Hi, I’m
RAKESH RANJAN TIWARI
Maximo Consultant
Pune,Maharashtra
Summary
Dynamic Maximo Consultant with over 12 years of experience specializing in development and support leadership within the oil and gas sector. Proven track record in driving successful software delivery and maintenance projects, leveraging expertise in Scrum methodologies and agile practices to foster effective team collaboration and stakeholder communication. Skilled in managing complex software development initiatives while mentoring emerging talent in agile environments. Committed to enhancing operational efficiency and delivering innovative, client-focused solutions that meet evolving industry demands.
Overview
13
years of professional experience
4
Certificates
2
Languages
Work History
Wipro Limited – TAQA NL AccountPune
Maximo Developer
04.2025 - Current
Job overview
- Analyze existing Maximo configurations, customizations, and integrations to assess upgrade impact and compatibility.
- Retrofit and validate all custom Java classes, automation scripts, and application configurations to ensure compatibility with 7.6.1.3.
- Update and test BIRT reports, ensuring they function correctly with the new Maximo version, and address any 'sensitivity' issues introduced in 7.6.1.3.
- Execute database and application server upgrades as per the upgrade plan, including OS and middleware updates, if required.
- Migrate and validate doc links, attachments, and external integrations (e.g., with ERP, GIS, or mobile solutions) to ensure seamless operation post-upgrade.
- Conduct thorough unit, integration, and regression testing of all Maximo modules, customizations, and interfaces.
- Resolve defects and issues identified during testing, collaborating with business analysts, testers, and infrastructure teams.
- Prepare and maintain technical documentation, including upgrade steps, configuration changes, and test results.
- Support cutover and go-live activities, including data validation, user acceptance testing (UAT), and hypercare support.
- Provide knowledge transfer and training to support teams and end users on new features or changes introduced in 7.6.1.3.
- Preparing for the MAS 9.1 upgrade for the same account.
Wipro Limited – Enbridge Account
Maximo Support Analyst
03.2024 - 04.2025
Job overview
- Identifying and resolving technical issues reported by users within Maximo system, including work order management, preventive maintenance, inventory control, and reporting functionalities.
- Answering user questions, providing guidance on system navigation, and assisting with data entry and workflow processes within Maximo.
- Maintaining master data in Maximo, managing user access, updating system configurations, and applying patches and updates as needed.
- Understanding business processes and how they are mapped within Maximo, identifying areas for improvement and suggesting configuration changes to optimize system usage.
- Creating user guides, training materials, and knowledge base articles to support end-user adoption of Maximo functionalities.
- Managing and tracking user reported incidents through the incident management system, ensuring timely resolution and communication with stakeholders.
- Experience with database management and SQL queries.
Wipro Limited – British Petroleum Account
Maximo Consultant
10.2021 - 02.2024
Job overview
- Understand the client requirements, recommend solutions, and effectively communicate technical information to non-technical stakeholders for upgrade of existing application.
- Maximo application, processes, modules, and architecture to determine best fit of available solutions to the problem at hand.
- Experience in Converting from java customization to automation scripts or any other app configuration
- Light experience in Automation Scripts using Python.
- Experience in Maximo Installation, Upgrade, and Build-Deployment.
- Performed development, enhancement, deployment, and support of Maximo solutions.
- Set up and Administration of several Maximo Environments Maximo Anywhere 7.6 Setup and Configurations Data migration using Migration Manager
- Maximo Start Center configuration.
- Maximo 7.6 Upgrade Project for BP
- Knowledge of Conditional Expression Building, Actions, Escalations. Service Now ticketing Management, change Management, Incident Management, and others. Building small and big Oracle scripts relates with Maximo.
- Manage Team's activities, Maximo Applications on multiple servers and sites.
- Developing custom class and database scripts, to meet the client requirement.
- Integrating Maximo with relevant internal and external system.
- Implemented a logging and monitoring solution that enabled early detection and resolution of system issues Developed an automation solution that monitors system performance and proactively identifies and resolves potential issues.
Wipro Limited – British Petroleum Account
Maximo Support Lead
03.2019 - 09.2021
Job overview
- Lead and manage the Maximo support team, overseeing daily operations, task assignments, and project deliverables across multiple servers and sites.
- Serve as the primary point of contact for escalations, complex troubleshooting, and coordination with business stakeholders and IT leadership.
- Plan, scope, and ensure timely delivery of support and development projects, adhering to Agile methodologies and BP’s project management standards.
- Monitor incoming service requests and incidents, prioritize and assign tasks, and ensure prompt resolution to maximize system availability and performance.
- Oversee integration of Maximo with internal and external systems, ensuring data integrity, security, and compliance with BP’s IT governance policies.
- Maintain and update technical documentation, run books, and process standards; conduct regular audits to validate accuracy.
- Mentor and coach junior team members, foster knowledge transfer and continuous improvement within the support team.
- Lead root cause analysis for critical incidents, implement preventive measures, and drive process improvements for system stability and maintainability.
- Coordinate with BP business analysts, project managers, and end users to gather requirements, define solutions, and support change management initiatives.
Wipro Limited - Ericsson Account
Maximo Analyst
09.2017 - 02.2019
Job overview
- Defining the configuration of Maximo modules based on business requirements, including workflows, data fields, and security settings.
- Mapping existing data from other systems to the Maximo data structure, ensuring data integrity during migration.
- Assisting in the implementation of Maximo by configuring the system, creating custom reports, and setting up integration with other applications.
- Developing and delivering training materials to end users on Maximo functionalities, including work order creation, asset management, and reporting.
- Troubleshooting user issues, providing technical assistance, and resolving problems related to Maximo functionality
Wipro Limited - BP Account
Maximo Support Analyst
10.2012 - 08.2017
Job overview
- Leading the troubleshooting process for critical Maximo issues, identifying root causes, coordinating with technical teams to resolve complex problems, and providing timely updates to users.
- Acting as a subject matter expert on Maximo functionalities, configuration options, and best practices, providing guidance to the support team on complex functional queries.
- Leading a group of Team Members by fostering the knowledge transfer and enhancing their confidence towards a great support and deliveries.
- Mentoring and coaching junior support engineers, assigning tasks, reviewing work quality, and ensuring the team is effectively addressing support issues.
- Creating and maintaining comprehensive documentation for Maximo processes, troubleshooting guides, and knowledge base articles to facilitate efficient problem resolution.
- Generating reports on support trends, identifying recurring issues, and providing insights to stakeholders for proactive problem resolution
Education
Birla Institute of Technology and SciencePilani, Rajasthan
Master of Technology from Software Engineering
11.2016
Ranchi UniversityRanchi, Jharkhand
Bachelor of Science from Information Technology
08.2012
Skills
Maximo system support and Developments
Certification
IBM Cloud Platform Application Development V1
Timeline
Maximo Developer
Wipro Limited – TAQA NL Account
04.2025 - Current
Maximo Support Analyst
Wipro Limited – Enbridge Account
03.2024 - 04.2025
Maximo Consultant
Wipro Limited – British Petroleum Account
10.2021 - 02.2024
Maximo Support Lead
Wipro Limited – British Petroleum Account
03.2019 - 09.2021
Maximo Analyst
Wipro Limited - Ericsson Account
09.2017 - 02.2019
Maximo Support Analyst
Wipro Limited - BP Account
10.2012 - 08.2017
Ranchi University
Bachelor of Science from Information Technology
Birla Institute of Technology and Science
Master of Technology from Software Engineering
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)