Hi, I’m
Rakesh Patel
Senior Business System Analyst
Hyderabad
Summary
Meticulous and solutions driven business systems analyst with more than 10 years of IT experience in data warehousing and business intelligence who undertakes complex assignments, meets tight deadlines, and delivers superior performance. Applies strong analytic skills to inform senior management of data trends that cater to decision support system. Operates with a strong sense of urgency and thrives in a fast-paced setting imbibing a smooth and effective learning curve for new skills. Experienced in leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of cost-effective solutions and efficient processes.
Overview
11
years of professional experience
3
Certifications
Work History
ADP India Private LimitedHyderabad
Senior Business Systems Analyst
04.2021 - Current
Job overview
- Project prioritization using RICE and MOSCOW models
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes in CRM, Service and AI virtual agents.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Elicited and clearly documented business and system requirements.
- Conducted interviews with potential clients to assess system performance needs, budgets and other factors.
- Improved systems by studying current practices and designing modifications.
- Monitored project progress by tracking activities and publishing progress reports.
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs. Currently working on migration from on-prem Microsoft SQL Server to cloud Amazon S3 servers of the entire service data.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Offered input for complex documents to support client-ready final versions. Performed requirement analysis, cost benefit analysis, feasibility testing and functional exception handling.
- Developed diagrams to describe and lay out logical operational steps. Implemented product designing using wireframing, mockups and prototyping for suite of analytical dashboards for SLT reporting.
ADP India Private LimitedHyderabad
Business System Analyst
10.2018 - 03.2021
Job overview
- Liaison with chatbots development team and IBM Watson to develop accurate and insightful analytics for AI chatbots.
- Provide business analytics and design solutions for the service analytics team as a part of the overall client and associate engagement technology group.
- Provide senior leadership team with analytics and decision-support tools used as the basis for optimization of service channels.
- Stakeholder management following RACI matrix.
- Partnership with developers to automate manual processes, saving time and money while decreasing errors.
- Collaboration with stakeholder groups across the organization to ensure business and technology alignment.
- Driving initiatives and POC to enhance cost optimization.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Presented business leaders with ROI estimations to drive project planning.
- Educated stakeholders on data protection tactics to reduce breaches.
- User acceptance testing.
IBM India Private LimitedHyderabad
Data Business Solutions Analyst
07.2018 - 09.2018
Job overview
- Authored development guidelines to expedite application design efforts through ready-made frameworks.
- Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
- Applied established development methodologies such as Agile and Waterfall to architecture design.
- Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
- Communicated software architecture strategies to senior leadership and third-party business leaders.
IBM India Private LimitedHyderabad
Technical Lead
08.2016 - 06.2018
Job overview
- Worked as a technical team leader with a team of 7 members supporting the enterprise and commercial business division (comprising of $40 Billion of total revenue of IBM global) by providing sales data insights to global sales advisers.
- Involved in executive reporting using Cognos BI suite predominantly with report studio and active reports.
- Has worked upon advanced analytics to track and recognize sales trends using Cognos analytics v11 and Tableau V10.4
- Used Tableau 10.4 to facilitate executive summary reports. This migration optimized delivery of 2135 trigger-based schedules reducing the server overhead by 10%.
- Has worked on creating cube-based reports to facilitate smoother and faster running summary reports.
- Involved in user experience building using Python V3.6 for project 'Skyline' based on IBM Bluemix. This project placed summary analytics on the cloud platform for real time insights for users.
- Evaluated and adopted new technologies to address changing industry needs.
- Investigated system issues and implemented resolutions to reduce downtime.
- Offered input on technical and platform-related strategic planning initiatives.
- Supervised architecture, design and implementation of company-wide platforms and applications.
- Provided educational expertise and mentoring to junior team members.
Mindtree India Private LimitedBangalore
Senior Software Engineer
08.2015 - 07.2016
Job overview
- Working in BFSI domain for American International Group (AIG), USA as a data analyst, using IBM Cognos BI suite for analytics and visualizations specifically in reinsurance sub domain.
- Involved in planning and execution of dimensional modelling using star schema against flat structure to enhance efficiency.
- Enhancements in the star schema model using Cognos Framework Manager.
- Closely worked with the project BA for creation of BRDs and post implementation documents for maintenance.
- Involved in creating move sheets for user access related process.
- Tuned reports for performance after implementation of new star schema package.
- Migration of reports and testing snapshots using Query studio in Cognos.
- Checked client code for bugs and weaknesses using approved troubleshooting methods.
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Trained and mentored junior developers and engineers, teaching skills in business intelligence and working to improve overall team performance.
Tech Mahindra LimitedBhubaneswar
Software Engineer
06.2012 - 06.2015
Job overview
- Has worked in Energy and utilities domain for Chevron Corporation, USA as a data analyst, using IBM Cognos BI suite for analytics and visualizations specifically in oil and gas sub domain.
- Involved in making changes in data model using Framework Manager for modifications in metadata package.
- Scheduling of reports and jobs in Cognos connection.
- Has worked with complex Cross tabs, Charts, Lists, multiple prompt page reports in Report Studio.
- Version up gradation of Cognos and testing of reports using Cognos Life cycle Manager for testing and validation.
- Has worked on active reports as a replacement to canned reports that were rerun multiple times by the client.
- POC on Tibco Spotfire for advanced analytic.
- Finalizing technical implementations as well as designing, developing, testing, troubleshooting and debugging of Cognos reports.
- Providing post-development/implementation report maintenance and enhancement support to the client with regard to software application.
- Pivotal in deploying and implementing many new reports as per business requirements.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Worked with customers for needs analysis and to determine vendor costs.
Education
Narsee Monjee Institute of Management Studies, Mumbai, Maharashtra, IN
MBA from Operations And Supply Chain Management
01.2021 - 2022.04
University Overview
- Graduation with Distinction, 2022
- 3.80 GPA/CGPA
- ADP HEAP Scholarship, 2021 from ADP India Private Limited
- Moderator - Capstone Project
GH Raisoni College of Engineering, Nagpur, Maharashtra, IN
Bachelor of Engineering Technology from Computer Science
05.2007 - 2011.05
University Overview
- Oracle - Enterprise Resource Planning, Hindalco Industries, Completed 2011
- SAP - Enterprise Resource Planning, Steel Authority of India Limited, Raurkela, Completed 2010
- Campus Representative, Sun Microsystems, 2009 to 2010
- Member of ELAN Finishing School, 2007 to 2008
Modern School, Nagpur, Maharashtra, IN
HSSC from Computer Science
04.2006 - 2007.04
University Overview
- Ranked 2 in English Language at district level
Bhartiya Krishna Vidya Vihar, Nagpur, Maharashtra, IN
SSC from Science
04.2004 - 2005.04
Skills
Data analysis
Accomplishments
- Achieved 96% survey feedback through a ML pre population model to generate sentiment scores for service chat transcripts. This helped the decision support system increasing accuracy.
- Has designed and facilitated user schedules process by analyzing user behavior with their reporting schedules. The outcome of this project translated into reduced server over head and cost savings.
- Has been leading the chatbots analytics project from scratch adding value to service teams and decreasing engagement costs. This project has been highly appreciated within the senior leadership teams
- Agent utilization project, which helped business to understand active times of CSR agents. Started an initiative to analyze overtime utilization to optimize shift allotments
- Worked as a technical team leader to a team of 7 members supporting the enterprise and commercial business division (comprising of $40 Billion of total revenue of IBM global) by providing sales data insights to global sales advisers.
- Involved in executive reporting using Cognos BI suite predominantly with report studio and active reports.
Affiliations
- Toastmasters - Membership Code: 04194984
- International Institute of Business Analysis - Member
Certification
Emerging Product and Innovation Champions (EPIC)'23 Bootcamp
Timeline
Emerging Product and Innovation Champions (EPIC)'23 Bootcamp
05-2023
IIBA Member
05-2023
Python For Data Sciences - IBM
02-2023
Senior Business Systems Analyst
ADP India Private Limited
04.2021 - Current
Narsee Monjee Institute of Management Studies
MBA from Operations And Supply Chain Management
01.2021 - 2022.04
Business System Analyst
ADP India Private Limited
10.2018 - 03.2021
Data Business Solutions Analyst
IBM India Private Limited
07.2018 - 09.2018
Technical Lead
IBM India Private Limited
08.2016 - 06.2018
Senior Software Engineer
Mindtree India Private Limited
08.2015 - 07.2016
Software Engineer
Tech Mahindra Limited
06.2012 - 06.2015
GH Raisoni College of Engineering
Bachelor of Engineering Technology from Computer Science
05.2007 - 2011.05
Modern School
HSSC from Computer Science
04.2006 - 2007.04
Bhartiya Krishna Vidya Vihar
SSC from Science
04.2004 - 2005.04
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