RAKESH ROSHAN

• Team Leadership & Target Setting: Handled retail sales for Bangalore, overseeing target setting and business growth for Area Managers (BRM and ARM), and achieved significant team milestones.
• Regional Business Analysis: Conducted in-depth business analysis for the entire region to optimize strategies and improve performance.
• Market Expansion Strategies: Developed strategies for penetrating new market segments and identified potential growth areas.
• Talent Management: Hired associates and branch heads for retail-focused markets, trained and monitored executives and booking associates.
• Promotional Campaigns: Drove business through Army area promotions, market combing, and exhibitions, generating significant leads.
• Digital Payment Implementation: Successfully implemented a digital payment system across the region, achieving a 95% digital transaction rate, enhancing convenience and operational efficiency.
• Rapid Regional Growth: Delivered a remarkable growth of 30 lakh in the region within just four months by executing targeted strategies and expanding market reach.
• Record-High Business Performance: Achieved an all-time high business milestone of 146 lakh, demonstrating exceptional market acumen and team coordination.
• Bonus Program Qualification: Qualified consistently for the company’s Bonus Program by surpassing performance targets and contributing to overall business objectives.

Retail Sales Leadership: Directed all aspects of retail sales operations in Bangalore, focusing on team leadership, sales growth, and customer satisfaction.
Team Handling and Target Setting: Managed a team of sales associates, established monthly and quarterly targets, and monitored performance to drive consistent growth.
Comprehensive Business Analysis: Conducted regular business analysis to identify trends, optimize strategies, and ensure alignment with regional goals.
Lead Generation and Conversion: Generated high-quality leads through cold calling, targeted campaigns, and promotional activities; consistently converted leads into long-term business.
Franchise and Partner Relations: Conducted regular visits with Green Truck Associates (GTA) and branch heads (franchisees) to explore new business opportunities and strengthen partnerships.
Escalation Management: Managed escalations effectively, addressing concerns promptly to maintain customer satisfaction and loyalty.

Remarkable Achievements:Delivered consistent month-on-month growth, achieving an all-time high revenue of Rs 1.64 Cr.
Qualified for the Retail Bonanza Incentive Programme for five consecutive months.
Achieved BDM of the Month club status for five continuous months, recognizing excellence in business development.

• Retail Sales Leadership: Managed the entire retail sales operations for Bangalore Central, with a strong focus on client acquisition, lead generation, and consistent conversion of leads into profitable business.
• Client Engagement & Multi-Sector Revenue Strategy: Regularly interacted with clients to generate business opportunities across multiple sectors, concentrating on securing major clients and maximizing revenue potential.
• Customer-Centric Service & Coordination: Ensured customer satisfaction by coordinating closely with existing clients and maintaining a customer-first approach in all interactions.
• Cross-Selling & Revenue Optimization: Enhanced revenue from existing clients through cross-selling tailored solutions, effectively increasing customer value and retention.
• Business Associate Collaboration: Met regularly with business associates to ensure smooth operations and remain updated on market trends and business opportunities.
• Receivables Management & Financial Oversight: Ensured receivables were collected in alignment with agreed terms, contributing to healthy financial operations and cash flow.
• Market Sales Reporting: Maintained and regularly updated comprehensive sales reports for tracking market performance and informing strategic decisions.
• Customer Convenience Centre Kiosk (CCCK) Oversight: Managed CCCK operations, focusing on recruiting the right personnel for both CCCK and franchise locations to ensure consistent and high-quality customer service.

Achievements

Mission 75 Qualification: Successfully qualified for the Mission 75 Incentive Programme, recognizing outstanding sales performance and commitment to achieving significant business goals.

• Customer Relationship Management: Fostered strong relationships with clients to ensure satisfaction and retention, leading to long-term partnerships and repeat business.
• Sales Strategy Development: Developed and implemented effective sales strategies, utilizing multiple prospecting methods to generate leads and set up impactful sales meetings.
• Sales Promotional Activities: Organized promotional activities through catchment mapping, effectively coordinating with the team to maximize reach and engagement.
• Training & Mentorship: Trained and mentored new recruits, ensuring they were equipped with the necessary skills and knowledge to succeed in their roles.
• Team Leadership: Handled team responsibilities in the absence of the team leader and group leader, ensuring continuity of operations and team performance.

Key Achievements:

• Recognized as a top five salesman nationally for three consecutive months, demonstrating exceptional sales performance.
• First to receive confirmation of employment within three months at Eureka Forbes, showcasing strong early performance.
• Achieved seven consecutive months as a qualifier for the Silver Club and four months in the Gold Club, reflecting consistent high sales achievement.
• Promoted to Group Customer Sales Specialist within three months, recognizing outstanding contribution and capability.