Hi, I’m
Rakesh Ray
Guwahati
Summary
- To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
- Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
8
years of professional experience
1
Certification
Work History
Gladia Brewery & Kitchen
Assistant Manager
07.2025 - Current
Job overview
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
BIERLOFT BREWING CO.
Assistant Manager
11.2024 - 07.2025
Job overview
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
NUSA TROPICAL BREW VILLA
Floor Supervisor
12.2023 - 08.2024
Job overview
- Training staff
- Team Briefing
- Maintaining APC Sale
- Guest Relations
- Handling complaints
- Maintaining Inventory Report
- Coordinating house keeping
- Defusing complaints
- Performing opening and closing procedure
- Allocating staff duties
GATSBY
Floor Supervisor
02.2022 - 11.2023
Job overview
- Training staff
- Team Briefing
- Giving best sale for the company
- Guest Relations
- Defusing guest complaints
- Maintaining monthly inventory
- Checking for 86 of bar and kitchen
- Performing opening and closing procedure
BROTHERS BARLEY
SNR CAPTAIN
08.2020 - 12.2021
Job overview
- Team Briefing
- Training staff
- Guest Relations
- Taking orders
- Maintaining sales for the company
- Performing opening and closing procedure
- Handling guest complaints
- Maintaining monthly inventory
- Helping at bar
BREWKLYN MICRO BREWERY
AS A CAPTAIN
01.2018 - 03.2020
Job overview
- Performing opening and closing procedure
- Table clearance
- Table setup
- Helping at bar
- Helping at monthly inventory
- Guest Relations
FEATHERS CHENNAI
JOIN AS A GSA
08.2017 - 01.2018
Job overview
- Performing opening and closing procedure
- Table setup
- Room service
- Guest Relations
Education
Sarwajanik Hindi High SchoolGuwahati, India
10th
04-2012
S.R AcademyGuwahati, India
12th
04-2014
NSHM
BHM
07-2017
Skills
- Hospitality
- Guest Handling
- Communication skills
- Problem-solving skills
- Time-management skills
- Multitasking skills
- Attention to detail
- Food knowledge
- Bar knowledge
- HD SOFTWARE knowledge
Certification
- ADITYA PARK Training - INDUSTRIAL TRAINNIG
LANGUAGE
English
Hindi
Bengali
Assamese
Timeline
Assistant Manager
Gladia Brewery & Kitchen
07.2025 - Current
Assistant Manager
BIERLOFT BREWING CO.
11.2024 - 07.2025
Floor Supervisor
NUSA TROPICAL BREW VILLA
12.2023 - 08.2024
Floor Supervisor
GATSBY
02.2022 - 11.2023
SNR CAPTAIN
BROTHERS BARLEY
08.2020 - 12.2021
AS A CAPTAIN
BREWKLYN MICRO BREWERY
01.2018 - 03.2020
JOIN AS A GSA
FEATHERS CHENNAI
08.2017 - 01.2018
Sarwajanik Hindi High School
10th
S.R Academy
12th
NSHM
BHM
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication
Throughout my work experience and education, I’ve always tried to develop strong communication skills. And I have made sure to clearly convey points to different audiences. I also like to think of myself as a good listener, which aids in my ability to intimately understand a situation.
RESPONSIBILITY OF ASST MANAGER
- In coordination with the HOD,S manage and make decisions in all areas of the restaurant
- Foster the behavior, conditions and environment that yield improved performance
- Utilize staff skills and ability to achieve results or target
- Effectively communicate goals, objectives and expectations to staff
- Keep HOD,S promptly and fully informed about the all significant complaints
- Delegate according to the staff knowledge,skills and ability
- Open and willing to try different ways and skills to resolve issues
- Perform in a consistent,timely and effective manner in accordance with established company and department specific policies and procedures
- Support management decisions and directions
- Maintain an outstanding working relationship with staffs and managements
QUALIFICATION FOR ASST MANAGER
- Attendance required per company policies
- Demonstrated ability to effectively interact, manage and communicate with all staffs and guest’s
- Must be able to create and foster an environment that encourages ownership, teamwork accountability
- Demonstrated ability to multitask with the normal duties and responsibilities of working with the bar and accomplish set goals
- Demonstrated ability to maintain quality and ethical standards
- Maintain an expertise in product knowledge and trends
Hobbies and Interests
Interacting with new people, Learning new things, Outdoor games