Rakesh Rajagopalan
Senior Manager
chennai,Tamilnadu
Summary
Leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking Senior Manager adept at managing teams of [200] employees with [40] direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Manager, Project Management
Tata Consultancy Services
Chennai
01.2022 - Current
- Leads a team of 120 FTE for a largest, in U.S
- Supporting Private Banking Operations, Asset
- Servicing (Settlements) , Mutual Funds Operations, Shared Services banking Operations ( Security setup, Pricing & Institution Profile setup and Maintenance)
- C Managing IT and BPS resource requirement for the Capital Markets accounts located in Mexico
- Created in-house training and induction program for the candidates joining the account after academics.Overseeing the ongoing training and development of associates and ensure the learning is on track
- Set up and managed a new team of internal resourcing managers
- Responsible for the recruitment, orientation development and performance management of the associates
- Successfully led headhunting campaigns using a variety of methods – hands on operational sourcing and 100 % direct hunting
- Managed the whole recruitment process, reviewing CVs, being involed at first stage interview and liasing with other managers around the business to ensure the hiring process is smooth and as quick moving as poissible
- Worked in close partnership with other functions in the business , sales team, Project Managers and HR
- Forecasting of potential resource needs and capacity planning
- Identifying resource gaps and making proactive recruitement depending on the need
- Assisting with the maintenance of the organisations resource scheduling tools along with the production and
- Worked with Learning and Development Team for imparting strong domain and soft-skill development curriculums to improve overall competency of team members to meet growing industry needs
- Providing updates on a regular basis to the Delivery Partner about process of hiringand covering the requirements with the receiving profiles
- Ensuring BGC process of hiring, documentation required and Backgroundchecked with the vendor for internal and external talent acquisitions.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Examined quarterly financials to determine business operating capacity.
Senior Manager, Projects
Tata Consultancy Services
Guadalajara
01.2021 - 12.2021
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Examined quarterly financials to determine business operating capacity.
- Implemented and developed operational standards, policies and procedures.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Provided strong leadership to enhance team productivity and morale.
Project Manager
Tata Consultancy Services
Guadalajara
01.2018 - 12.2021
- Leads a team of 120 FTE for a largest Investment Bank in U.S
- Supporting Private Banking Operations, Asset
- Servicing (Settlements) , Mutual Funds Operations, Shared Services banking Operations ( Security setup, Pricing & Institution Profile setup and Maintenance)
- Project-manage Robotic Process Automation assessments and Change Management
- Delivered efficiency gains worth $180k per annum without compromising on annual revenue projections
- Constant interaction with Senior Management Team at client side for bringing more activities to TCS locations
- Up-skilled ops team for system and process re-engineering projects
- Since 2016, Consistently exceeding the target by delivering over $100k YoY saves to client through deployment of Lean Levers
- Skilled in Risk Mitigation, Location Strategy, Relationship Management
- INSPIRE" associate (High Potential Associate) since the time of launching the program
- Sustained a healthy top and bottom line revenue Q-o-Q and Y-o-Y
- Worked with Learning and Development Team for imparting strong domain and soft-skill development curriculums to improve overall competency of teammembers to meet growing industry needs.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored project performance to identify areas of improvement and make adjustments.
- Prepared and submitted project invoices for review and approval.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Maintained open communication by presenting regular updates on project status to customers.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and implemented strategic project plans to meet business objectives.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Reported regularly to managers on project budget, progress and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Assistant Manager
Tata Consultancy Services
Guadalajara
07.2016 - 12.2017
- Managed multiple project schedules, project financial reports, team evaluation, coaching and mentoring – hiring, training and performance monitoring
- Communicated directly with Internal and Customer Sr
- Management Team (ED/Sr
- VP/VP) providing Project Performance update comprising metrics, risks, transformation initiatives
- Transitioned Advisory Operations Phase -II from Baltimore to Chennai in 2015,Private Banking Operations Phase -II New York to Guadalajara Monitoring Knowledge Transfer, Toll gate sign off and Project Go live
- Transferred to TCS Guadalajara Location in July 2016 for training the associates on six sigma and drive process improvements initiatives executed the same and was promoted to Manage and stabilizeProcess Compliance and Operations delivery as well
- Strong project management skills with great zeal on change management
- Responsible for Business Continuity Plan Management
- Co-ordinate IT-BPO synergy in-house to implement identified system enhancements through Lean initiatives resulting in efficiency/financial gains
- Saves.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Tata Consultancy Services
Chennai
01.2015 - 06.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
Team Leader
TATA CONSULTANCY SERVICES
Chennai
12.2009 - 12.2014
- Involved in migration of Corporate Actions(Bond Redemptions) from Onshore - Travelled to U.S for knowledge transfer
- Chaired daily strategic meets to evaluate performance and discuss remedial measures; defined daily and weekly targets to achieve process and client SLAs
- Assisted in ensuring a robust BCP (Business Continuity Plan) is well documented in coordination with business partners; tested the BCP as per agreed timelines
- Supported HR team in recruiting and on-boarding 10 to 15 new employees; conducted staff appraisals and provided feedback on individual skills and competencies
- Conducting Training session to the team on the various Lean Levers such as Failure Mode Effect Analysis, Value Stream Mapping, and Standardization of Work etc
- Barging the calls which team makes to contra firms on a daily basis to check the status of the transfer and advising them if there is any error
- Supervise on all the Communications made to depositories via telephone as well as Communicate with branch network on Corporate Action events such as Redemption payment, Call Lottery etc.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Held weekly team meetings to inform team members on company news and updates.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
Team Leader
E4e Health Care Services Pvt Ltd
Chennai
10.2008 - 12.2009
- Retirement Plans 401(K) Reconciliation & 5500 Filing
- Handled Team responsible for the production and quality check for the Retirement LLC Custodian/ Testing & Reporting Services
- Integrated yearend financial reporting and prepared form 5500 with prior year financial statements for employers who have taken retirement plans from the company
- Reduced the QC and production errors and TAT misses by implementing additional controls such as FMEA, Fish Bone Analysis etc
- Interacting with client through email and conference calls and creating comfort zone for the client by resolving issues and getting feedbacks
- Provided monthly MIS reports to the management with respect to the team’s performance
- Monthly RCA were made to understand and educate the associate, thereby increasing the accuracy and TAT as per SLA
- Optimized production and SLA target achievements; planned the day with work allocations and shared mid day statistics to ensure productivity performance was at par.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Held weekly team meetings to inform team members on company news and updates.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Senior Associate
Fidelity Investments Pvt Ltd
chennai
10.2006 - 01.2008
- Retirement Plans 401(K) Reconciliation & 5500 Filing
- Handled production and quality check for the FMR (Fidelity Management Research) India / Testing & Reporting Services as an individual contributor
- Integrated yearend financial reporting and prepared form 5500 with prior year financial statements for employers who have taken retirement plans from the company
- Reduced the QC and production errors and TAT misses; 1st person to receive exemption from onshore QC team due to error free production
- Provided monthly MIS reports to the management with respect to the team’s performance
- Monthly RCA were made to understand and educate the associate, thereby increasing the accuracy and TAT as per SLA
- As DCO, resolved all the day to day system issues that the team used to face by talking to onshore technical team.
Education
B.A - Economics
University of Madras
Chennai 06.2003 - 06.2006
Skills
Staff Management
Accomplishments
- Saved the company $[150K] year on year constantly for 5 years by identifying and implementing Process Improvement Projects.
- Presented with the [Best Team of the quarter & other many Awards for spurring more than [20]% growth for [3] consecutive years.
Certification
Certified [Green Belt], [Tata Consultancy Services]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Senior Manager, Project Management
Tata Consultancy Services
01.2022 - Current
Senior Manager, Projects
Tata Consultancy Services
01.2021 - 12.2021
Project Manager
Tata Consultancy Services
01.2018 - 12.2021
Assistant Manager
Tata Consultancy Services
07.2016 - 12.2017
Certified [Black Belt], [Tata Consultancy Services]
09-2015
Assistant Manager
Tata Consultancy Services
01.2015 - 06.2016
Certified [Green Belt], [Tata Consultancy Services]
09-2014
Team Leader
TATA CONSULTANCY SERVICES
12.2009 - 12.2014
Team Leader
E4e Health Care Services Pvt Ltd
10.2008 - 12.2009
Senior Associate
Fidelity Investments Pvt Ltd
10.2006 - 01.2008
B.A - Economics
University of Madras
06.2003 - 06.2006
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services