Hi, I’m
Rakesh Ranjan Tarai
Associate Manager Application Specialist
Bangalore,KA
Summary
Service-oriented Associate Manager with commitment to excellence and more than 14 years of experience with leading teams and optimizing operations to achieve business goals. Looking for a position as a Technical Lead/Manager,L2,Production Support,Application support,Customer success or Help Desk Professional with skills Supply Chain,ERP,SQL,Linux,Unix,Power BI,AWS,ITSM .
Overview
14
years of professional experience
Work History
Epicor
Associate Manager Application Specialist
07.2019 - Current
Job overview
- Worked on various Critical,High,Medium,Low priority Production issues for ERP-Distribution,Supply Chain based Order management,Inventory process Application D2K,Array,Disc and Concerto.
- Research,identify and replicate complex problems within the software.
- Worked on Database issues,Tape drive,Serial and Network Printer and Ports issues using SQL/Linux/Unix commands.
- Created and automated billable customized reports based on client requirement using IEP and SQL Scheduler.
- Created and Published Knowledge Base Articles for recurring and complex issues for future references.
- Deploying the Change Requests(CR) raised by Client on Production with Pre and Post deployment checks.
- Provided Technical Assistance which includes customizing SQL queries,procedures,Dynachanges,Installation,patch upgrade,deploying Change requests.
- Upgrading the Customer’s Application to latest version and testing,monitoring the functionalities pre and post CR deployments.
- Handled a team of 16 as a Team Lead and provided technical support for productional issues.
- Expertise in Analytical,Problem solving,Monthly performance reporting using,Escalation handling,Preparing RCA,Chronology for major issues.
- Expertise in Team management,Customer account management and validating monthly business data and presentation to Directors and Stake holders.
Torry Harris Business Solutions
Senior Support Analyst
07.2017 - 03.2019
Job overview
- Error handling , troubleshoot and maintenance of the application called as MIP (Mobile Insurance Platform).
- Worked on various Critical (P1), High, Medium, Low priority tickets on Incident Management through Jira Ticketing Tool.
- Scheduling/re-scheduling for the reports in scheduler jobs.
- Gathering requirement and Automating reports and alerts based on client requirement for Production server and Application.
- Deploying the Change Requests raised by Client on Production with Pre and Post deployment checks during Business or Non-Business hours.
- Used procedures and views to manipulate the data and validation.
- Monitoring the Production alerts , exceptions/errors occurs in Application.
- In depth error investigation and sharing the Root Cause (RCA) with clients for the Major issues.
- Being On Call taken complete ownership of the issues raied during business/non business hours with proper error analysis ,timely followup with concerned team and providing resolution.
Accenture Services Pvt Ltd
Application Development Senior Analyst
07.2014 - 06.2017
Job overview
- Error analysis , troubleshoot and maintenance of the application called as PRT (Process and Reporting Tool) and DFM (Data Flow Management) and DWP (Data Workforce Platform).
- This is an Accounts Payable vendor management solution that integrates invoice processing, query resolution and reporting.
- Worked on various Critical (P1), High, Medium, Low priority tickets in Incident Management through WQM (Remedy).
- Monitoring Server alerts and exception analysis.
- Created and scheduled the jobs as per Business requirement.
- Scheduling of SQL jobs,reports and alerts.
Resource Square Solutions
Incident Management
07.2011 - 07.2014
Job overview
- Optimized the existing views and stored procedures to minimize the execution time for faster extraction of the reports.
- Monitoring and analysis of server exception and reporting to concerned team.
- Closure of raised High,Medium,Low tickets within SLA.
- Bulk report extraction using joins based on Tickets or business requirement.
- Fixed the issues related to Application by analyzing the SQL profiler and Events.
- Automated many manual tasks which help the Daily monitoring team.
Education
EIILM University
MBA IT from Business Administration in Information Technology
Kuvempu UniversityShivamogga, Karnataka
BSCIT from Bachelor of Science in Information Technology
Uma Charan Pattnaik Engineering SchoolBerhampur, Orissa
Diploma from Chemical Engineering
Central schoolBhubaneswar, Odisha
Matriculation
Skills
ERP
Unix
Linux
SQL Server 2012
MySQL Server Workbench 55
AWS
BMC Remedy
Service Now
Jira
Splunk
Power BI
Confluence
ITSM
Incident Management
Accomplishments
Awarded with Extra Mile Award,Performer of the month,Highest ticket closure and CSAT's for exceptional performance and quick resolution.
Timeline
Associate Manager Application Specialist
Epicor
07.2019 - Current
Senior Support Analyst
Torry Harris Business Solutions
07.2017 - 03.2019
Application Development Senior Analyst
Accenture Services Pvt Ltd
07.2014 - 06.2017
Incident Management
Resource Square Solutions
07.2011 - 07.2014
Kuvempu University
BSCIT from Bachelor of Science in Information Technology
Uma Charan Pattnaik Engineering School
Diploma from Chemical Engineering
Central school
Matriculation
EIILM University
MBA IT from Business Administration in Information Technology
Disclaimer
I hereby declare that the above information is true to the best of my knowledge. If given a chance, I will try my best to come true to your aspiration.
Training
Attended trainings on ERP,Supply Chain,MS SQL,MYSQL,JIRA,SSIS,SSRS,Service Now,AWS,Generative AI,BMC Remedy,Confluence.
Disclaimer
I hereby declare that the above information is true to the best of my knowledge. If given a chance, I will try my best to come true to your aspiration.