RAKESH NAIR
VASHI
Summary
Dynamic professional with over 18 years of experience in middle management across administration, operations, and facility management. Proven track record in enhancing customer service and optimizing processes to meet organizational goals. Expertise in resource allocation, project management, and data analysis, ensuring efficient operations and successful project outcomes. Strong communicator and problem-solver, dedicated to cultivating client relationships and implementing best practices.
Overview
28
28
years of professional experience
Work History
CONSULTANT - EXIM DOCUMENTATION AND PROCESSING
SHRI LAL GANESH SHIPPING AND LOGISTICS PVT.LTD.
Seawoods,Nerul
02.2024 - 07.2025
- Ensured accuracy and completeness of export/import documentation through comprehensive checks.
- Resolved discrepancies in export/import documents by coordinating with clients.
- Collaborated with third-party agencies to obtain necessary customs compliance certificates.
- Secured stakeholder approval for error-free checklists in export/import processes.
- Generated shipping bill numbers for exports and imports efficiently.
- Executed document searches based on client checklist approvals.
- Coordinated timely carting of export shipments and import clearances with port service staff.
- Facilitated client amendments to export/import orders through correct customs channels.
Manager HR
ULTRAFOG INDIA PVT.LTD.-MUMBAI FACILITY-KONGAON
12.2023 - 02.2024
- Liaised with external agencies for screening prospective on-roll employees and coordinated onboarding activities after selection.
- Built relationships with labor supply contractors, ensured compliance with labor laws, and managed onboarding processes.
- Executed monthly attendance and payroll activities for on-roll and contractual employees, delegating salary disbursement to an external agency.
- Resolved salary-related queries for on-roll and contractual employees regarding ESCI, PF, and insurance matters.
- Secured quotes for raw materials and heavy equipment for projects, screened vendors based on quality and price, and negotiated optimal pricing for approval.
- Issued purchase orders to selected vendors with agreed terms and confirmed timely delivery of materials and equipment.
- Coordinated with stores department to ensure uninterrupted availability of raw materials and equipment to avoid productivity loss.
- Tracked financial operations, processed vendor bills, verified discrepancies, raised inquiries, and ensured timely payments per purchase order agreements.
Consultant
Veriprise Research and consulting LLP
Mulund,Mumbai
09.2022 - 11.2023
- Established strong relationships with bank managers and credit managers across Thane and Panvel.
- Procured valuation business from banks and non-banking financial companies (NBFC).
- Scheduled appointments for property, plant, and machinery valuations with bank customers.
- Ensured timely delivery of valuation reports by coordinating with operations team.
- Addressed queries from bankers regarding valuation reports in collaboration with operations team and chief valuation officer.
Estate Manager
LAKHANI SUN CHS LTD.
05.2019 - 09.2022
- Resolved member queries and grievances to enhance satisfaction levels.
- Generated invoices and collected maintenance charges efficiently.
- Provided Management Information System (MIS) reports on accounting and contracts to Managing Committee.
- Coordinated timely audits and addressed auditor inquiries for accurate financial reporting.
- Managed administrative activities, including maintenance, accounting, taxation, and contract renewals with local bodies.
- Organized Management Committee meetings, offering comprehensive financial and non-financial reports.
- Advised the Managing Committee on issues in compliance with Maharashtra Cooperative Societies Acts.
Resource Administrator
EXCELLENT PROJECTS (I) PRIVATE LIMITED.
Belapur,Navi Mumbai
01.2019 - 04.2019
- Managed vendor coordination for heavy equipment supply, including dehumidifiers and hydro jetting machines.
- Executed due diligence for resource entry into refinery, ensuring compliance with safety protocols.
- Delivered required equipment per work schedule while tracking usage in logbooks.
- Partnered with maintenance engineer for accurate billing post-project completion.
- Oversaw subcontractor relations to fulfill labor requirements efficiently.
- Coordinated with security, HR, and local authorities for worker access permits.
- Worked with local officials to guarantee smooth operations and a secure environment.
- Maintained wage records and performed reconciliations for all workers until billing phase.
Assistant Manager- Administration & Operations
FUTURE LIFESTYLE FASHIONS LIMITED-CENTRAL
06.2017 - 04.2018
- Managed administrative activities for mall spanning 127,000 sq. ft.
- Oversaw housekeeping and security operations across entire mall.
- Coordinated vendor leasing processes and ensured timely payment of CAM and rental charges.
- Liaised with local authorities for license renewals, inspections, and regulatory compliance.
- Conducted vendor screenings based on cost efficiency and quality standards.
- Maintained relationships with local politicians to mitigate interference in mall operations.
- Prepared store budgets in collaboration with Head Office Commercial team.
- Executed quarterly training sessions for staff on emergency procedures and safety protocols.
Sr. Executive- Administration
ADITYA BIRLA RETAIL AND FASHION LIMITED
03.2014 - 06.2017
- Managed administrative operations across five stores in Mumbai, totaling approximately 5 lakhs sq. ft. of retail space.
- Oversaw housekeeping, security management, and stationary procurement processes for all locations.
- Coordinated payment release orders with the Commercial team for various vendor transactions.
- Prepared store budgets in collaboration with the Commercial team to ensure financial accuracy.
- Generated expenditure statements to monitor expenses within budget constraints.
- Implemented Store Operations Procedures and conducted monthly staff training on emergency protocols.
- Ensured compliance with statutory regulations to maintain operational integrity.
- Cultivated relationships with local authorities to facilitate smooth store operations.
Estate Manager
LEELA EDUCATION SOCIETY-KARJAT
Shelu,Raigad
07.2013 - 06.2014
- Administered day-to-day campus operations in alignment with Institute management.
- Managed campus staff to deliver cost-effective services to the Institute.
- Conducted regular campus meetings, ensuring effective communication among all staff and management.
Manager – Administration & Marketing
TECHNO-AID CONSULTANTS PVT.LTD.
03.2012 - 06.2013
- Delivered consultancy services to 22 banks and private clients.
- Conducted techno-economic viability assessments for financial services lenders.
- Performed land, building, plant, and machinery valuations for diverse purposes.
- Managed day-to-day office administration activities effectively.
- Executed marketing strategies to generate new business and engage existing clients.
- Coordinated office staff to ensure timely completion and delivery of reports.
- Assisted directors in preparing techno-economic viability reports.
- Completed valuation projects for clients, including Mass Corp. (252 Crs.), Dwaraka Group (125 Crs.), Kamat Hotels (125 Crs.), and DB Group (425 Crs.) with respective bankers.
Branch Relationship Management Team - Relationship Management
AXIS BANK LTD
05.2008 - 03.2012
- Led a team of eight Relationship Managers to achieve business objectives efficiently.
- Managed a diverse portfolio of 4,000 segmented customers with a deposit base of Rs. 75 crores.
- Established daily targets for Relationship Managers to drive consistent performance.
- Monitored and reported on daily business accomplishments to ensure target achievement.
- Guided Relationship Managers in meeting daily business goals through strategic support.
- Delivered training on various bank products and services to enhance team proficiency.
Sr. Executive - Relationship Management
AXIS BANK LTD
08.2004 - 05.2008
- Led a team of five executives to drive operational excellence.
- Managed a portfolio of 2,000 priority customers with deposits totaling Rs. 45 crores.
- Facilitated customer interactions to address requirements and resolve queries promptly.
- Coordinated meetings with financial advisors to deliver insights on market trends.
- Organized special events for customers, including fashion shows and art exhibitions.
Executive - Operations
AXIS BANK LTD
10.1999 - 05.2004
- Select responsibilities:
- Administered cash, clearing, and back-office activities.
- Directed appraisal and recommendation of loans and credit functions. Handled the documentation process for record maintenance.
- Managed timely recovery of EMIs, and frequently followed up for defaulted cases.
- Oversaw H.R.D. activities at the branch level. Accountable for the duties pertaining to the ATM Officer. Responsible for audit rectifications and forwarding MIS reports to the Zonal Office/Circle Office.
- Devised and implemented market strategies for liability products for corporate and individual customers.
- Offering superior, personalized banking service to clients.
Administration & Purchase Executive
ERGOCOMP PLASTIC (INDIA) PVT LTDNavi
NAVI MUMBAI
09.1998 - 10.1999
- Streamlined procurement processes for essential raw materials, ensuring operational efficiency.
- Compiled MIS reports detailing inventory and sales metrics for strategic decision-making.
- Resolved customer inquiries promptly to boost satisfaction levels.
- Delivered weekly production, sales, and inventory reports to CEO, supporting informed oversight.
Operations Executive
SAFEXPRESS PVT LTD
NAVI MUMBAI
10.1997 - 09.1998
- Coordinated operations with booking branches and regional offices across India.
- Inspected consignment documents to ensure timely dispatch and delivery to customers.
- Managed logistics for corporate clients including Leemuir, NIIT, Ricoh, and RPG.
- Contributed to marketing initiatives by providing profitable schemes for corporate partners.
Education
B.A - History, Political Science
S.I.E.S College
Sion, Mumbai01.1997
Skills
- Administration and data management
- Export documentation verification
- Client coordination
- Procurement negotiation
- Compliance management
- Problem solving
- Mall management
- Stakeholder liaison
- Vendor management
- Regulatory compliance
- People and cost management
- Relationship building
- Effective communication
- Verbal and written communication
- Client requirements assessment
- Organizational development
- Issue resolution
- Client relationships
- Decision-making
- Process improvement
Languages
Fluent in English, Hindi, Marathi and Malayalam.
References
References and supporting documents would be made available on request.
Training
- Induction program Training organised by UTI Bank Ltd. at IBA Training Hall, Maker Tower,Mumbai
- General Banking/ CC/ OD/ Negotiable Instruments/ Banking Regulations and Income Tax.Training conducted by Mr. K.J. Paul at IBA Training Hall, Maker Tower, Mumbai
- Effective Customer Service Training organised by William Mercer at UTI Institute of Capitalmarkets, Mumbai
- Customer Service & Client Acquisitions Training. For Relationship Manager's held at Lonavala.
PERSONAL DETAILS
- Date of Birth: 19th January 1976
- Proficient in Finacle Software and MS Office
Timeline
CONSULTANT - EXIM DOCUMENTATION AND PROCESSING
SHRI LAL GANESH SHIPPING AND LOGISTICS PVT.LTD.
02.2024 - 07.2025
Manager HR
ULTRAFOG INDIA PVT.LTD.-MUMBAI FACILITY-KONGAON
12.2023 - 02.2024
Consultant
Veriprise Research and consulting LLP
09.2022 - 11.2023
Estate Manager
LAKHANI SUN CHS LTD.
05.2019 - 09.2022
Resource Administrator
EXCELLENT PROJECTS (I) PRIVATE LIMITED.
01.2019 - 04.2019
Assistant Manager- Administration & Operations
FUTURE LIFESTYLE FASHIONS LIMITED-CENTRAL
06.2017 - 04.2018
Sr. Executive- Administration
ADITYA BIRLA RETAIL AND FASHION LIMITED
03.2014 - 06.2017
Estate Manager
LEELA EDUCATION SOCIETY-KARJAT
07.2013 - 06.2014
Manager – Administration & Marketing
TECHNO-AID CONSULTANTS PVT.LTD.
03.2012 - 06.2013
Branch Relationship Management Team - Relationship Management
AXIS BANK LTD
05.2008 - 03.2012
Sr. Executive - Relationship Management
AXIS BANK LTD
08.2004 - 05.2008
Executive - Operations
AXIS BANK LTD
10.1999 - 05.2004
Administration & Purchase Executive
ERGOCOMP PLASTIC (INDIA) PVT LTDNavi
09.1998 - 10.1999
Operations Executive
SAFEXPRESS PVT LTD
10.1997 - 09.1998
B.A - History, Political Science
S.I.E.S College
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