Rakesh Ramesh

• Monitor daily processing for all transactional activities performed by team ensuring submissions are completed in accordance with stated turnaround times

• Develop and motivate team embers as well as ensure effective work planning and workflow within the team

• Coordinates staffing transition to include assigned workloads, determine knowledge transfer protocol

• Actively manage performance of accountant and coordinator team members on a regular basis to ensure all their problems are dealt effectively and efficiently

• Ensure all monthly, quarterly, yearly targets are achieved by each Team Member

• Ensure highest level of service delivery including data accuracy, KPI`s i.e. quality of all deliverables and ensuring adequate coverage for client activities during the transition

• Managing the relation with key US BSO stakeholders and its satisfaction

• Supporting and helping to implement projects for Hyderabad BSO Team in terms of Lease Administration and AR/AP activities including data improvements, validation projects, reporting improvements, technology solutions improvements

• Generate & compile performance reports on the regular basis

• Delivery of trainings & presentations

• Being an escalation point and ensure that all SLA`s are met

• Customer Handling: Accurately bill customers every month for services provided
• Preparation of Credit memos, Debit Memos, Write off and recovery invoices
• Ensuring that Service Level Agreement (SLA) metrics are consistently met
• Conduct process performance reviews with client stakeholders and in monthly Governance forums; Share feedback to team members to improve their performance.
• Team Management: Gave training to the team members as and when required regarding the process updates
• Client relationship, Escalation Management, Change Control process
• Internal Audit and other activities: Handling Controls & Compliance audits for the scope of work managed
• GST filing and reconciliation on monthly, quarterly and annual basis
• Reconcile actual books v/s MIS data so that gaps are identified and corrected periodically.
• MIS and Dashboards: Prepare Ageing reports for better clarity on O/S Ageing view for stakeholders
• Huddle board updation
• Daily productivity, total collections, SLA & KPI reports for quick decision making
• Provided comments for SLA & KPI metrics and AR reconciliation.

• Customer Handling: Accurately bill customers every month for services provided
• Preparation of Credit memos, Debit Memos, Write off and recovery invoices
• Customer Management - Voice of Customer, Client relationship, Escalation Management, Change Control process
• Ensuring that Service Level Agreement (SLA) metrics are consistently met
• Perform process performance reviews with client stakeholders and in monthly Governance forums
• Team Management: Provided process training to both new and existing team members as and when required
• Transformation – Process Improvements, Root cause analysis of customer input to BPO processes and proposal development to address potential problems
• Auditing of team members daily, weekly, and monthly activities
• Cross trained on all process activities to ensure flexibility across process

• MIS and Dashboards: Prepare Ageing reports for better clarity on O/S Ageing view for stakeholders
• Huddle board updation
• Daily productivity, total collections, SLA & KPI reports for quick decision making
• Provided comments for SLA & KPI metrics and AR reconciliation.
• Customer Follow-ups and Query resolution: Follow up the customers for the payments on regular intervals and send timely statements
• Process credits for the claims received for various disputes such as price, quality, quantity, and others
• Handling incoming customer calls related to other concerns
• Process various kinds of claims and corrections.
• Team Management: Auditing of team members daily, weekly, and monthly activities
• Cross trained on all process activities to ensure flexibility across process

• Customer Redressal and Handling: Via Mail and call- follow up the customers for the payments on regular intervals
• Handling incoming customer calls related to other concerns
• Understand customer queries & process various kinds of claims and corrections.
• Transition: Was part of remote KT and enabled smooth ramp up and go live of the project (Collection process)
• Played a vital role in the transformation phase from SAP to web collect
• Team Management: Successfully handled team size of 10
• Ensured delegation of work within the team members basis their skills set
• Transport and other admin facilities SPOC for complete engagement
• Maintained zero attrition level.

• General Ledger and Financial Reporting: Performed end to end GL work i.e
• Preparing & posting of journals
• Performed bank reconciliations and balance sheet reconciliations
• Sap level reporting, Fixed Asset Management
• Prepared other financial reports like trial balance, balance sheet & profit & loss account
• Prepare revenue recognition report & Balance sheet review to stakeholders
• Customer Handling: Accurately bill customers every month for services provided
• Preparation of Credit memos, Debit Memos, Write off and recovery invoices
• Customer Management - Voice of Customer, Client relationship, Escalation Management, Change Control process
• Ensuring that Service Level Agreement (SLA) metrics are consistently met/exceeded
• Perform process performance reviews with client stakeholders and in monthly Governance forums
• Team Management: Gave training to the team members as and when required regarding the process updates
• Transformation – Kaizens, Projects, Process Improvements, Root cause analysis of customer input to BPO processes and proposal development to address potential problems.
• Internal Audit: Handling Controls & Compliance audits for the scope of work managed.
• Transition: Was part of remote KT and enabled smooth ramp up and go live of the project (new project taken over).

• Order Management: Verify, place the order & raise the sales invoice into client application from customer to deliver
• Decided what, how & where the goods are to be delivered
• Apply credit limit & discount for the customers.
• Training new hires and impart cross – training to existing team members.
• Customer Handling: Managed incoming customer calls related to disputes and other concerns
• Calls to customer for both payments follow ups and also address other issues or concerns.