Summary
Overview
Work History
Education
Skills
Phone
Other Qualifications
Personal Information
Strength
Languages
Hobbies and Interests
Disclaimer
Affiliations
Languages
Accomplishments
Timeline
Generic
RAKESH SHARMA

RAKESH SHARMA

New Delhi

Summary

Experienced automotive professional with over a decade of expertise in the industry. Proven track record in enhancing customer satisfaction through effective service delivery. Skilled in managing client relationships, resolving issues, and ensuring a positive experience. Seeking opportunities to contribute my skills to a dynamic team.

Overview

14
14
years of professional experience

Work History

Service Engineer

LeasePlan India
Gurgaon
08.2018 - Current
  • Approving Repairs: As a service engineer, you’ll review customer complaints and service schedules to approve necessary repairs. You’ll ensure that repairs align with manufacturer guidelines.
  • Un-Approving Non-Essential Jobs: You’ll use your technical knowledge to assess workshop suggestions and avoid unnecessary repairs. If a job isn’t essential, you’ll un-approve it.
  • Timely Resolution of Complaints: Your role involves promptly resolving user and client complaints related to vehicle maintenance and repairs.
  • Dealer Feedback and Escalation: You’ll share feedback with regional managers regarding delays in estimates, vehicle allotment, part procurement, and overcharging by workshops.
  • Handling Spare Parts Cases: Dealing with spares for LeasePlan vehicles is part of your responsibilities.
  • Escalating Issues: When there are delays in spare part procurement or overcharging, you’ll find escalation points to ensure timely resolution of customer complaints.
  • Goodwill Claims and Loaner Vehicles: You’ll manage goodwill claims against parts and arrange loaner vehicles for out-of-warranty or repeatedly problematic vehicles stuck in the workshop.
  • Invoice Verification: You’ll check parts and labor charges in invoices to facilitate payment clearances.
  • Reporting: Regularly preparing reports based on dealer feedback, inspections, parts management, and approvals is crucial.

DET in Die Casting Deptt.

SAGE MATELS LTD.
08.2010 - 03.2011
  • Learning and Training:Attend meetings and training sessions.
    Acquire knowledge about die casting processes and equipment.
  • Research and Analysis:Conduct desktop and field research.
    Analyze production data and identify areas for improvement.
  • Practical Duties:Assist supervisors with practical tasks.
    Collaborate on projects and offer suggestions for enhancement.
  • Documentation:Maintain records related to production processes and costs.
  • Quality Assurance:Ensure quality work and adherence to safety protocols.

SERVICE ADVISOR

HARPREET FORD
10.2011
  • Customer Interaction:Greeting customers and providing a friendly, empathetic experience.
    Listening to customer concerns and addressing their inquiries.
  • Technical Translation:Translating complex vehicle issues into understandable terms for customers.
  • Estimations:Providing cost estimates and timelines for repairs or maintenance.
  • Quality Assurance:Ensuring that the quality of service meets the center’s standards.
  • Problem Resolution:Promptly addressing customer issues and concerns.

Trainee

Horizon Industrial Products Private Limited
  • 1 month summer training in quality control deptt.

Education

Mechanical Engineer DIPLOMA) - Mechanical Engineering

MIT, MUNDKA
01.2010

12th -

01.2005

10th -

01.2003

Skills

  • Fleet Management
  • Cost Control
  • Vendor Collaboration
  • Quality Control
  • Cost Estimation
  • Customer Retention
  • Documentation And Reporting
  • Customer Service
  • Computer Skills
  • Listening Skills

Phone

08447732753, 09718273770

Other Qualifications

  • AutoCAD form NSIC
  • Attended professional service advisor training at FORD INDIA

Personal Information

  • Father's Name: Sh Aditya Narayan Vishwakarma
  • Date of Birth: 05/05/1987
  • Gender: Male
  • Marital Status: Unmarried

Strength

Quick Adaptability

Languages

Hindi & English

Hobbies and Interests

Reading, Sports, Travelling

Disclaimer

I here by declare that the information finish by me in this C.V. is true to the best of my Knowledge & belief.

Affiliations


Cycling:Enthusiastic cyclist, regularly exploring scenic routes.
Traveling:Passionate traveler, discovering new cultures and destinations.
Cricket: Avid cricket fan, both as a spectator and player.

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Accomplishments

  • Best employee award
  • Customer satisfaction award

Timeline

Service Engineer

LeasePlan India
08.2018 - Current

SERVICE ADVISOR

HARPREET FORD
10.2011

DET in Die Casting Deptt.

SAGE MATELS LTD.
08.2010 - 03.2011

Trainee

Horizon Industrial Products Private Limited

Mechanical Engineer DIPLOMA) - Mechanical Engineering

MIT, MUNDKA

12th -

10th -

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RAKESH SHARMA