RAKESH RAJ

Managing Agile Scrum practices in Project and organize scrum ceremonies like sprint planning, daily scrum and sprint review.

Leading a team of four Project Leads and overseeing a total of 26 associates to ensure the timely implementation of applications for 21 major Indian banks.

Conducting Customer and Stakeholder management and review meeting with Business

Working with Product Owner to manage and to maintain Product Backlog, Sprint Backlog, Tracking the work progress in JIRA tool.

Daily standup internal meeting and weekly meetings with Clients.

Expertise in creating a project plan reports, monitor project execution, risk analysis, risk mitigation plan, Staffing Plan.

Ensuring that project deliverables are to the appropriate levels of quality, on schedule, within budget, and in accordance with the project plans.

Monitoring Projects status, Clearing the bottle necks, Negotiating with clients/ Technical teams for project timelines.

Attending weekly PSR meetings with stake holders regarding Status Review on Daily and Weekly basis.

Engaging in discussions with clients, executives, and software developers to explore potential projects and define their parameters.

Maintaining the project plan to keep all stakeholders informed of progress relative to the schedule.

Recruiting qualified and skilled members for the project team.

Managing the approval process for all project change requests.

Gaining customer acceptance of each deliverable produced by the project.

Developing a strategy for the procurement of goods and services.

Ensuring that each project adheres to its schedule and meets deadlines.

Overseeing consistent testing, evaluation, and troubleshooting of all products throughout all stages of development.

Delivering completed software products to clients and conducting regular performance checks.

Reported to the Manager and supervising a team of 6 Technical Support Consultant.

Planning and implementing strategies to enhance operational efficiency.

Working with Escalation points to make sure the issues get the deserving attention and clients get timely resolution.

Accountable for managing good relation with clients includes daily and weekly call to understand clients view over support.

Interacting with Account managers to clear any concerns with respect to the Case details.

R&D on any frequent Job failures and SQL performance related issues.

Assisting teammates with any technical or functional issues with respect to Case management or troubleshooting.

Participated as a member of recruitment panel for candidate selection for various support roles.

• Key Responsibilities: PMOProject: - AIG (American International Group).
• Assist Project Managers and Program Managers in handling daily activities.
• Responsible for assisting PMO Lead for smooth operational functioning of process.
• Maintains fiscal systems for the purpose of recording, forecasting, monitoring and budgeting projectexpenditure.
• Prepares status reports and updates the same to the Management team.
• Generate, update and improve project strategies and methodologies.
• Key Responsibilities: Application SupportProject: - RBC (Royal Bank of Canada).
• Incident Management – Respond to and resolve business impacting incidents within SLAs while keepingclient managers informed about the entire incident.
• Reporting the daily summary of system incidents toclient's higher management.
• Problem Management which involves tracking of frequently occurring incidents and identifying the rootcause or escalation with the development team and following till the resolution.
• Batch Monitoring includes monitoring the End of Day batches and making sure all the milestones arecomplete as agreed by the service level.

• Administration of SQL server 2000/2005 on Windows 2000/2003 Platforms.
• Creating, Managing Users and their permissions as per the requirement.
• Configuring and maintaining Windows 2000, Windows 2003 servers with knowledge of NT 4.0 Servers.
• Configuring and maintaining Active Directory.
• Troubleshooting Hardware and Operating system related issue.
• Create a ticket using Ticketing tool to keep track of cases.