RAKESH SHARMA

• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Generated ad-hoc reports to evaluate specific business requirements.
• Developed complex dashboard and reporting tools to track business performance metrics.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.

• Interfaced with a cross-functional team of business analysts, developers, and technical support professionals to determine a comprehensive list of requirement specifications for new applications.
• Reviewed files, records, and other documents to obtain business information and key data in order to respond to development requests.
• Documented business processes and analyzed procedures to ensure alignment with changing business needs.
• Assisted in planning of functional testing of software and system testing efforts.
• Reviewed project requirements to uncover bugs and resolve issues in a timely manner.
• Identified and tracked defects with software, and supported developers in resolving problems by completing additional tests.
• Walk through to on-site teams and end users on completing quality test and functional checking to support successful product deployment to live.
• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Collaborated with clients from concept through final delivery of product or service.
• Directed onsite training for business users to maximize productivity.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.

• Addressed and resolved customer complaints or issues to ensure satisfaction of service provided.
• Fostered customer trust by addressing concerns and needs using targeted problem-solving.
• Consistently met deadlines and requirements for all production work orders.
• Provided documentation on root cause analysis for software issues and first-level troubleshooting of issues to help the development team.
• Researched complex technical issues and provided resolutions.
• Directed onsite training for business users to maximize productivity
• Worked closely with business users to facilitate functional testing of software and to execute and improve functionality test coverage.
• Traveled to customer sites to provide prompt resolutions to issues.

Client and Project Details

• RHB Bank Berhad (Malaysia) - 4-tier commission structure: Implemented commission computation engine for the client to facilitate multiple commission processing for the agents.
• Maybank, KAF, MIDF, RHB, and HWANG: Production support on site for the product ISS.
• Unit Trust of Tanzania (UTT) – Mobile interface project. Implemented mobile interface to the existing investor management system using Investors mobile.
• Trustee Mutual Fund Malaysia - Bank and stock reconciliation: - Implemented bank and reconciliation system to facilitate the reconciliation of bank file and custodian stock flow with the trustee's system, mfund.
• Kotak Life - Automation of security creation - Creation of securities in the MFUND system automated to avoid user intervention by implementing uploads for security creation.

• Analyzed and researched reporting issues to improve accounting operations procedures
• Prepared accurate financial statements at end of the quarter
• Assessed financial statements and records
• Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
• Verified data integrity and accuracy
• Responded to US customer requests via telephone and email and effectively answered questions and inquiries on work orders