Rakesh R V
Trivandrum
Summary
Strategic business operations professional with a proven track record in enhancing productivity and efficiency. Expertise in process optimization, project management, and data analysis leads to streamlined workflows and improved operational performance. Strong problem-solving and leadership skills drive team success and support achievement of organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Consultant
TATA CONSULTANCY SERVICES
Trivandrum
04.2019 - Current
- Supporting multiple U.S., customers as technical lead for Nexthink and Systrack.
- Analyzed digital experiences across organizations to identify improvement areas.
- Support customers on Nexthink's benefits and functionalities.
- Collaborated with various teams to deploy Nexthink automations enhancing digital experiences.
- Managed Nexthink implementations for multiple clients, ensuring compliance with security policies.
- Converted live dashboards using NQL queries, aligning formats with client specifications.
- Recommended remote actions based on Nexthink insights through stakeholder engagement.
- Configured SSO (SAML 2.0) for Nexthink Infinity to enhance security protocols.
System Software Support Engineer
SISL INFOTECH
05.2017 - 03.2019
- Company Overview: Project: Additional Skill Acquisition Program (ASAP)
- Managing and maintaining Datacenter and Skill Development center across Kerala
- Managing entire Server Infrastructure and reporting the usage and critical errors
- Create and manage Virtual Servers and related configurations
- Ensuring the usage of the Software Licenses as per terms & conditions
- Ensuring the update of antivirus in all Systems & Servers
- Management of IT Asset register at Central location
- Managing Active Directory - Create/Delete user accounts and reports
- Monitoring the Connectivity Links and coordinating with support providers for resolving link related issue
- Managing and Maintaining of Fortinet Firewall 1000C,60D,60E
- Monitoring the performance of Central Firewall and traffic
- Monitoring the bandwidth of the links and ensure the optimum utilization of available bandwidth
- Monitoring of the Access Points and functionalities
- Adding/Removing Access Points
- Accessing remote SDCs for configuration changes and rectification
- Rectification of the network related issues reported by IT Division and reporting the status.
- Project: Additional Skill Acquisition Program (ASAP)
NETWORK ENGINEER
MANGALAM TV
05.2016 - 05.2017
- Managing and maintaining FTP Server
- Managing and maintaining Firewall Fortinet 60E
- Setup windows 2012,2008 and 2003 servers for providing different services like DHCP, DNS, and Domain establishment
- Create, manage and maintain active directory users and Group Policies
- Maintaining and managing Web applications, Network attached storage (NAS), Firewall, Biometric machine, CCTV
- Charge for configurations, maintenance and troubleshooting of all office networks
- Troubleshoot problems to ensure minimum downtime and maximum availability of network and computer systems in offices and sites.
SYSTEM ENGINEER
JAIHIND TV
03.2011 - 04.2016
- Systems and network management, Internet infrastructure, TCP/IP, Networking Technology and its application
- FTP server implemented on Mac OS with software Rumpus pro
- Manage and maintain systems and servers
- Installation and maintenance of network printers HP LaserJet Pro M1217nfw, HP LaserJet 1320n and Canon 3300n
- Operation and monitoring of firewall Mettle se 3700
- Operation and Maintenance of LAN, WAN and installation of various system software and third party software.
- File and printer sharing between Windows OS and MAC OS.
Technical Support Engineer
OPEN TECHNOLOGIES
01.2010 - 12.2010
- Installing and configures Servers and client machines
- Experienced with RJ45, RJ11 and Coaxial cable crimping and maintenance
- Managing and maintaining MS Outlook, Internet and Proxy support
- Troubleshooting LAN Issues, Troubleshooting Wireless connectivity
- Installing and configures application software
- Troubleshooting technical faults
- Installation and Maintenance of Workstation DELL, HP.
Education
Bachelor of Engineering - Electronics and Communication
Anna University
01.2009
Skills
- Digital workspace management
- Nexthink expertise
- Systrack proficiency
- NQL knowledge
- PowerShell scripting
- End-user computing (EUC)
- System administration
- Remote support services
Certification
- Microsoft Certified Professional
- AZ-104: Azure Administrator
- AZ-900 Microsoft Certified Azure Fundamentals
- MS-900: Microsoft 365 Certified
- Nexthink Certified Administrator
- Nexthink professional in content management
- Nexthink Professional in Application Experience
- Nexthink Professional in IT Support
- Nexthink Certified NQL Practitioner
- Systrack Certified Desktop Engineer
- Systrack-Certified Administrator
- PowerShell certified
References
Senthil Raj, Tata Consultancy Services, +919944104797
Awards
- Best team award
- Star team award
- Applause award
Languages
- English
- Hindi
- Malayalam
- Tamil
Accomplishments
- Star of the Month
- Best team award
- Applause Award
Timeline
Assistant Consultant
TATA CONSULTANCY SERVICES
04.2019 - Current
System Software Support Engineer
SISL INFOTECH
05.2017 - 03.2019
NETWORK ENGINEER
MANGALAM TV
05.2016 - 05.2017
SYSTEM ENGINEER
JAIHIND TV
03.2011 - 04.2016
Technical Support Engineer
OPEN TECHNOLOGIES
01.2010 - 12.2010
Bachelor of Engineering - Electronics and Communication
Anna University
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