RAKESH RAJWAR

People Management

• Managing a team of 10 FTEs to oversee UK/EMEA invoicing
  operations: Supervise, train, and develop AP staff to perform their duties effectively.
• Performance Management – Evaluate performance of resources, provide feedback and address any performance issues.
• Recruitment and hiring- Participate in the recruitment and hiring process for AP staff.
• Resource career development planning.

Compliance and risk Management

• Develop and implement AP policies, establish and maintain policies and procedures for AP operations.
• Ensuring compliance with company policies and regulatory requirements.
• Maintain internal controls to identify and mitigate AP risks, such as fraud, errors, and non-compliance.

Projects and Process Improvements

• Successful transition of AP process from Accenture to BNY.
• Insourced AP process from Accenture in Oct 2023.
• Analyze and improve AP process, identify areas for process
  improvement and implement changes to increase efficiency, reduce costs, and enhance customer satisfaction.

Communication and Reporting

• Reporting of KPIs such as European bank monthly KPI, OOPs reporting, Payment on time, SLA, Inflow/Outflow, Rejections, On hold invoices.
• Communicate with stakeholders, such as Controllers, Procurement and other operations teams to ensure alignment
  and smooth operations.

• Handling Global Invoicing team with 14 FTEs, majorly responsible for APAC, AMRS and Fund Invoices
• Ensuring applicability of local laws and tax policies
• Reviewing TDS working prepared by team
• Working closely with sourcing leads to discuss, investigate and resolve PO & invoice issues
• Ensuring timely adjustment of open items raised by Cash Rec team
• Working closely with compliance and support team on review of the existing controls adherence and on new additions in alignment with managers control log
• Responsible for managing P2P Escalation Mailbox & Helpdesk escalated queries
• Reviewing Spend Guard (Duplicate audit tool) outputs, payment proposals & taking care of payment batch approvals
• Preparing Daily/Monthly P2P Health metrics for senior leadership review
• Ad-hoc changes in SOP and handling yearly reviews as well
• Identification and developing process improvements ideas to eliminate non-value add activities and a systematic allocation of work amongst team to improve efficiency
• Publishing SLA's & dashboards to senior management on monthly basis
• Indulge in Career pathing for our resources & tracking their performances monthly

• New hire's training/Monthly refreshers/Monthly Process Knowledge Test
• Handle Escalation
• Creating training documents and presentations
• Responsible for creating weekly & monthly MIS
• Consolidation of processed volume at the day end and share with onshore team
• Volume Forecasting
• BQM (Bottom Quartile Management) analysis and take corrective action plan
• Ensuring controls are in place through daily audits and share the results with onshore team
• Root cause analysis of errors
• Feedback secession with users
• Invoice Processing -
• Managing vendor set up -
• Reviewing payment batches
• Accumulating errors from different sources and analyzing root cause, further taking appropriate action to reduce errors
• Error discussion, Motivating them for good work and Finding and Filling knowledge gap
• Processing of VEHICLE REPAIR, utility bill, toll bills, lodging bills & reimbursement invoices
• Contacting suppliers through Email/Call for docs required for set up