providing valuable insights and recommendations
  • Acted as an objective source of independent advice, ensuring the validity, legality, and goal achievement of audited processes
  • Risk Aversion and Cost Savings: - Identified loopholes in existing processes and recommended risk aversion measures, contributing to enhanced operational efficiency
  • Implemented cost-saving measures through strategic recommendations and process improvements
  • Follow-Up Audits: - Conducted follow-up audits to monitor the implementation of management interventions and ensure sustained compliance
  • Maintained open communication with management to address any emerging issues and provide ongoing support
  • Air Plaza Holdings Pvt Ltd

Assistant Manager (Training)

Big Bazaar
Hyderabad
05.2019 - 02.2023
  • Company Overview: Future Retail Ltd
  • Responsible of entire stores training & operations like facilities management, inventory management, staff management, vendor management, Customer Interaction, Training Management, logistic operations, Visual Merchandising, Sales Analysis, Profit Protection, Ordering and Inventory Control Analysis, Shrinkage Management, Audits & Risk Management etc
  • Directing large store team of 120 including store management team to create a sales environment that consistently met expected sales goals and reduced operating costs
  • Ensure health & safety, legal and security issues are being handled in accordance with company standards and local legislation, always ensuring employee and customer safety
  • Ensure Stores execution continuously meets company standards and follow up using the Customer Audit Tool
  • Analyze the shrinkage report based on previous year and Current year shrinkage numbers, also last year BQ vs CQ
  • Analyzing the top shrinkage through MC Wise, Sub class and Brand Wise
  • Making action plan for reduction of shrinkage based on the analysis
  • Responsible for planning & Implementing Company’s employee safety at work premises also customer visiting in the store
  • Responsible for Audits Internal & External which happens in the store & to make sure parameters of the store are as per the Sop standards of the organization
  • Explored business avenues and improvised the store SOP audit score from 79% to 91% in the 2019 as well as in the year 2021
  • Ensuring that the store is following with the local labor laws and company policy for all employment and state laws, including wage and hour, human rights, and equal employment opportunities
  • Responsible for performance Management of store staff through timely KPI setting, midyear and annual performance reviews
  • Monitor and appraise the performance of retail staffs and develop individual career plans and succession planning
  • Prepare monthly performance reviews for analyzing the sales and market competition
  • Division of target among sub brands then further division in category as per performance/non-performance of brand/category
  • Monthly monitoring of mystery shopper feedback, addressing all key areas of concern and creating action plans with timelines of improvement
  • Future Retail Ltd

Assistant Store Manager

D Mart
Hyderabad
09.2015 - 04.2019
  • Company Overview: Avenue Supermarts Ltd
  • Making sure store has all required materials with respect to driving sales in accordance with budget
  • Coordinating with third party manpower with respect to store partner resources
  • Conducting Employee Engagement & team building activities
  • Coordinating with Vendor with respect to SKUʼs & making sure products are negotiated in better margins accordance to guidance with purchase department
  • Making store floor officers & assistant managers are conducting stock checking to ensure variance is at check
  • Conducting random stock check to make sure Pilferage Control which will result in loss of revenue in case said numbers are beyond control
  • Making sure store assets are functioning & in place coordinating with R&M team for smoother equipment workflow
  • Coordinate with the Category & Vendors to ensure timely delivery of the stock available at store all the time!
  • Look after Store Display and ensure the stock availability to avoid the stock outs
  • Handle Statutory Compliance with respect to legal department
  • Look after the customers complaints, suggestions, and queries
  • Avenue Supermarts Ltd

Restaurant Manager Training

McDonald's South & West
Hyderabad
05.2009 - 09.2015
  • Company Overview: Hardcastle Restaurants Pvt Ltd
  • Spearheading the customer satisfaction, QSC, Sales and profitability of the restaurant
  • Overseeing the P & L within budget and reconciling the monthly P&L
  • Adhering to all applicable labor laws, Security, and safety procedures by all employees across stores in cluster
  • Managing the training, performance appraisals, wage reviews and motivation of all restaurant employees; recruitment/ retention of an adequate staff of crew people, team meetings, crew opinion surveys and communication sessions
  • Ensure that the maintenance in the store is managed in a cost-efficient way and meets company standards and initiate actions accordingly
  • Defining restaurants trading area, major competitors/ traffic generators; using of information to maximize sales
  • Developing long term restaurant objective and Action plans for QSC, sales, profits, and people development
  • Achieved 90% scoring in external auditor verification
  • We received Best Customer satisfaction award for the region in 2014 (Q2 & Q3)
  • Strategic Planning and execution of operational projects
  • Conduct audit at cluster stores and make sure the team adheres to ISO standards as applicable
  • Hardcastle Restaurants Pvt Ltd

Education

Post Graduate Diploma in Management - Retail Management (Hybrid)

Prin. L.N.Welingkar institute of Management, Development & Research
Hyderabad
07.2019

BSC - Hospitality & Hotel Administration

Institute of Hotel Management
Lucknow
06.2009

Skills

  • Training Management
  • Learning Management
  • Staff Management
  • Stock Management
  • Service Standard & Compliance
  • Coaching and mentoring
  • Employee engagement
  • Learning management systems
  • Sales training
  • Reporting and documentation
  • Training needs analysis
  • On-the-job training
  • Performance management
  • Training program assessment
  • Develop training programs
  • Learning strategies

Certification

  • Retail and Distribution (Level 2) & Covid -Food Safety Supervisor (FOSTAC) (Level 2)
  • Fire Marshal & First Aid Training
  • Restaurant Leadership Practices
  • Effective Management Practices
  • Advance Shift Management
  • Basic Shift Management

Projects

Induction & Training of railway staffs in IRCTC, 09/01/08, 02/28/09

Languages

  • English
  • Hindi

Timeline

Regional Training Manager

Swiss Castle Bakery
08.2024 - Current

Retail Operations Trainer

Vishal Mega Mart
03.2023 - 08.2024

Assistant Manager (Training)

Big Bazaar
05.2019 - 02.2023

Assistant Store Manager

D Mart
09.2015 - 04.2019

Restaurant Manager Training

McDonald's South & West
05.2009 - 09.2015

Post Graduate Diploma in Management - Retail Management (Hybrid)

Prin. L.N.Welingkar institute of Management, Development & Research

BSC - Hospitality & Hotel Administration

Institute of Hotel Management

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Rakesh Mishra