Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RAKESH SONKER

Varanasi

Summary

Results-driven professional with extensive experience in building strong client relationships and identifying tailored banking solutions. Proven ability to negotiate favorable loan terms and educate clients, contributing to increased customer retention and satisfaction.

Overview

6
6
years of professional experience

Work History

Business Banking Relationship Manager

ICICI BANK LTD
SAHARANPUR
04.2025 - Current
  • Managed client portfolios to enhance customer satisfaction and retention.
  • Ensured compliance with regulatory standards in all banking transactions.
  • Identified potential new customers and developed strategies for attracting them.
  • Negotiated loan terms and conditions with borrowers.
  • Educated clients on banking products and services available at the bank.

Relationship Manager-Unsecured Loan

ICICI BANK LTD
Varanasi
03.2023 - 03.2025
  • Managed client relationships to enhance customer satisfaction and loyalty.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Senior Sales Executive

I-PROCESS SERVICE INDIA PVT LTD
Varanasi
05.2019 - 02.2023
  • Developed strong relationships with customers to enhance sales opportunities.
  • Presented credit card products and features to potential clients effectively.
  • Collaborated with team members to achieve monthly sales targets consistently.
  • Maintained up-to-date knowledge of industry trends and competitor offerings.
  • Assisted customers in understanding personal loan options and terms.
  • Assisted customers in the selection of personal loan products that best fit their financial needs.

Education

Bachelor of Commerce (B.com)

SHRI HARISHCHAND PG COLLEGE (MGKVP)
VARANASI
06-2018

INTERMIDIATE (12th)

C.M ANGLO BENGALI INTER COLLEGE
VARANASI
06-2015

HIGH SCHOOL (10th)

SANATAN DHARM INTER COLLEGE
VARANASI
06-2013

Skills

  • Client portfolio management
  • Compliance oversight
  • Loan negotiation
  • Product education
  • Customer acquisition
  • Customer relationship management
  • Sales strategy development
  • Cross-selling products

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Business Banking Relationship Manager

ICICI BANK LTD
04.2025 - Current

Relationship Manager-Unsecured Loan

ICICI BANK LTD
03.2023 - 03.2025

Senior Sales Executive

I-PROCESS SERVICE INDIA PVT LTD
05.2019 - 02.2023

Bachelor of Commerce (B.com)

SHRI HARISHCHAND PG COLLEGE (MGKVP)

INTERMIDIATE (12th)

C.M ANGLO BENGALI INTER COLLEGE

HIGH SCHOOL (10th)

SANATAN DHARM INTER COLLEGE

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