Rakesh Srivastava

Professional Banker

Summary

I superannuated on September 30, 2023, serving as the Deputy General Manager at the State Bank of India, Local Head Office, Lucknow, and accruing approximately 34 years of experience in the banking industry. My expertise lies in planning, directing, and managing organizational activities, functions, and operations. I am adept at providing expert direction and guidance to subordinates and formulating work plans.

I am a highly motivated and self-driven leader with a passion for growing and developing people, delivering, and creating self-sustaining, highly profitable, and customer-centric banking businesses.

I am dedicated to leveraging my extensive knowledge and experience in the banking and finance sector to support and strengthen the Banking Business Unit's ability to meet its objectives and ensure customer satisfaction and delight. With a fervent interest in product management, development, and marketing, I am always eager to learn and introduce innovations in these fields. Furthermore, I am devoted to working collaboratively with a range of stakeholders, both within and outside the organization, to generate value and synergies.

Overview

years of professional experience

Certifications

Work History

Deputy General Manager (Anytime Channel)

State Bank Of India, Local Head Office

06.2021 - 09.2023

During the period, I was heading Anytime Channel Vertical of Lucknow Circle in SBI.
My primary responsibilities included the planning and execution of rollouts and promotions for a range of Anytime channel products, such as ATMs, ADWMs, GCC machines, Swayam, and CDK Kiosks in line with corporate policies. This also involved regular maintenance of the existing channels of the Vertical already deployed in Lucknow Circle of SBI, which encompasses 58 districts in Uttar Pradesh.
Contributed in enhancement of profitability of Lucknow Circle by successfully introducing various products of Anytime Channels through on-site and off-site rollouts, thereby facilitating branch and customer convenience.
Played a role in improving and enhancing customer satisfaction across multiple channels.
Registered 150% growth in deployment of ATMs in the Lucknow Circle, by successfully rolling out 1200 new ATMs in the Circle.
Achieved 100% coverage of all ATMs in the Circle under centrally monitored E-Surveillance System.
Played a key role in developing and enhancing enduring client relationships through effective problem-solving and proactive communication abilities.
Formulated policies and procedures to streamline operations, within the Circle.
Our Circle has consistently ranked first in maintaining the cleanest ATM sites across the PAN India assessment of unclean ATM locations.
Conducted employee performance evaluations, ensuring alignment between individual ambitions and the company's strategic goals.

Deputy General Manager (Anytime Channel)

State Bank Of India, Local Head Office, Amaravati

06.2020 - 06.2021

During the period, I was heading Anytime Channel Vertical of Amaravati Circle in SBI.
My primary responsibilities comprised same planning and execution of rollouts and promotions for a range of Anytime channel products, such as ATMs, ADWMs, GCC machines, Swayam, and CDK Kiosks in line with corporate policies. This also involved regular maintenance of the existing channels of the Vertical already deployed in Amaravati Circle of SBI, which covers whole of Andhra Pradesh
Contributed at large in enhancement of profitability of Amaravati Circle by successfully introducing various products of Anytime Channels through branch on-site and off-site rollouts, thereby facilitating branch and customer convenience.
Played a role in improving and enhancing customer satisfaction across multiple channels.
Registered 125% growth in deployment of ATMs in the Amaravati Circle, by successfully rolling out 1000 new ATMs in the Circle.
Recognizing that ATM channels are areas with high complaint rates, I have played a pivotal role in developing and strengthening lasting client relationships through efficient problem-solving and proactive communication skills.
Formulated policies and procedures to streamline operations, within the Circle.
The Circle has consistently ranked in top three places in various parameters across the PAN India assessment.
Conducted employee performance evaluations, ensuring alignment between individual ambitions and the company's strategic goals.
During my tenure, the Circle attained Acquirer status in ATM operations, primarily due to the adequate deployment and utilization of ATMs and ADWMs within the Circle.

Assistant General Manager (Inspection & Audit)

State Bank Of India, Inspection & Audit Department

05.2017 - 06.2020

I was tasked with conducting the Risk-Based Focused Internal Audit (RFIA) for branches within the jurisdiction of SBI's Lucknow Circle. Following the conduct of RFIA, branches are required to comply and address the observations made by the inspecting officials and submit their compliance reports. These submissions are processed in my office, and the reports are subsequently closed upon receiving satisfactory compliance.
Audit Planning: In addition to conducting internal audits of branches, my responsibilities included performing compliance audits, spot audits, expenditure audits, income audits, special audits, and currency chest audits for certain number of branches every year. It is essential to plan all these types of audits before the commencement of the financial year, which I have successfully done over the years.
To enhance the efficiency and audit ratings of the branches, it is crucial to instruct the officials posted in these branches about the objectives of inspections and their significance through workshops and training programs. Annually, we organize eight to ten such training programs for different groups of officials.
To achieve the same objectives, we have to organize structured meetings with the Controllers of the branches for each region and zone, once every quarter.
I managed a team comprising approximately 50 stationary and 75 mobile inspection officials who reported directly to me. We handled their Personnel and HR matters. Annually, eight to ten officers were promoted to the next level during my tenure.
Special Task:
I initiated the use of a "One Pager" that displayed various performance parameters of my office for our senior management's reference.
The revamp of our official website was carried out under my leadership, and
a special monthly newsletter named "Gyan Jyoti" began publication from my office, which received widespread appreciation and proved to be very useful for all officials.