RAKESH SHARMA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Manager - Sales in Grain & Food Processing Machinery
Haarish Equipment Pvt Ltd
04.2025 - Current
- Handling of Flour, Rice, Pulses, Ethanol plant business in given territory UP, Nepal, Bihar & Delhi
- Handling single equipment and greenfield project business.
- Developing and implementing sales strategies to achieve revenue targets and overall business goals.
- Overseeing the sales process from lead generation to closure, ensuring a healthy pipeline of opportunities.
- Monitoring and analyzing sales data to identify trends, track progress, and make data-driven decisions.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Staying informed about market trends, competitor activities, and industry best practices.
Sales Manager in Grain Storage Silo Business
Bali Group
09.2024 - 03.2025
- I was responsible of grain storage silo, cleaning & conveying equipment business growth in north region.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Boosted marketing, reviewed pricing strategies and expanded channel partner to increase sales revenue.
- Conducted comprehensive market research to identify new opportunities and trends.
Senior Sales Engineer in Animal Feed & Biofuel Pellet Plant
Andritz Technologies Pvt Ltd
08.2022 - 08.2024
- I was responsible of animal feed & biofuel pellet plant, equipment and project business in north india.
- Handled single equipment as well as greenfield project business.
- Generating proposals by using CRM tools.
- Managed a territory that generated in 2023 - 1 crore business in ethanol plant & 2024 -14 crore business in project of animal feed business that contributed to achieve our yearly target
- Participated in trade shows and industry events, represented the company, and generated leads to an increased sales pipeline.
- Identified customer needs and provided tailored solutions, increasing sales revenue & increase in up-selling opportunities.
- Developing and maintaining strong relationships with key decision-makers at client organizations, resulting in repeat business and increased customer retention rates.
- Attained sales goals and quotas by generating high-quality leads, following up after initial contact, and securing and fulfilling customer orders.
- Successfully match customer pain/requirement to proposed solutions.
- Educate to customers on upgraded processes and services.
- Conducted regular visits and provided the best solutions to increase customer retention.
Area Sales Manager -Customer Service(Grain & Food)
Buhler India Pvt Ltd
04.2017 - 02.2022
- Handled service team and after sales spare market business in given territory (UP, Nepal, Uttrakhand)
- Achieved our spare sales target continuously from 2017 to 2021
- Customer satisfaction & Service related issue.
- Service team handling.
- Handled customer inquiries and complaints.
- Strong process Knowledge in the Grain & Food business.
- Handled single equipment and projects after sales.
- Plant audit and retrofit kit business to get the betterment performance in existing plant.
- Superior skills in receiving the spare parts order..
- Develop & implement of customer related issues with in time frame.
- Build strong relationships with customers through positive attitudes and alternative responses.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Handle complaints, provide appropriate solutions for customers and follow up to resolve any issues.
- Processing order.
- Updating records of customer communication and contact information.
- Establish, develop & maintain positive business and customer relationships.
- Understanding of key benefits of marketing offers to customers, plant operations, and ability to convey operational advantage.
Senior Engineer - Customer Service (Grain & Food)
Buhler India Pvt Ltd
04.2014 - 03.2017
- Responsible for below business unit for technical & process related issue in flour, rice, pulses, animal feed plant.
- Handled single equipment & project installation & commissioning in north India.
- Handled service related issue in warranty as well as in AMC services.
- Basic troubleshooting, and maintenance, of the existing running plant.
- Completing Preventative Maintenance and field modifications.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records promptly.
- Diagnosing and repairing faults.
- Resolve the process related issue like quality, production & breakdown calls with proper customer satisfaction.
- Maintaining & daily communications with customers to ensure resolution & proper follow-up.
- Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
- Passionate about learning and committed to continual improvement.
Engineer - Customer Service (Grain & Food)
Buhler India Pvt Ltd
04.2008 - 03.2014
- Responsible for below business unit for technical & service-related issues - North India
- Rice & Flour Processing Plant.
- Pulses Plant.
- Technical Proficiency with CRM System.
- Complete On-Site Diagnostics and Service Calls.
- Handled preventative maintenance & breakdown maintenance calls.
- Mean time to respond (MTTR) quickly & Resolve the technical issue.
- Troubleshooting & Problem Solving.
- Attended all warranty/service contract calls & resolve it quickly.
- Resolving customer issues promptly to keep downtime to a minimum.
- Keeping track of common issues and maintaining accurate reports.
Education
International School Of Milling Technology - Flour Milling
Central Food Technological Research Institute
Mysore, Karnataka 2007
Diploma - Mechanical Engineering
Board of Technical Education
Faizabad, UP2004
Inter - Science
UP Board Allahabad
Faizabad, UP2001
High School - Science
UP Board Allahabad
Faizabad, UP1999
Skills
- Result Oriented
- Strategic planning
- Project management
- Customer relationship management (CRM)
- Marketing
- Negotiation
- Teamwork and collaboration
- Customer focus
- Problem solving skills
Experience in the Following Business Area
- Animal Feed & Biofuel (Cattle/Poultry/Aqua/Pet Feeds)
- Rice Mill
- Flour Mill
- Pulses
- Distillery Plant
- Material Handling Equipment
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Manager - Sales in Grain & Food Processing Machinery
Haarish Equipment Pvt Ltd
04.2025 - Current
Sales Manager in Grain Storage Silo Business
Bali Group
09.2024 - 03.2025
Senior Sales Engineer in Animal Feed & Biofuel Pellet Plant
Andritz Technologies Pvt Ltd
08.2022 - 08.2024
Area Sales Manager -Customer Service(Grain & Food)
Buhler India Pvt Ltd
04.2017 - 02.2022
Senior Engineer - Customer Service (Grain & Food)
Buhler India Pvt Ltd
04.2014 - 03.2017
Engineer - Customer Service (Grain & Food)
Buhler India Pvt Ltd
04.2008 - 03.2014
International School Of Milling Technology - Flour Milling
Central Food Technological Research Institute
Diploma - Mechanical Engineering
Board of Technical Education
Inter - Science
UP Board Allahabad
High School - Science
UP Board Allahabad
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