Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rakesh Palke

Quality Assurance Engineer at OPENTEXT.INC
Bengaluru,KA

Summary

Dynamic Quality Assurance Engineer with a proven track record with 4+ years experience at IT Industry, excelling in Manual and Automation testing and Salesforce environments. Expert in Salesforce and CRM applications, I led a flawless go-lives for the Multiple project, showcasing strong project management and collaboration skills. Passionate about enhancing software quality and user satisfaction.

Overview

4
4
years of professional experience
1
1
Certification
4
4

Langauges

Work History

Quality Assurance Engineer

OPENTEXT.INC
Bengaluru
09.2022 - Current
  • Conducted extensive testing and quality assurance for Salesforce (SFDC) environments, addressing complex integration, functionality, and user acceptance testing requirements.
  • Performed in-depth quality assurance and testing across multiple Salesforce (SFDC) modules, leveraging detailed knowledge of platform configurations and business processes.
  • Served as a key team member for the SMT ( ITSM Service Management Tool) project, leading to a flawless go-live with zero post-release defects, demonstrating exceptional quality assurance and project delivery capabilities.
  • Performed SIT testing and facilitated sprint and test planning for a learning management system project integrating Boomi, ServiceNow, SABA, and Docebo within a scrum framework.
  • Managed functional, SAP integration testing, cloud testing, and API testing for the CaaS application (Cloud Contract Center).
  • Implemented automated testing tools (Selenium WebDriver with Java), which increased testing efficiency by 15%.
  • Seasoned users of enterprise solutions, including Anaplan, Callidus and Tableau with proven capability in implementing and optimizing these sophisticated business platforms.
  • Conducted regression, performance, functional, smoke, and API testing to ensure software performance metrics were met.

Associate Quality Assurance Engineer

NTT DATA
02.2021 - 09.2022
  • Company Overview: https://www.nttdata.com/global/en/
  • Conducted live testing for POS systems (X-store, Micros), voice agents, and e-commerce applications as part of a pilot rollout for O2 stores across the UK.
  • Coordinated with multiple vendors, including warehouse management systems (supply chain), order management systems, and provisioning systems, ensuring seamless integration and functioning of components.
  • Gained expertise in API testing methodologies, using tools to validate endpoint performance, ensure data accuracy, and facilitate efficient data exchange.
  • Conducted detailed quality assurance testing for Telefónica O2 core products, achieving a 90% satisfaction rate from the product team.

Education

Bachelor of Engineering - Computer Science

Sri Siddhartha Academy of Higher Education
07.2020

Karnataka State PU Board -

Tungal PU Science College
07.2016

Central Board of Secondary Education -

Prerana Public School
07.2014

Skills

  • Application lifecycle management (ALM)
  • Automation testing
  • Selenium WebDrivers
  • Cloud testing
  • Salesforce Lightning and CPQ
  • Assure/SQL database
  • Defect Management Tool (Jira, Confluence, Octane)
  • Postman API
  • Project management
  • Python
  • Java
  • Talent Central
  • Workday
  • ServiceNow
  • SABA and Docebo(Learning management System Tool)
  • Boomi

Accomplishments

  • Earned 'Tester of the Month' distinction eight separate times, demonstrating sustained top-tier performance, and recognized expertise in software testing
  • Received formal recognition from the Leadership Director and VP of IT Shared Services on three separate occasions for outstanding contributions to critical enterprise initiatives: Service Management Tool implementation, Cloud Contact Center deployment, and Online Renewal Center (ORC)
  • Solely responsible for the comprehensive testing lifecycle across four consecutive quarterly releases (Q2-Q5) of the Cloud Contract Centre (CaaS) platform, encompassing defect management, verification testing, Scrum participation, and cross-functional communication between business and technical teams to ensure successful deployment

Certification

  • Certified Salesforce AI Associate

Timeline

Quality Assurance Engineer

OPENTEXT.INC
09.2022 - Current

Associate Quality Assurance Engineer

NTT DATA
02.2021 - 09.2022

Bachelor of Engineering - Computer Science

Sri Siddhartha Academy of Higher Education

Karnataka State PU Board -

Tungal PU Science College

Central Board of Secondary Education -

Prerana Public School

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Rakesh PalkeQuality Assurance Engineer at OPENTEXT.INC