RAKESH OJHA
Administration & Facilities & Infra.
Thane,MH
Summary
Highly adaptable professional with over 25 years of extensive experience in facilities management, general administration, infrastructure and real estate management, travel management, strategic planning, project management, manpower management, vendor management, stakeholder management, and team management.
Overview
29
29
years of professional experience
3
3
Languages
Work History
Head - Group Administration & Facilities
Epsilon Group
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- A competent Facilities Management professional with commendable success in General Administration, Facilities Management, Project Management, and ensuring efficient & smooth business operations.
- Comprehensive experience in directing overall functions for executing Facility Management projects (Infrastructure & Shared Services) involving scoping, Space Management, Human Resource Mobilization, Structured Communication, and execution within cost & time parameters.
- Skilled in leading daily administrative activities like Procurement & Annual Maintenance (preventive) for Infrastructure (equipment and assets).
- Demonstrated professional credibility across AMC Management, Building Management System, New Modification & Infra Projects, Office Maintenance, Housekeeping, Security, Cafeteria, Office Equipment, Transportation, Travel Management and Vendor Management.
- Excellence in Real Estate Management involves the comprehensive and efficient administration of property assets to ensure their optimal utilization, maintenance, and value enhancement.
- Rich experience in Hospitality Management includes Strategic Planning, Organization, and coordination of various activities to deliver exceptional guest experiences, maximize customer satisfaction, and support business needs.
- Expertise in improving Security Systems and resolving the security problems that are encountered.
- Affluent in maintenance and upkeep of an organization’s buildings, ensuring that they meet Business, Legal requirements and health & safety standards.
- Tactical in operating across different business functions, working on both a strategic and operational level and expertise in inspecting buildings’ structures to determine the need for repairs or renovations.
- Dynamic in managing and implementing policies, procedures, and practices that adhere to statutory compliance requirements, such as Licenses, Permissions and NOCs for business operations, fair employment practices, Employee Safety and Health regulations, proper handling of employee grievances and GST etc.
- Effective communicator with excellent presentation, interpersonal, analytical, problem solving & leadership skills.
- Skilled at working independently and collaboratively in a team environment.
Manager - Corporate Administration
ACG Worldwide
08.2005 - 11.2023
- Company Overview: www.acg-world.com
- Spearheading overall operations of 2 Corporate Buildings (Mumbai), 18 Executive Accommodation Facilities, 3 Holiday Home Facilities, Directors Residencies and Regional Offices (Pan India)
- Created and established Admin Index tool to have a holistic view of all services and roles managed by group Administration
- Centrally managing the same to bring effectiveness in the over-all working of function
- Planning and organizing Administration Operations as Center of Excellence
- Enhanced employee engagement & welfare through training & other initiatives
- Cost control & Customer Centric approach
- Manage Real Estate projects in co-ordination with Legal & Commercial team/s, efficiently handle Govt Liaison work & Labor contracts
- Set up new facilities (Office & Accommodation)
- Consolidation of regional offices
- Effective management and control of office maintenance, AMC's, Cafeteria, Security & surveillance etc
- Comprehensive experience in setting up new processes and systems like Fire safety, new-age hospitality, automated housekeeping services etc
- Successfully digitalized and centralized Service Contracts of entire group ensuring leverage and complete control of contractual manpower/maintenance activities
- Dynamically modified and made flexible administrative policies strengthening Inter-personnel relationship, enhancing customer feedback scores for the overall function
- Expatriate management
- Budget management
- Vendor selection & evaluation of services
- Managing complete Business Travel for the group
- Managing an independent Travel Desk team with multiple agencies for Domestic & International ticketing, Transportation management (local & inter-city)
- Leveraging the business requirements to bring in around 14% savings on the entire annual travel spends of the group
- Asset management including Digitalization of Records Management (In-house / Outsourced)
- Extending support to other shared services department & business function such as Business Continuity team / Crisis Management, CSR team, HR Business partners, Project Management team & other Corporate Functions
- Successful in transitioning of unorganized contractual staff by introducing Minimum wages as per industry standards, ensuring legal compliance and instilling equality among all outsourced staff.
Deputy Manager Administration
NIS Sparta
02.2004 - 02.2005
Asst. Manager Administration
HFCL Group
05.2001 - 02.2004
Administration Executive
BASF Styrenics
03.2000 - 04.2001
Administration Officer
CMS Computers
02.1999 - 02.2000
Regional Co-ordinator-HR & Administration
Ramco Systems
05.1996 - 02.1999
Education
Applied Behavior Analysis
04.2018 - Current
PG Diploma - Personnel Management & Industrial Relations
04.2001 - 01.1995
Skills
Facilities Management
Personal Information
Date of Birth: 05/05/73
Profile Summary
Accomplished in Facilities and Project Management, I have successfully led transformative initiatives. Enhanced operational efficiency and brought Travel savings for the group for up to 14% on an annualized spends through strategic planning and digital transformation. An adept communicator and collaborator, I excel in stakeholder management, driving excellence with a customer-centric approach.
Accomplishments
- Streamlined Corporate Travel Management portfolio & implemented Digitalized process for employee travel.
- Co-created Digital Tool for Car Travel & Executive Accommodation Facilities.
- Ensured Standardization in processes and facilities across the group.
- Multiple awards for independently managing Annual Leadership Events.
- Awarded “Professional Excellence in Facilities Management & General Administration - 2024” – CE Worldwide: 164th Mumbai Leadership Awards Conference.
- Awarded “Outstanding Leadership Award Administration - 2024” – Procon Media: 5thWorkplace & Facility Management Awards Mumbai Chapter.
- Awarded – “Outstanding Corporate Stakeholder Engagement – MICE, Administration & Travel – 2024” – MAXIMICE Award 2024 – 15th WOW Awards ASIA 2024.
- Winning Captain & Champion @ the CRES India Shining Summit - National Championship held at Goa by the FMLA & CE Worldwide Team.
Timeline
Head - Group Administration & Facilities - Epsilon Group
12.2023 - Current
ISABS (BLHP) - , Applied Behavior Analysis
04.2018 - Current
Manager - Corporate Administration - ACG Worldwide
08.2005 - 11.2023
Deputy Manager Administration - NIS Sparta
02.2004 - 02.2005
Asst. Manager Administration - HFCL Group
05.2001 - 02.2004
Narsee Monjee Inst. of Mgmt. Studies (NMIMS) - PG Diploma, Personnel Management & Industrial Relations
04.2001 - 01.1995
Administration Executive - BASF Styrenics
03.2000 - 04.2001
Administration Officer - CMS Computers
02.1999 - 02.2000
Regional Co-ordinator-HR & Administration - Ramco Systems
05.1996 - 02.1999