Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
AssistantManager

Rakesh Sadu

Resolution Specialist
Hyderabad,TELANGANA

Summary

To contribute as a team member in a lively work environment focused on promoting business growth by providing better worth and service.

Overview

4
4
years of post-secondary education
5
5
years of professional experience

Work History

Resolution Specialist

Amazon
hyderabad, TELANGANA
10.2020 - Current
  • Currently working as Resolution Specialist, part of SDS in Amazon From October 2020 till now after getting promoted.
  • Resolving 80-100 escalated calls/emails/chats per week with over 95% success rate.
  • Researched, analyzed, & solved problems that required extensive investigation & additional follow-up.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving product & service issues.

Subject Matter Expert

Amazon
hyderabad, TELANGANA
12.2019 - 07.2020
  • Helped 4 new hire batches and 5 cross skill batches with process assistance.
  • Took debrief sessions each day and made sure performance is improved on regular basis.
  • Evaluated performance of associates by playing role of quality analyst and regular feedbacks.
  • Recommended products to customers, thoroughly explaining details
  • Provided primary customer support to internal and external customers

Customer Service Specialist

Amazon
hyderabad, TELANGANA
11.2017 - 11.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Responded to customer needs through competent customer service and prompt
    problem-solving.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Handled over 70 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

IT Analyst

Intelenet global services
hyderabad, TELANGANA
04.2016 - 10.2017
  • Worked at Intelenet Global Services ( Vendor for GOOGLE) as IT Analyst for 17 months.
  • Our Team CHROME MOBILE had won best team award for 4 quarters.
  • Consistent performer for our team throughout my tenure. Contributed my part for team in every possible way to achieve great success in every aspect we took over.
  • Helped the new joiners in making them understand the product in which we work. Giving them basic product knowledge & making them ease into the working environment smoothly .
  • Contributed my ideas , applying them for betterment of our team which in turn helped our team going forward.
  • Identified issues, analyzed information and provided solutions to problems

Education

B.Tech - Computer Sciences

PRRM Engineering College
Hyderabad, TG
10.2009 - 05.2013

Skills

Conflict resolution skills

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Accomplishments

  • Played for state Telangana (Cricket U-23)
  • Runners up at all india national’s (cricket) held at Jaipur(Rajhastan)
  • Successfully organized Technical Fest through out my graduation period by collaborating with 10 people handling various events.

Interests

Playing corporate cricket

Listening music

Reading books

Social service

Timeline

Resolution Specialist

Amazon
10.2020 - Current

Subject Matter Expert

Amazon
12.2019 - 07.2020

Customer Service Specialist

Amazon
11.2017 - 11.2019

IT Analyst

Intelenet global services
04.2016 - 10.2017

B.Tech - Computer Sciences

PRRM Engineering College
10.2009 - 05.2013

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Rakesh SaduResolution Specialist