Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Personal Information
Languages
References
Interests
Timeline
Generic
RAKESH RAMACHANDRAN

RAKESH RAMACHANDRAN

Hospitality Professional
ALAPPUZHA

Summary

Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Director of Sales

Ibis Kochi City Centre
05.2022 - Current
  • Analyzed sales data regularly to identify areas of improvement, subsequently implementing targeted action plans for continuous growth.
  • Collaborated with marketing team to develop targeted campaigns, resulting in increased lead generation and conversion rates.
  • Established a strong sales culture within the organization, fostering a competitive yet supportive environment for all team members.
  • Monitored and coordinated workflows to optimize resources.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Associate Director of Sales

Holiday Inn Cochin
12.2021 - 04.2022
  • Crafted compelling presentations tailored to individual clients'' needs, showcasing product benefits and driving successful negotiations
  • Coordinated with internal departments to ensure seamless delivery of products and services to clients, maintaining high levels of customer satisfaction and retention
  • Secured key client accounts through effective relationship-building and persuasive communication skills
  • Negotiated profitable contracts with major clients, ensuring long-term revenue growth and stability

Director of Sales

Intimice Hospitalities Pvt. Ltd.
04.2020 - 11.2021

Multi Property Associate Director of Sales

Courtyard by Marriott, Port Muziris, A Tribute Portfolio Hotel
09.2018 - 04.2020
  • Established a strong sales culture within the organization, fostering a competitive yet supportive environment for all team members
  • Secured key client accounts through effective relationship-building and persuasive communication skills
  • Enhanced sales team performance by implementing strategic training programs and coaching methods
  • Mentored junior sales representatives, contributing to their professional development and success within the company
  • Analyzed sales data regularly to identify areas of improvement, subsequently implementing targeted action plans for continuous growth
  • Regularly reviewed sales team performance metrics, identifying strengths and weaknesses while providing constructive feedback for ongoing professional growth

Senior Business Development Manager

Crowne Plaza, Kochi
06.2013 - 09.2018
  • Delivered presentations at conferences and trade shows, showcasing products/services and generating leads
  • Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty
  • Mentored junior staff members on best practices in business development, fostering professional growth within the team
  • Spearheaded the expansion into new markets by conducting in-depth analyses of competitor landscapes
  • Restructured pricing strategies based on market conditions, ensuring competitiveness while maintaining profitability
  • Negotiated contracts with vendors and suppliers, resulting in cost savings for the company
  • Optimized the sales funnel through data-driven insights, streamlining processes for improved efficiency

Assistant Sales Manager

Dream Hotel, Cochin
10.2010 - 06.2013
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively
  • Assisted sales team with completing customer transactions and managing issues
  • Generated sales report to help upper management make effective decisions and sales plans
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand

Sales Executive

Lake Palace Resort, Alleppey, A Luxury Backwater Resort
03.2009 - 10.2010
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals
  • Established and maintained positive relationships with vendors to determine product availability and quality

Education

Post-Graduation - Master of Business Administration (Marketing & HR)

INC - Alappuzha (ICFAI National College, Deemed To Be University)
Alappuzha

Graduation - Bachelor of Business Administration

Kerala University-University Institute of Technology
Alappuzha

Pre-Graduation - Central Board of Secondary Education

St. Mary's Residential Central School
Alappuzha

Secondary School - Central Board of Secondary Education

Matha Senior Secondary School
Alappuzha
04.1999 - 03.2002

Skills

Sales team motivation

Sales funnel management

Sales team training

Sales training and leadership

Accomplishments

  • Leading Airport Hotel by South Asian Travel Awards for 2018 and 2019.
  • Best 5 Star Hotel Award twice in sales career by Department of Tourism, Government of Kerala. First for Dream Hotel and then Crowne Plaza Kochi.
  • TEN CLUB hotel consecutive for three years - Crowne Plaza, Kochi.
  • International Representations at ATM Dubai 2010 and 2016.
  • Participated various trade fairs like TTF-OTM, IITM, SATTE, Kerala Tourism Road Shows, and KTM etc.

Roles And Responsibilities

  • Heading Sales & Marketing, Reservations department of the hotel.
  • Responsible for overall revenue generation of the hotel.
  • Solicitation of RFP process for corporate segment in coordination with MARRFP for ensuring maximum visibility in GDS.
  • Handling the Key accounts of the hotel.
  • Providing strategic directions to the Unit Sales team and leading them to achieve the goals.
  • Actively involved in the hotel annual budgeting along with Cluster Revenue Manager, General Manager and Financial Controller.
  • Regular interaction with Cluster Revenue manager for monthly forecasting, daily pricing as per the market trends.
  • Was responsible for building up the corporate segment base of the hotel.
  • Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments.
  • Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support.
  • Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity.
  • Organize comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests.
  • Produce accurate and timely reports that meet the needs of the hotel.
  • Contribute to relevant management meetings to develop and implement sales and marketing initiatives.
  • Prepare company contracts for the hotel in accordance with current business and pricing conditions.
  • Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator.
  • Project & Promote the various services and facilities offered by the Resort to the corporate sector and Tour Operators.
  • Represent the Resort in various Domestic and International Trade shows/Exhibitions and tie-up with Prospective Tour operators.
  • Cross marketing and tie-ups with Resorts of similar classification.
  • Contracting with various Travel portals, GDS and following up on the BAR.
  • Creating tailor-made packages for seasons and off-season.

Personal Information

  • Date of Birth: 04/24/87
  • Marital Status: Single

Languages

English
Hindi
Malayalam

References

  • Mr. Dileep Kumar P I, Chief Executive Officer, Intimice Hospitalities Pvt. Ltd
  • Mr. Anoop Joseph, Multi Property Director of Sales & Marketing, Courtyard by Marriott; Port Muziris, A Tribute Portfolio Hotel: Kochi Airport Kochi Marriott Hotel, Edapally

Interests

Travelling

Meeting People

Timeline

Director of Sales

Ibis Kochi City Centre
05.2022 - Current

Associate Director of Sales

Holiday Inn Cochin
12.2021 - 04.2022

Director of Sales

Intimice Hospitalities Pvt. Ltd.
04.2020 - 11.2021

Multi Property Associate Director of Sales

Courtyard by Marriott, Port Muziris, A Tribute Portfolio Hotel
09.2018 - 04.2020

Senior Business Development Manager

Crowne Plaza, Kochi
06.2013 - 09.2018

Assistant Sales Manager

Dream Hotel, Cochin
10.2010 - 06.2013

Sales Executive

Lake Palace Resort, Alleppey, A Luxury Backwater Resort
03.2009 - 10.2010

Secondary School - Central Board of Secondary Education

Matha Senior Secondary School
04.1999 - 03.2002

Post-Graduation - Master of Business Administration (Marketing & HR)

INC - Alappuzha (ICFAI National College, Deemed To Be University)

Graduation - Bachelor of Business Administration

Kerala University-University Institute of Technology

Pre-Graduation - Central Board of Secondary Education

St. Mary's Residential Central School
RAKESH RAMACHANDRANHospitality Professional