Rakesh Singh

Tools & Technologies: Jira, ServiceNow, PowerBI, ePPM, GRC, TOP, DMC, MS Excel, PowerPoint, Cloud. SaaS, KaaS, OnPrem, Azure etc.

• Oversee a team of 30+ associates to successfully manage billing, invoicing and P&L of five accounts Ernst & Young (EMEIA, APAC & Global regions).
• Lead all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement, and change management.
• Manage small, medium, and large-scale projects in Agile methodology for Tax/Financial applications
• Lead Go-Live activities to deploy software successfully. Manage Release lifecycle that involves stages such as scheduling release, coordinating between teams, and deployment of release as per schedule and within budget.
• Deliver complex solutions while working and maintaining good relationships with all internal/external stakeholders, partners, project, testing, and support teams located in different geographies
• Manage transition of new (Cloud, OnPrem, SaaS, EY Azure, KaaS etc.) applications to the Production deployment & regular releases to Tax/Payroll applications in EMEIA, Global and APAC regions.
• Manage various application migrations from one platform to another (Onprem to SaaS, Azure etc,).
• Manage App data backup, decommission of apps and Infra (Cloud, Servers, VM, DBs, Load balancer etc.)
• Work closely with Production support teams and Change Management to ensure we meet all auditing needs; oversee updates and license renewals by liaising with vendors and procurement; achieve full Information Security compliance to guarantee Tax Tools meet every legal requirement

Tools & Technologies: Azure DevOps, MS Excel, PowerPoint, Cloud, OSS, HPSM

• Managed Transitions activities related to Operation Application & Governance on Open functional observations before release deployments in system
• Managed transition of Operations for applications being handed over from Dev
• Arranging meetings with stakeholders & tracking all milestone activities
• New application transition (go-Live) discussions with Dev, walkthrough of transition checklist, discussing prerequisites/ Infosec pre assessment by organizing pre-kick off meetings.
• Managed end-to-end transition including Infosec compliance & App Sec assessments of application
• Ensure that teams build for transition plans including infrastructure/application support models, change management
• Publishing Timely & Effective management Dashboards, displaying highlights low-lights of project

Tools & Technologies: Jira, Zoho, MS Project, Smartsheet, IoT, LoraWAN, MS Excel, PowerPoint, Cloud, IaaS, SaaS, PaaS, Azure, AWS etc.

• Managed IoT accounts of $10 million. Lead cross-functional team of 57 across 21 locations to manage India's biggest IoT services.
• Managed delivery of IoT applications based on Smart Wearable & Trackers.
• Waterfall & Agile Scrum Practitioner worked closely with the Azure-AWS IoT Core application team for enabling customer ask.
• Interact with customers and clients to identify business needs and requirements.
• Managed 6 senior-level technical project managers in creating solutions for Tata Steel customers.
• Evaluated and provided use cases for pilot of IoT Solution application software development.
• Identifying risks and issues, initiating mitigation strategies and taking corrective action as appropriate.
• Collaborated with developers and managers to assess program capabilities, features and testing demands.
• Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Coach team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors
• Managed and supervised administrative and daily program operations (Support Desk, FMS, Remote Support, End user Support, Incident management etc), complying with policies and regulations) and achieving SLAs and monthly KPIs performance.

• Increased operational efficiency and reduced Operational cost to 15% by transition of various businesses to third Party.
• Led and managed IT/Telecom projects by identifying requirement, defined scope of work, schedule activity, of IT operations to be transitioned.
• Led transition of Mobility business and Network Operation of 11 circle operation to third party.
• Led Transition of Applications, NOC (network operating centre), Wi-Fi Business, and IT Infrastructure to third Party.
• Led various IT projects i.e., mailbox optimization, RHEL server consolidation and migration to Oracle DB.
• Governance of Technology Contracts and contract life cycle management.
• Governance of various software/applications, ROW (renewal, closure, and commercial approval etc.).
• Governance of existing business processes and recommendation for continuous process improvement.
• Managed internal and external client-facing relationships through transitional periods
• Identified impacted parties, business partners and resources required for planned changes
• Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys

• Assured consistent quality by implementing and enforcing automated practice systems.
• Led, mentored & developed team of 85 QA Engineers across Maharashtra & Goa for various QA activities.
• Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Identifies and sets appropriate quality standards and parameters for products.
• Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
• Coordinates product testing processes and Participates in product testing.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Reviews client, customer, and user feedback.
• Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Tracked quality issues with external customers, suppliers and internal operations team.

• Created E2E Program and Project Management plan for execution from initiation phase till closure.
• Led Program, Project Management and Service delivery of Enterprises Customers for Neotel, South Africa & India.
• Implemented Multiple Complex and large projects related to Infrastructure Domain, Business & function automation, Server migration, Data Center and Network Integration.
• Delivered more than 3000 wireline and wireless leased lines to Global customers.
• Delivered more than 500 VPN connectivity projects for various Enterprise across Gujarat and MP locations.
• Delivered complex IT OSS BSS Projects using Microsoft Project & PMP methodology and its integration with NMS/OSS.
• Led O2NET Project across India and completed Offnet to Onnet migrations of 500 Enterprise customers and reduced 8.2 Cr Opex cost and got reward from Management for cost saving.
• Transitioned Wireless Service delivery and Setup NOC at offshore location Pune from South Africa.
• Led team of 15 members team for planning, provisioning, configurations, and testing of various product i.e., SD WAN, IP/MPLS, VPN, ILL, VoIP, SIP, E1/SDH, L2, ISP, and Internet etc.
• Transitioned of successfully completed projects to end client & Service Assurance team.Driven Change management activities, handled escalation and customer relationship management etc.

• Worked on Indian Army defense (ASCON-Phase-III) Projects across Rajasthan, Gujarat and J&K locations.
• Implemented & deployed ATM Switch, ISDN Switch, SDH and IP Technology across remote locations of Army.
• Planned, deployment and commissioning of Microwave Radio for Army Network at various remote locations of Army.
• Integration of ATM switches with Voice/ISDN switches and with other EPABX's.
• Army Network Performance monitoring, Fault Analysis, Problem Diagnosis, Troubleshooting and restoration.
• Expertise in quick deployment and integration of Mobile VAN with Army network at various remote location for Army exercise and war operations.
• Implemented network devices i.e., Switches & Routers, System support for LAN, WAN, TCP/IP, Frame Relay and Ethernet technology.
• Maintained records for each project and engineering discipline