Dynamic professional with extensive experience at Belstar Group, excelling in billing resolution and operational management. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Skilled in invoice processing and fostering teamwork, contributing to streamlined operations and improved efficiency. Committed to delivering exceptional service and maintaining compliance.
Hi, I’m
RAKESH S.
Accountant
Vellore,TN
Summary
Overview
4
years of professional experience
Work History
Belstar Group
Branch Operations Manager
02.2026 - Current
Job overview
- Led daily branch operations, ensuring compliance with company policies and procedures.
- Streamlined workflow processes, increasing operational efficiency and reducing redundancies.
- Managed staff scheduling and performance evaluations, fostering a productive work environment.
- Trained new employees on operational protocols and customer service standards.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
Belstar Group
Billing Customer Service Representative
02.2023 - Current
Job overview
- Resolved billing inquiries and disputes, enhancing customer satisfaction and retention.
- Processed billing adjustments and corrections efficiently, ensuring accuracy in customer accounts.
- Implemented solutions for complex billing issues, contributing to overall operational excellence.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved billing inquiries efficiently, enhancing customer satisfaction and retention.
Education
GOVT.HIGHER SECONDRAY SCHOOLArakkonam, India
Master of Arts from Commerce
04.2001
University Overview
Skills
Invoice processing
Payment processing
Sales support
Customer service
Problem-solving
Time management
Computer skills
Excellent communication
Customer relationship management
Accounts
Travel
Travel
I enjoy travelling and exploring new palaces. I like visiting different cities, spending time with friends, and experienceing new cultures and food.
Traveling helps me relax and learn new things.
Timeline
Branch Operations Manager
Belstar Group
02.2026 - Current
Billing Customer Service Representative
Belstar Group
02.2023 - Current
GOVT.HIGHER SECONDRAY SCHOOL
Master of Arts from Commerce
04.2001